Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Bank OZK is

Ranked

#60

Banking and Financial Services Brands

Brand Page

Bank OZK

Marketing or Exec? Claim Your Free Account

Bank OZK

Rate this Brand

Bank OZK is ranked #60 in Banking and Financial Services Brands

About Bank OZK's Brand

Bank OZK is nationally recognized as an industry leader in financial services. Our focus on relationships, expertise and excellence in execution are hallmarks of our Company. At Bank OZK, we combine truly exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re changing skylines in the largest cities across America and investing in small business, fueling economies in local communities and large metropolitan centers. Bank OZK has a rich heritage of cultivating relationships that encourage communities, large and small, to grow and thrive. Bank OZK’s brand is ranked #766 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Bank OZK. When compared to other organizations within the Banking and Financial Services industry, Bank OZK is ranked #60. Among its major competitors, Bank OZK is ranked in 1st place for NPS while Bank of America is 2nd, and Arvest is 3rd.Their current market cap is $4.94B

Brand at a Glance

80%

Customer Loyalty

3.5/5

Product Quality

3.4/5

Pricing

3.6/5

Customer Service

Bank OZK Ranking

^#60 in Banking and Financial Services
^#1 / 4 of its competitors

Bank OZK NPS

Bank OZK's Net Promoter Score (NPS) is a 20 with 54% Promoters, 12% Passives, and 34% Detractors. Net Promoter Score tracks whether Bank OZK's customers would recommend using the product based on a scale of -100 to 100.

Bank OZK Overall NPS

NPS

54%	Promoters
12%	Passives
34%	Detractors

Bank OZK NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 32	May 2024	32
Jun 2024 32	Jun 2024	32
Jul 2024 34	Jul 2024	34
Aug 2024 31	Aug 2024	31
Sep 2024 29	Sep 2024	29
Oct 2024 24	Oct 2024	24
Dec 2024 22	Dec 2024	22
Jan 2025 22	Jan 2025	22
Apr 2025 19	Apr 2025	19
May 2025 21	May 2025	21
Jul 2025 18	Jul 2025	18
Oct 2025 20	Oct 2025	20

How Other Brands Compare

Bank OZK is ranked first for NPS among its competitors. Bank of America and Arvest come in second and third, with Regions Bank coming in at #4. Among those competitors, it is the second most valued company behind Bank of America.

	Bank OZK	Bank of America	Arvest	Regions Bank
Global Ranking	#766	#152	#-	#-
NPS	20	2	-1	-13
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$4.94B	$298.80B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bank OZK NPS by Gender

Female customers rated Bank OZK's NPS 43 points higher than Male customers.

Male

-20

Bank OZK's NPS was rated -20 by Male customers on Comparably.

35%

Promoters

10%

Passives

55%

Detractors

Female

Bank OZK's NPS was rated 23 by Female customers on Comparably.

54%

Promoters

15%

Passives

31%

Detractors

Bank OZK NPS by Ethnicity

Bank OZK's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 15	Caucasian	15
Native American 0	Native American	0

Bank OZK NPS by Age

Bank OZK's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

31-35

60%

20%

36-40

75%

25%

41-45

29%

14%

57%

66+

40%

60%

Bank OZK NPS by Usage

Bank OZK's NPS was rated the highest by customers who have used Bank OZK's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years -42	2 to 5 Years	-42
5 to 10 Years 50	5 to 10 Years	50
Over 10 Years 0	Over 10 Years	0

Bank OZK NPS vs. Competitors

Compared to its competitors, Bank OZK's NPS is rated right above Bank of America.

COMPANY		NPS Score
	Bank OZK	20
	Bank of America	2
	Arvest	-1
	Regions Bank	-13
	Truist	-36

Bank OZK NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Bank OZK's NPS is rated right above American Express, and is preceded by Block.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	Bank OZK	20
	American Express	18
	PayPal	9
	USAA	7

Bank OZK Customer Reviews

Out of the 3 Bank OZK customer reviews 0 were positive and 3 were constructive. Bank OZK customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Bank OZK Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Bank OZK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Bank OZK Customer Loyalty Score by Gender

Female customers rated Bank OZK's Customer Loyalty score 1% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bank OZK.

