-4
NPS
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M&T Bank Corporation
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About M&T Bank Corporation's Brand
M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York.
Brand at a Glance
79%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
M&T Bank Corporation NPS
M&T Bank Corporation's Net Promoter Score (NPS) is a -4 with 44% Promoters, 8% Passives, and 48% Detractors. Net Promoter Score tracks whether M&T Bank Corporation's customers would recommend using the product based on a scale of -100 to 100.
M&T Bank Corporation Overall NPS
| 44% | Promoters |
|---|---|
| 8% | Passives |
| 48% | Detractors |
M&T Bank Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -15 | Jan 2023 | -15 |
Feb 2023 -13 | Feb 2023 | -13 |
Aug 2023 -19 | Aug 2023 | -19 |
Dec 2023 -12 | Dec 2023 | -12 |
Jan 2024 -5 | Jan 2024 | -5 |
May 2024 -10 | May 2024 | -10 |
Sep 2024 -14 | Sep 2024 | -14 |
Oct 2024 -13 | Oct 2024 | -13 |
Mar 2025 -9 | Mar 2025 | -9 |
May 2025 -4 | May 2025 | -4 |
Aug 2025 -8 | Aug 2025 | -8 |
Dec 2025 -4 | Dec 2025 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
M&T Bank Corporation NPS by Gender
Female customers rated M&T Bank Corporation's NPS 43 points higher than Male customers.
Male
-60
M&T Bank Corporation's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-17
M&T Bank Corporation's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
M&T Bank Corporation NPS by Ethnicity
M&T Bank Corporation's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Other -34 | Other | -34 |
M&T Bank Corporation NPS by Age
M&T Bank Corporation's NPS was rated -100 points by customers ages 66+ on Comparably.
M&T Bank Corporation NPS by Usage
M&T Bank Corporation's NPS was rated the highest by customers who have used M&T Bank Corporation's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Over 10 Years -83 | Over 10 Years | -83 |
M&T Bank Corporation Customer Reviews
Out of the 4 M&T Bank Corporation customer reviews 2 were positive and 2 were constructive. M&T Bank Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
M&T Bank Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of M&T Bank Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
M&T Bank Corporation Customer Loyalty Score by Gender
Female customers rated M&T Bank Corporation's Customer Loyalty score 3% higher than Male customers.
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Male
82%
Yes
Female
85%
Yes
M&T Bank Corporation Customer Loyalty Score by Ethnicity
M&T Bank Corporation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of M&T Bank Corporation.
85
out of 100
Caucasian
70
out of 100
Other
M&T Bank Corporation Customer Loyalty Score by Age
M&T Bank Corporation's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
M&T Bank Corporation Customer Loyalty Score by Usage
M&T Bank Corporation's Customer Loyalty score was rated the highest by customers who have used M&T Bank Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
M&T Bank Corporation Customer Loyalty Score by Industry
M&T Bank Corporation's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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M&T Bank Corporation Product Quality
2.6/5
M&T Bank Corporation has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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M&T Bank Corporation Product Information
M&T Bank Corporation’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated M&T Bank Corporation's product the highest.
- Website
- http://ir.mandtbank.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into M&T Bank Corporation Product Quality
M&T Bank Corporation's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used M&T Bank Corporation's products/services for Over 10 Years.
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Ranked M&T Bank Corporation Product Quality the Highest
Ranked M&T Bank Corporation Product Quality the Lowest
M&T Bank Corporation Product Quality Score by Gender
Female customers rated M&T Bank Corporation's Product Quality score 0.6 stars higher than Male customers.
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Male
1.5/5
Female
2.1/5
M&T Bank Corporation Product Quality Score by Ethnicity
M&T Bank Corporation's Product Quality score was rated 1.6 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of M&T Bank Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.6 | Other | 1.6 |
M&T Bank Corporation Product Quality Score by Age
M&T Bank Corporation's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of M&T Bank Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
M&T Bank Corporation Product Quality Score by Usage
M&T Bank Corporation's Product Quality score was rated the highest by customers who have used M&T Bank Corporation's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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M&T Bank Corporation Product Quality Score by Industry
M&T Bank Corporation's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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M&T Bank Corporation Pricing
M&T Bank Corporation ROI & Value For Money
2.8/5
M&T Bank Corporation has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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M&T Bank Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into M&T Bank Corporation ROI
M&T Bank Corporation's ROI score was rated highest by Female customers, and rated lowest by customers who have used M&T Bank Corporation's products/services for Over 10 Years.
