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NPS
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Arvest
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About Arvest's Brand
Arvest Bank offers long term financial solutions. Among its major competitors, Arvest is ranked in 2nd place for NPS while Bank of America is 1st, and M&T Bank Corporation is 3rd.
Brand at a Glance
80%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Arvest Ranking
- #2 / 4 of its competitors
Arvest NPS
Arvest's Net Promoter Score (NPS) is a -1 with 46% Promoters, 7% Passives, and 47% Detractors. Net Promoter Score tracks whether Arvest's customers would recommend using the product based on a scale of -100 to 100.
Arvest Overall NPS
| 46% | Promoters |
|---|---|
| 7% | Passives |
| 47% | Detractors |
Arvest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 3 | Sep 2024 | 3 |
Oct 2024 3 | Oct 2024 | 3 |
Nov 2024 3 | Nov 2024 | 3 |
Dec 2024 1 | Dec 2024 | 1 |
Feb 2025 1 | Feb 2025 | 1 |
Mar 2025 1 | Mar 2025 | 1 |
May 2025 0 | May 2025 | 0 |
Jun 2025 -2 | Jun 2025 | -2 |
Jul 2025 -1 | Jul 2025 | -1 |
Aug 2025 -1 | Aug 2025 | -1 |
Oct 2025 -1 | Oct 2025 | -1 |
Nov 2025 -1 | Nov 2025 | -1 |
How Other Brands Compare
Arvest is ranked second for NPS among its competitors. Bank of America and Capital One come in first and third, with Bank of the West coming in at #4.
Arvest |  Bank of America |  Bank of the West |  Capital One | |
| Global Ranking | #- | #152 | #- | #- |
| NPS | -1 | 2 | -49 | -41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $298.80B | $73.34B | $54.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arvest NPS by Gender
Male customers rated Arvest's NPS 37 points higher than Female customers.
Male
-20
Arvest's NPS was rated -20 by Male customers on Comparably.
39%
Promoters
2%
Passives
59%
Detractors
Female
-57
Arvest's NPS was rated -57 by Female customers on Comparably.
19%
Promoters
5%
Passives
76%
Detractors
Arvest NPS by Ethnicity
Arvest's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
African American/Black 0 | African American/Black | 0 |
Native American -34 | Native American | -34 |
Other -20 | Other | -20 |
Arvest NPS by Age
Arvest's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Arvest NPS by Usage
Arvest's NPS was rated the highest by customers who have used Arvest's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -14 | 1 to 2 Years | -14 |
2 to 5 Years -30 | 2 to 5 Years | -30 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -46 | Over 10 Years | -46 |
Arvest NPS vs. Competitors
Compared to its competitors, Arvest's NPS is rated right above M&T Bank Corporation, and is preceded by Bank of America.
| COMPANY | NPS Score | |
|---|---|---|
| Bank of America | 2 |
| Arvest | -1 |
 | M&T Bank Corporation | -4 |
| Capital One | -41 |
| Bank of the West | -49 |
Arvest Customer Reviews
Out of the 16 Arvest customer reviews 6 were positive and 10 were constructive. Arvest customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Arvest Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Arvest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Arvest Customer Loyalty Score by Gender
Male customers rated Arvest's Customer Loyalty score 8% higher than Female customers.
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Male
82%
Yes
Female
74%
Yes
Arvest Customer Loyalty Score by Ethnicity
Arvest's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arvest.
79
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Native American
64
out of 100
Other
Arvest Customer Loyalty Score by Age
Arvest's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 85% | 41-45 | 85% |
46-50 78% | 46-50 | 78% |
51-55 89% | 51-55 | 89% |
56-60 70% | 56-60 | 70% |
61-65 85% | 61-65 | 85% |
66+ 67% | 66+ | 67% |
Arvest Customer Loyalty Score by Usage
Arvest's Customer Loyalty score was rated the highest by customers who have used Arvest's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Arvest Customer Loyalty Score by Industry
Arvest's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Construction industry customers.
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Arvest Customer Loyalty vs. Competitors
Compared to its competitors, Arvest's Customer Loyalty score is rated right above M&T Bank Corporation, and is preceded by Bank of America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bank of America | 80% |
| Arvest | 80% |
| M&T Bank Corporation | 79% |
| Capital One | 79% |
| Bank of the West | 70% |
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Arvest Product Quality
3/5
Arvest has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Arvest Product Information
Arvest’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Arvest's product the highest. Reviewers from the Construction industry rated Arvest the lowest at 1.6.
- Website
- https://www.arvest.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Quick Insights into Arvest Product Quality
Arvest's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers ages 61-65.
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Ranked Arvest Product Quality the Highest
Ranked Arvest Product Quality the Lowest
Arvest Product Quality Score by Gender
Male customers rated Arvest's Product Quality score 0.8 stars higher than Female customers.
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Male
2.7/5
Female
1.9/5
Arvest Product Quality Score by Ethnicity
Arvest's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Native American 3.1 | Native American | 3.1 |
Other 2.7 | Other | 2.7 |
Arvest Product Quality Score by Age
Arvest's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Arvest Product Quality Score by Usage
Arvest's Product Quality score was rated the highest by customers who have used Arvest's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Arvest Product Quality Score by Industry
Arvest's Product Quality score was rated the highest by Retail industry customers, and the lowest by Education industry customers.