Male

78%

Yes

Female

79%

Yes

Bank OZK Customer Loyalty Score by Ethnicity

Bank OZK's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bank OZK.

out of 100

Caucasian

out of 100

Native American

Bank OZK Customer Loyalty Score by Age

Bank OZK's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bank OZK.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
36-40 78%	36-40	78%
41-45 61%	41-45	61%
66+ 73%	66+	73%

Bank OZK Customer Loyalty Score by Usage

Bank OZK's Customer Loyalty score was rated the highest by customers who have used Bank OZK's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	78%
1 to 2 Years	70%
2 to 5 Years	74%
5 to 10 Years	82%
Over 10 Years	87%

Bank OZK Customer Loyalty Score by Industry

Bank OZK's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	55%
Accounting	55%
Banking and Financial Services	78%

Bank OZK Customer Loyalty vs. Competitors

Compared to its competitors, Bank OZK's Customer Loyalty score is rated right above Bank of America, and is preceded by Regions Bank.

COMPANY		Customer Loyalty Score
	Regions Bank	84%
	Bank OZK	80%
	Bank of America	80%
	Arvest	80%
	Truist	68%

Unlock Bank OZK Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bank OZK Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Bank OZK's Customer Loyalty score is rated right above PayPal, and is preceded by JPMorgan Chase & Co.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	Bank OZK	80%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%

Unlock Bank OZK Customer Loyalty vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full Bank OZK Customer Loyalty vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Bank OZK Product Quality

3.5/5

Bank OZK has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Bank OZK's overall Product Quality score rated by its users and customers.

Bank OZK Product Information

Bank OZK’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Bank OZK's product the highest. Reviewers from the Tech industry rated Bank OZK the lowest at 2.1.

Website: https://www.ozk.com

Company Size: 1,001-5,000 Employees

Industry

Banking and Financial Services

Quick Insights into Bank OZK Product Quality

Bank OZK's Product Quality score was rated highest by customers who have used Bank OZK's products/services for Less than 1 Year, and rated lowest by customers who have used Bank OZK's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Bank OZK's Product Quality.

Ranked Bank OZK Product Quality the Highest

Less than 1 Year	4.4
31-35	4.3
Banking and Financial Services	3.9

Ranked Bank OZK Product Quality the Lowest

Tech	2.1
41-45	2
1 to 2 Years	1.8

Bank OZK Product Quality Score by Gender

Female customers rated Bank OZK's Product Quality score 0.9 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bank OZK.

Male

2.8/5

Female

3.7/5

Bank OZK Product Quality Score by Ethnicity

Bank OZK's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bank OZK.

Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Native American 2.7	Native American	2.7

Bank OZK Product Quality Score by Age

Bank OZK's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bank OZK.

Summary	Age	Score
31-35 4.3	31-35	4.3
36-40 4.2	36-40	4.2
41-45 2	41-45	2
66+ 2.8	66+	2.8

Bank OZK Product Quality Score by Usage

Bank OZK's Product Quality score was rated the highest by customers who have used Bank OZK's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.4
1 to 2 Years	1.8
2 to 5 Years	2.8
5 to 10 Years	4
Over 10 Years	2.9

Bank OZK Product Quality Score by Industry

Bank OZK's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.1
Accounting	3.6
Banking and Financial Services	3.9

Bank OZK Product Quality vs. Competitors

Compared to its competitors, Bank OZK's Product Quality score is rated right above Arvest, and is preceded by Bank of America.

COMPANY		Product Quality Score
	Bank of America	3.5/5
	Bank OZK	3.5/5
	Arvest	3/5
	Regions Bank	2.8/5
	Truist	2.3/5

Unlock Bank OZK Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bank OZK Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Bank OZK's Product Quality score is rated right above PayPal, and is preceded by American Express.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	Bank OZK	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

Unlock Bank OZK Product Quality vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full Bank OZK Product Quality vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Bank OZK Pricing

Bank OZK ROI & Value For Money

3.4/5

Bank OZK has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Bank OZK's overall ROI score rated by its users and customers.

Bank OZK Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Bank OZK.

Quick Insights into Bank OZK ROI

Bank OZK's ROI score was rated highest by customers who have used Bank OZK's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Bank OZK's ROI score.