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Ranked M&T Bank Corporation ROI the Highest
Ranked M&T Bank Corporation ROI the Lowest
M&T Bank Corporation ROI Score by Gender
Female customers rated M&T Bank Corporation's ROI score 1.1 stars higher than Male customers.
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Male
1.5/5
Female
2.6/5
M&T Bank Corporation ROI Score by Ethnicity
M&T Bank Corporation's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of M&T Bank Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2.1 | Other | 2.1 |
M&T Bank Corporation ROI Score by Age
M&T Bank Corporation's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of M&T Bank Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
M&T Bank Corporation ROI Score by Usage
M&T Bank Corporation's ROI score was rated the highest by customers who have used M&T Bank Corporation's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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M&T Bank Corporation ROI Score by Industry
M&T Bank Corporation's ROI score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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M&T Bank Corporation Customer Satisfaction (CSAT)
M&T Bank Corporation Customer Satisfaction (CSAT) Score
43 / 100
M&T Bank Corporation has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into M&T Bank Corporation Customer Satisfaction
M&T Bank Corporation's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used M&T Bank Corporation's products/services for Over 10 Years.
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Ranked M&T Bank Corporation Customer Satisfaction the Highest
Ranked M&T Bank Corporation Customer Satisfaction the Lowest
M&T Bank Corporation Customer Satisfaction Score by Gender
Female customers rated M&T Bank Corporation's Customer Satisfaction score 13 points higher than Male customers.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
33 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
M&T Bank Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
M&T Bank Corporation's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
66%
CSAT according to Other
M&T Bank Corporation's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
M&T Bank Corporation Customer Satisfaction Score by Age
M&T Bank Corporation's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of M&T Bank Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
M&T Bank Corporation Customer Satisfaction Score by Usage
M&T Bank Corporation's Customer Satisfaction score was rated the highest by customers who have used M&T Bank Corporation's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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M&T Bank Corporation Customer Satisfaction Score by Industry
M&T Bank Corporation's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
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}M&T Bank Corporation Customer Service
2.8/5
M&T Bank Corporation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About M&T Bank Corporation's Customer Service
Address
One M&T Plaza 8th Floor, Buffalo, NY
Website
http://ir.mandtbank.com
Quick Insights into M&T Bank Corporation Customer Service
M&T Bank Corporation's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used M&T Bank Corporation's products/services for Over 10 Years.
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Ranked M&T Bank Corporation Customer Service the Highest
Ranked M&T Bank Corporation Customer Service the Lowest
M&T Bank Corporation Customer Service Score by Gender
Female customers rated M&T Bank Corporation's Customer Service score 1.2 stars higher than Male customers.
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Male
1.5/5
Female
2.7/5
M&T Bank Corporation Customer Service Score by Ethnicity
M&T Bank Corporation's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of M&T Bank Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 2.5 | Other | 2.5 |
M&T Bank Corporation Customer Service Score by Age
M&T Bank Corporation's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of M&T Bank Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
M&T Bank Corporation Customer Service Score by Usage
M&T Bank Corporation's Customer Service score was rated the highest by customers who have used M&T Bank Corporation's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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M&T Bank Corporation Customer Service Score by Industry
M&T Bank Corporation's Customer Service score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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M&T Bank Corporation as an Employer
3.0/5
M&T Bank Corporation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
M&T Bank Corporation scored a -4 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of M&T Bank Corporation would recommend the brand to a friend. ENPS measures how likely M&T Bank Corporation employees would recommend working at M&T Bank Corporation to a friend.
Net Promoter Score
-4
NPS Score
| 44% | Promoters |
|---|---|
| 8% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 36% | Promoters |
|---|---|
| 23% | Passive |
| 41% | Detractors |
