-36
NPS
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Truist
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About Truist's Brand
Truist provides software and services for companies to manage their charitable programs and other philanthropic efforts.
Brand at a Glance
68%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Truist NPS
Truist's Net Promoter Score (NPS) is a -36 with 24% Promoters, 16% Passives, and 60% Detractors. Net Promoter Score tracks whether Truist's customers would recommend using the product based on a scale of -100 to 100.
Truist Overall NPS
| 24% | Promoters |
|---|---|
| 16% | Passives |
| 60% | Detractors |
Truist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -35 | Jul 2024 | -35 |
Sep 2024 -35 | Sep 2024 | -35 |
Nov 2024 -37 | Nov 2024 | -37 |
Dec 2024 -36 | Dec 2024 | -36 |
Feb 2025 -39 | Feb 2025 | -39 |
Mar 2025 -39 | Mar 2025 | -39 |
Apr 2025 -37 | Apr 2025 | -37 |
May 2025 -37 | May 2025 | -37 |
Jul 2025 -38 | Jul 2025 | -38 |
Aug 2025 -37 | Aug 2025 | -37 |
Sep 2025 -37 | Sep 2025 | -37 |
Jan 2026 -35 | Jan 2026 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Truist NPS by Gender
Female customers rated Truist's NPS 14 points higher than Male customers.
Male
-72
Truist's NPS was rated -72 by Male customers on Comparably.
11%
Promoters
6%
Passives
83%
Detractors
Female
-58
Truist's NPS was rated -58 by Female customers on Comparably.
21%
Promoters
0%
Passives
79%
Detractors
Truist NPS by Ethnicity
Truist's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
African American/Black 20 | African American/Black | 20 |
Other -72 | Other | -72 |
Truist NPS by Age
Truist's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Truist NPS by Usage
Truist's NPS was rated the highest by customers who have used Truist's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -46 | 1 to 2 Years | -46 |
2 to 5 Years -65 | 2 to 5 Years | -65 |
5 to 10 Years -78 | 5 to 10 Years | -78 |
Over 10 Years -87 | Over 10 Years | -87 |
Truist Customer Reviews
Out of the 12 Truist customer reviews 2 were positive and 10 were constructive. Truist customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Truist Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Truist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Truist Customer Loyalty Score by Gender
Male customers rated Truist's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Truist.
Male
67%
Yes
Female
59%
Yes
Truist Customer Loyalty Score by Ethnicity
Truist's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Truist.
58
out of 100
Caucasian
100
out of 100
African American/Black
74
out of 100
Other
Truist Customer Loyalty Score by Age
Truist's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Truist.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 82% | 36-40 | 82% |
41-45 46% | 41-45 | 46% |
51-55 46% | 51-55 | 46% |
61-65 61% | 61-65 | 61% |
66+ 64% | 66+ | 64% |
Truist Customer Loyalty Score by Usage
Truist's Customer Loyalty score was rated the highest by customers who have used Truist's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Truist Customer Loyalty Score by Industry
Truist's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Truist Product Quality
2.3/5
Truist has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Truist's overall Product Quality score rated by its users and customers.
Truist Product Information
Truist’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Truist's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Truist the lowest at 1.5.
- Website
- http://truist.com
Industry
Tech
Business Services
Government & Legal
SaaS
Quick Insights into Truist Product Quality
Truist's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Truist's products/services for Over 10 Years.
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Ranked Truist Product Quality the Highest
Ranked Truist Product Quality the Lowest
Truist Product Quality Score by Gender
Female customers rated Truist's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Truist.
Male
1.7/5
Female
1.9/5
Truist Product Quality Score by Ethnicity
Truist's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Truist.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 1.7 | Other | 1.7 |
Truist Product Quality Score by Age
Truist's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Truist.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
36-40 3 | 36-40 | 3 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Truist Product Quality Score by Usage
Truist's Product Quality score was rated the highest by customers who have used Truist's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Truist Product Quality Score by Industry
Truist's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Truist Pricing
Truist ROI & Value For Money
2.3/5
Truist has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Truist's overall ROI score rated by its users and customers.
Truist Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Truist.
Quick Insights into Truist ROI
Truist's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Truist's products/services for Over 10 Years.
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Ranked Truist ROI the Highest
Ranked Truist ROI the Lowest
Truist ROI Score by Gender
Truist's ROI score was rated 1.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Truist.
Male
1.7/5
Female
1.7/5
Truist ROI Score by Ethnicity
Truist's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Truist.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.7 | Other | 1.7 |
Truist ROI Score by Age
Truist's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Truist.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
36-40 2.9 | 36-40 | 2.9 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Truist ROI Score by Usage
Truist's ROI score was rated the highest by customers who have used Truist's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Truist ROI Score by Industry
Truist's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Truist Customer Satisfaction (CSAT)
Truist Customer Satisfaction (CSAT) Score
39 / 100
Truist has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
18%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Truist Customer Satisfaction
Truist's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Truist's Customer Satisfaction.
Ranked Truist Customer Satisfaction the Highest
Ranked Truist Customer Satisfaction the Lowest
Truist Customer Satisfaction Score by Gender
Male customers rated Truist's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Truist.
19 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 19% | |
Very Dissatisfied | 59% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 14% | |
Very Dissatisfied | 62% |
Truist Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Truist's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Truist.
15 / 100
Very Satisfied
8%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
17%
Very Dissatisfied
63%
CSAT according to African American/Black
Truist's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Truist.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Other
Truist's Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Truist.
18 / 100
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
55%
Truist Customer Satisfaction Score by Age
Truist's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Truist.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 61-65 | 8% | |||||||||||||||
| 66+ | 7% |
Truist Customer Satisfaction Score by Usage
Truist's Customer Satisfaction score was rated the highest by customers who have used Truist's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Truist Customer Satisfaction Score by Industry
Truist's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Truist Customer Satisfaction Score by Industry",
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}Truist Customer Service
2.3/5
Truist has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Truist's overall Customer Service score rated by its users and customers.
About Truist's Customer Service
Address
2201 Wisconsin Avenue NW, Suite 250, Washington, DC
Website
http://truist.com
Quick Insights into Truist Customer Service
Truist's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Truist's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Truist's Customer Service score.
Ranked Truist Customer Service the Highest
Ranked Truist Customer Service the Lowest
Truist Customer Service Score by Gender
Truist's Customer Service score was rated 1.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Truist.
Male
1.7/5
Female
1.7/5
Truist Customer Service Score by Ethnicity
Truist's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Truist.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 1.6 | Other | 1.6 |
Truist Customer Service Score by Age
Truist's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Truist.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
36-40 3 | 36-40 | 3 |
41-45 1.6 | 41-45 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Truist Customer Service Score by Usage
Truist's Customer Service score was rated the highest by customers who have used Truist's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Truist Customer Service Score by Industry
Truist's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Truist as an Employer
2.8/5
Truist has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Truist scored a -36 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Truist would recommend the brand to a friend. ENPS measures how likely Truist employees would recommend working at Truist to a friend.
Net Promoter Score
-36
NPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 26% | Promoters |
|---|---|
| 14% | Passive |
| 60% | Detractors |