Ranked Bank OZK ROI the Highest

Less than 1 Year	4.1
31-35	4
Banking and Financial Services	3.6

Ranked Bank OZK ROI the Lowest

41-45	2.5
1 to 2 Years	2.2
Tech	2.1

Bank OZK ROI Score by Gender

Female customers rated Bank OZK's ROI score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bank OZK.

Male

2.9/5

Female

3.4/5

Bank OZK ROI Score by Ethnicity

Bank OZK's ROI score was rated 3.2 stars by both Caucasian and Native American customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bank OZK.

Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Native American 3.2	Native American	3.2

Bank OZK ROI Score by Age

Bank OZK's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Bank OZK.

Summary	Age	Score
31-35 4	31-35	4
36-40 3.7	36-40	3.7
41-45 2.5	41-45	2.5
66+ 2.8	66+	2.8

Bank OZK ROI Score by Usage

Bank OZK's ROI score was rated the highest by customers who have used Bank OZK's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.1
1 to 2 Years	2.2
2 to 5 Years	2.5
5 to 10 Years	3.9
Over 10 Years	2.8

Bank OZK ROI Score by Industry

Bank OZK's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.1
Accounting	3.5
Banking and Financial Services	3.6

Bank OZK Pricing vs. Competitors

Compared to its competitors, Bank OZK's ROI score is rated right above Bank of America.

COMPANY		Pricing Score
	Bank OZK	3.4/5
	Bank of America	3.3/5
	Arvest	3/5
	Regions Bank	2.8/5
	Truist	2.3/5

Unlock Bank OZK ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bank OZK ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Bank OZK's ROI score is rated right above PayPal, and is preceded by Block.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Block	3.6/5
	Bank OZK	3.4/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

Unlock Bank OZK ROI vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full Bank OZK ROI vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Bank OZK Customer Satisfaction (CSAT)

Bank OZK Customer Satisfaction (CSAT) Score

58 / 100

Bank OZK has an overall Customer Satisfaction score of 58 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	18%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	7%
Very Dissatisfied	30%

Very Satisfied

40%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

30%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bank OZK Customer Satisfaction

Bank OZK's Customer Satisfaction score was rated highest by customers who have used Bank OZK's products/services for 5 to 10 Years, and rated lowest by customers who have used Bank OZK's products/services for 2 to 5 Years.

Sign Up to unlock insights into how customers have ranked Bank OZK's Customer Satisfaction.

Ranked Bank OZK Customer Satisfaction the Highest

5 to 10 Years	87%
31-35	80%
Accounting	75%

Ranked Bank OZK Customer Satisfaction the Lowest

Male	44%
41-45	25%
2 to 5 Years	20%

Bank OZK Customer Satisfaction Score by Gender

Female customers rated Bank OZK's Customer Satisfaction score 23 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bank OZK.

44 / 100

Male

	Very Satisfied	38%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	6%
	Very Dissatisfied	44%

67 / 100

Female

	Very Satisfied	50%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	8%
	Very Dissatisfied	25%

Bank OZK Customer Satisfaction Score by Ethnicity

Caucasian
67%
Native American
50%

CSAT according to Caucasian

Bank OZK's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bank OZK.

67 / 100

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	28%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

28%

CSAT according to Native American

Bank OZK's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bank OZK.

50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

Bank OZK Customer Satisfaction Score by Age

Bank OZK's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bank OZK.

100

Breakdown

Age

Score

31-35

80%

36-40

67%

41-45

25%

66+

40%

Bank OZK Customer Satisfaction Score by Usage

Bank OZK's Customer Satisfaction score was rated the highest by customers who have used Bank OZK's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	33
1 to 2 Years	33
2 to 5 Years	20
5 to 10 Years	87
Over 10 Years	67

Bank OZK Customer Satisfaction Score by Industry

Bank OZK's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Bank OZK Customer Satisfaction Score by Industry",
	"text": "Bank OZK's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.",
	"bars": [
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Bank OZK's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Bank OZK's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		}
	]
}

Accounting	75
Banking and Financial Services	50

Bank OZK Customer Satisfaction vs. Competitors

Compared to its competitors, Bank OZK's Customer Satisfaction score is rated right above Arvest, and is preceded by Bank of America.

