-2
NPS
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Disney Streaming Services
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About Disney Streaming Services' Brand
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Disney Streaming Services NPS
Disney Streaming Services's Net Promoter Score (NPS) is a -2 with 36% Promoters, 26% Passives, and 38% Detractors. Net Promoter Score tracks whether Disney Streaming Services's customers would recommend using the product based on a scale of -100 to 100.
Disney Streaming Services Overall NPS
| 36% | Promoters |
|---|---|
| 26% | Passives |
| 38% | Detractors |
Disney Streaming Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -4 | Nov 2022 | -4 |
Feb 2023 -8 | Feb 2023 | -8 |
Mar 2023 -12 | Mar 2023 | -12 |
Aug 2023 -11 | Aug 2023 | -11 |
Oct 2023 -10 | Oct 2023 | -10 |
Mar 2024 -9 | Mar 2024 | -9 |
Aug 2024 -6 | Aug 2024 | -6 |
Nov 2024 -2 | Nov 2024 | -2 |
Jan 2025 -4 | Jan 2025 | -4 |
Mar 2025 -4 | Mar 2025 | -4 |
Apr 2025 -4 | Apr 2025 | -4 |
May 2025 -4 | May 2025 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Disney Streaming Services NPS by Gender
Female customers rated Disney Streaming Services's NPS 118 points higher than Male customers.
Male
-75
Disney Streaming Services's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
43
Disney Streaming Services's NPS was rated 43 by Female customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Disney Streaming Services NPS by Ethnicity
Disney Streaming Services's NPS was rated 20 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 20 | African American/Black | 20 |
Disney Streaming Services NPS by Age
Disney Streaming Services's NPS was rated 25 points by customers ages 18-25 on Comparably.
Disney Streaming Services NPS by Usage
Disney Streaming Services's NPS was rated the highest by customers who have used Disney Streaming Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Disney Streaming Services Customer Reviews
Out of the 4 Disney Streaming Services customer reviews 3 were positive and 1 was constructive. Disney Streaming Services customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Disney Streaming Services Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Disney Streaming Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Disney Streaming Services Customer Loyalty Score by Gender
Male customers rated Disney Streaming Services's Customer Loyalty score 26% higher than Female customers.
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Male
100%
Yes
Female
74%
Yes
Disney Streaming Services Customer Loyalty Score by Ethnicity
Disney Streaming Services's Customer Loyalty score was rated 82% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Disney Streaming Services.
82
out of 100
African American/Black
Disney Streaming Services Customer Loyalty Score by Age
Disney Streaming Services's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Disney Streaming Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Disney Streaming Services Customer Loyalty Score by Usage
Disney Streaming Services's Customer Loyalty score was rated 100% by customers who have used Disney Streaming Services's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Disney Streaming Services Customer Loyalty Score by Industry
Disney Streaming Services's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Disney Streaming Services Product Quality
3.3/5
Disney Streaming Services has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Disney Streaming Services Product Information
Disney Streaming Services’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Disney Streaming Services's product the highest. Reviewers from the Accounting industry rated Disney Streaming Services the lowest at 2.3.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Disney Streaming Services Product Quality
Disney Streaming Services's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Disney Streaming Services Product Quality the Highest
Ranked Disney Streaming Services Product Quality the Lowest
Disney Streaming Services Product Quality Score by Gender
Female customers rated Disney Streaming Services's Product Quality score 2 stars higher than Male customers.
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Male
2.1/5
Female
4.1/5
Disney Streaming Services Product Quality Score by Ethnicity
Disney Streaming Services's Product Quality score was rated 3.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Disney Streaming Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Disney Streaming Services Product Quality Score by Age
Disney Streaming Services's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Disney Streaming Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Disney Streaming Services Product Quality Score by Usage
Disney Streaming Services's Product Quality score was rated the highest by customers who have used Disney Streaming Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Disney Streaming Services Product Quality Score by Industry
Disney Streaming Services's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Disney Streaming Services Pricing
Disney Streaming Services ROI & Value For Money
3.6/5
Disney Streaming Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Disney Streaming Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Disney Streaming Services.
Quick Insights into Disney Streaming Services ROI
Disney Streaming Services's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Disney Streaming Services ROI the Highest
Ranked Disney Streaming Services ROI the Lowest
Disney Streaming Services ROI Score by Gender
Female customers rated Disney Streaming Services's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Disney Streaming Services.
Male
3.2/5
Female
4.2/5
Disney Streaming Services ROI Score by Ethnicity
Disney Streaming Services's ROI score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Disney Streaming Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Disney Streaming Services ROI Score by Age
Disney Streaming Services's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Disney Streaming Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Disney Streaming Services ROI Score by Usage
Disney Streaming Services's ROI score was rated 4 stars by customers who have used Disney Streaming Services's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Disney Streaming Services ROI Score by Industry
Disney Streaming Services's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Disney Streaming Services Customer Satisfaction (CSAT)
Disney Streaming Services Customer Satisfaction (CSAT) Score
66 / 100
Disney Streaming Services has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
11%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Disney Streaming Services Customer Satisfaction
Disney Streaming Services's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Disney Streaming Services Customer Satisfaction the Highest
Ranked Disney Streaming Services Customer Satisfaction the Lowest
Disney Streaming Services Customer Satisfaction Score by Gender
Female customers rated Disney Streaming Services's Customer Satisfaction score 46 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Disney Streaming Services.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
71 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Disney Streaming Services Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Disney Streaming Services' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Disney Streaming Services.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Disney Streaming Services Customer Satisfaction Score by Age
Disney Streaming Services's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Disney Streaming Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Disney Streaming Services Customer Satisfaction Score by Usage
Disney Streaming Services's Customer Satisfaction score was rated the highest by customers who have used Disney Streaming Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Disney Streaming Services Customer Satisfaction Score by Industry
Disney Streaming Services's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Disney Streaming Services Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 60,
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"label": "Accounting",
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"score": 33,
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}Disney Streaming Services Customer Service
3.5/5
Disney Streaming Services has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Disney Streaming Services's Customer Service
Website
https://www.disneystreaming.com/
Quick Insights into Disney Streaming Services Customer Service
Disney Streaming Services's Customer Service score was rated highest by customers who have used Disney Streaming Services's products/services for 2 to 5 Years, and rated lowest by customers from the Accounting industry.
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Ranked Disney Streaming Services Customer Service the Highest
Ranked Disney Streaming Services Customer Service the Lowest
Disney Streaming Services Customer Service Score by Gender
Female customers rated Disney Streaming Services's Customer Service score 1.2 stars higher than Male customers.
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Male
2.7/5
Female
3.9/5
Disney Streaming Services Customer Service Score by Ethnicity
Disney Streaming Services's Customer Service score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Disney Streaming Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Disney Streaming Services Customer Service Score by Age
Disney Streaming Services's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Disney Streaming Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Disney Streaming Services Customer Service Score by Usage
Disney Streaming Services's Customer Service score was rated the highest by customers who have used Disney Streaming Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Disney Streaming Services Customer Service Score by Industry
Disney Streaming Services's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Disney Streaming Services as an Employer
Consumer vs. Employees
Disney Streaming Services scored a -2 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Disney Streaming Services would recommend the brand to a friend. ENPS measures how likely Disney Streaming Services employees would recommend working at Disney Streaming Services to a friend.
Net Promoter Score
-2
NPS Score
| 36% | Promoters |
|---|---|
| 26% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