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Arvest Product Quality vs. Competitors
Compared to its competitors, Arvest's Product Quality score is rated right above M&T Bank Corporation, and is preceded by Bank of America.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bank of America | 3.5/5 |
| Arvest | 3/5 |
| M&T Bank Corporation | 2.6/5 |
| Capital One | 2.3/5 |
| Bank of the West | 2.2/5 |
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Arvest Pricing
Arvest ROI & Value For Money
3/5
Arvest has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Arvest Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Construction industry think that they had the lowest ROI from Arvest.
Quick Insights into Arvest ROI
Arvest's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Arvest ROI the Highest
Ranked Arvest ROI the Lowest
Arvest ROI Score by Gender
Male customers rated Arvest's ROI score 0.7 stars higher than Female customers.
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Male
2.7/5
Female
2/5
Arvest ROI Score by Ethnicity
Arvest's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 3.2 | African American/Black | 3.2 |
Native American 2.8 | Native American | 2.8 |
Other 2.3 | Other | 2.3 |
Arvest ROI Score by Age
Arvest's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3 | 56-60 | 3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Arvest ROI Score by Usage
Arvest's ROI score was rated the highest by customers who have used Arvest's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Arvest ROI Score by Industry
Arvest's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Construction industry customers.
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Arvest Pricing vs. Competitors
Compared to its competitors, Arvest's ROI score is rated right above M&T Bank Corporation, and is preceded by Bank of America.
| COMPANY | Pricing Score | |
|---|---|---|
| Bank of America | 3.3/5 |
| Arvest | 3/5 |
| M&T Bank Corporation | 2.8/5 |
| Capital One | 2.1/5 |
| Bank of the West | 2.1/5 |
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Arvest Customer Satisfaction (CSAT)
Arvest Customer Satisfaction (CSAT) Score
49 / 100
Arvest has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
37%
Satisfied
12%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arvest Customer Satisfaction
Arvest's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Arvest's products/services for Less than 1 Year.
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Ranked Arvest Customer Satisfaction the Highest
Ranked Arvest Customer Satisfaction the Lowest
Arvest Customer Satisfaction Score by Gender
Male customers rated Arvest's Customer Satisfaction score 14 points higher than Female customers.
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43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 48% |
29 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 57% |
Arvest Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arvest's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
22%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
55%
CSAT according to African American/Black
Arvest's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Native American
Arvest's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Arvest's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Arvest Customer Satisfaction Score by Age
Arvest's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 43% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 23% |
Arvest Customer Satisfaction Score by Usage
Arvest's Customer Satisfaction score was rated the highest by customers who have used Arvest's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Arvest Customer Satisfaction Score by Industry
Arvest's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "Arvest Customer Satisfaction Score by Industry",
"text": "Arvest's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 38,
"stars": 0,
"csatScore": 38,
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"scoreClassName": "",
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},
{
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"groupId": 501,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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{
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"groupId": 510,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
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},
{
"label": "Consulting",
"groupId": 511,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "",
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},
{
"label": "Consumer Services",
"groupId": 514,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Arvest's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Military and Defense",
"groupId": 538,
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"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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},
{
"label": "Retail",
"groupId": 559,
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"stars": 0,
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"scoreClassName": "max",
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]
}Arvest Customer Satisfaction vs. Competitors
Compared to its competitors, Arvest's Customer Satisfaction score is rated right above M&T Bank Corporation, and is preceded by Bank of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of America | 70% |
| Arvest | 49% |
| M&T Bank Corporation | 42% |
| Bank of the West | 32% |
| Capital One | 14% |
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Arvest Customer Service
2.9/5
Arvest has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Arvest's Customer Service
Address
Bentonville, AR United States of America
Website
https://www.arvest.com/
Quick Insights into Arvest Customer Service
Arvest's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Arvest Customer Service the Highest
Ranked Arvest Customer Service the Lowest
Arvest Customer Service Score by Gender
Male customers rated Arvest's Customer Service score 0.7 stars higher than Female customers.
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Male
2.6/5
Female
1.9/5
Arvest Customer Service Score by Ethnicity
Arvest's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.2 | African American/Black | 2.2 |
Native American 3 | Native American | 3 |
Other 2.3 | Other | 2.3 |
Arvest Customer Service Score by Age
Arvest's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Arvest.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 4.4 | 31-35 | 4.4 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3.3 | 56-60 | 3.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Arvest Customer Service Score by Usage
Arvest's Customer Service score was rated the highest by customers who have used Arvest's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Arvest Customer Service Score by Industry
Arvest's Customer Service score was rated the highest by Military and Defense industry customers, and the lowest by Banking and Financial Services industry customers.
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Arvest Customer Service vs. Competitors
Compared to its competitors, Arvest's Customer Service score is rated right above M&T Bank Corporation, and is preceded by Bank of America.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bank of America | 3.4/5 |
| Arvest | 2.9/5 |
| M&T Bank Corporation | 2.8/5 |
| Bank of the West | 2.2/5 |
| Capital One | 2/5 |
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Arvest as an Employer
4.6/5
Arvest has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Arvest scored a -1 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Arvest would recommend the brand to a friend. ENPS measures how likely Arvest employees would recommend working at Arvest to a friend.
Net Promoter Score
-1
NPS Score
| 46% | Promoters |
|---|---|
| 7% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