COMPANY		Customer Satisfaction (CSAT) Score
	Bank of America	70%
	Bank OZK	58%
	Arvest	49%
	Regions Bank	48%
	Truist	39%

Unlock Bank OZK Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bank OZK Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Bank OZK's Customer Satisfaction score is rated right above USAA, and is preceded by American Express.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	Bank OZK	58%
	USAA	30%

Unlock Bank OZK Customer Satisfaction vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full Bank OZK Customer Satisfaction vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Bank OZK Customer Service

3.6/5

Bank OZK has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Bank OZK's overall Customer Service score rated by its users and customers.

About Bank OZK's Customer Service

Address

18000 Cantrell Rd, Little Rock, AR 72223

Website

https://www.ozk.com

Phone Number

8002744482

Bank OZK's Social Links

Quick Insights into Bank OZK Customer Service

Bank OZK's Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Bank OZK's Customer Service score.

Ranked Bank OZK Customer Service the Highest

Native American	4.2
31-35	3.9
5 to 10 Years	3.9

Ranked Bank OZK Customer Service the Lowest

2 to 5 Years	2.7
66+	2.7
Tech	2.2

Bank OZK Customer Service Score by Gender

Female customers rated Bank OZK's Customer Service score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bank OZK.

Male

3.1/5

Female

3.3/5

Bank OZK Customer Service Score by Ethnicity

Bank OZK's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bank OZK.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Native American 4.2	Native American	4.2

Bank OZK Customer Service Score by Age

Bank OZK's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bank OZK.

100

Summary	Age	Customer Service Score
31-35 3.9	31-35	3.9
36-40 3.9	36-40	3.9
41-45 3.1	41-45	3.1
66+ 2.7	66+	2.7

Bank OZK Customer Service Score by Usage

Bank OZK's Customer Service score was rated the highest by customers who have used Bank OZK's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.7
1 to 2 Years	2.9
2 to 5 Years	2.7
5 to 10 Years	3.9
Over 10 Years	2.8

Bank OZK Customer Service Score by Industry

Bank OZK's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.2
Accounting	3.1
Banking and Financial Services	3.7

Bank OZK Customer Service vs. Competitors

Compared to its competitors, Bank OZK's Customer Service score is rated right above Bank of America.

COMPANY		Customer Service Score
	Bank OZK	3.6/5
	Bank of America	3.4/5
	Arvest	2.9/5
	Regions Bank	2.9/5
	Truist	2.3/5

Unlock Bank OZK Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Bank OZK Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Bank OZK's Customer Service score is rated right above Block, and is preceded by Stripe.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Bank OZK	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

Unlock Bank OZK Customer Service vs. Companies in Banking and Financial Services Data

Sign Up for Brand Profile PRO to get the full Bank OZK Customer Service vs. Companies in Banking and Financial Services data and gain insights into your customers today.

Bank OZK as an Employer

3.2/5

Bank OZK has a 3.2/5 stars for its overall company culture rated by their employees

top

25%

CEO of Bank OZK

George Gleason

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bank OZK scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank OZK would recommend the brand to a friend. ENPS measures how likely Bank OZK employees would recommend working at Bank OZK to a friend.

Net Promoter Score

NPS Score

54%	Promoters
12%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
14%	Passive
43%	Detractors

Global Ranking Snapshot

Bank OZK is ranked #766 in the Global Top 100 Brands. It ranks just behind Wrigley and just ahead of Syngenta.

RANK			INDUSTRY
764	L.L. Bean	Stephen Smith	Retail
765	Wrigley	Surinder Kumar	Consumer Goods
766	Bank OZK	George Gleason	Banking and Financial Services
767	Syngenta	J Fyrwald	Energy and Manufacturing
768	Alteryx	Mark Anderson	Tech
769	doTERRA	Kirk Jowers	Consumer Goods
770	Coalition Technologies	Joel Gross	Business and Consumer Services

Banking and Financial Services Ranking Snapshot

Bank OZK is ranked #60 in the Banking and Financial Services Industry. It ranks just behind Ramsey Solutions and just ahead of City National Bank.

RANK		Location
58	Prologis	San Francisco, CA
59	Ramsey Solutions
60	Bank OZK	Little Rock, AR
61	City National Bank	Los Angeles, CA
62	Frost Bank	San Antonio, TX
63	Better	New York City, NY
64	Flywire	Boston, MA