-100
NPS
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NimbleRx
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About NimbleRx's Brand
Among its major competitors, NimbleRx is ranked in 4th place for NPS while GoodRx is 1st, and Walgreens is 2nd. Overall, NimbleRx has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $85.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
NimbleRx Ranking
- #4 / 4 of its competitors
NimbleRx NPS
NimbleRx's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether NimbleRx's customers would recommend using the product based on a scale of -100 to 100.
NimbleRx Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
NimbleRx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
How Other Brands Compare
NimbleRx is ranked #4 for NPS among its competitors. GoodRx and Walgreens come in first and second, with Express Scripts coming in at third. Among those competitors, it is the lowest valued company behind Walgreens.
NimbleRx |  Walgreens |  GoodRx |  Express Scripts | |
| Global Ranking | #- | #394 | #763 | #- |
| NPS | -100 | -7 | 46 | -74 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $85.00M | $27.63B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NimbleRx NPS vs. Competitors
Compared to its competitors, NimbleRx's NPS is rated right below Express Scripts.
| COMPANY | NPS Score | |
|---|---|---|
| GoodRx | 46 |
 | Zipdrug | N/A |
| Walgreens | -7 |
| Express Scripts | -74 |
| NimbleRx | -100 |
NimbleRx Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of NimbleRx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NimbleRx Customer Loyalty vs. Competitors
Compared to its competitors, NimbleRx's Customer Loyalty score is rated right above Zipdrug, and is preceded by Express Scripts.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GoodRx | 77% |
| Walgreens | 75% |
| Express Scripts | 61% |
| NimbleRx | 10% |
| Zipdrug | N/A |
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NimbleRx Product Quality
1.5/5
NimbleRx has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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NimbleRx Product Information
NimbleRx’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Industry
Tech
NimbleRx Product Quality vs. Competitors
Compared to its competitors, NimbleRx's Product Quality score is rated right above Zipdrug, and is preceded by Express Scripts.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoodRx | 4.1/5 |
| Walgreens | 3.2/5 |
| Express Scripts | 1.5/5 |
| NimbleRx | 1.5/5 |
| Zipdrug | N/A |
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NimbleRx Pricing
NimbleRx ROI & Value For Money
1.5/5
NimbleRx has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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NimbleRx Pricing vs. Competitors
Compared to its competitors, NimbleRx's ROI score is rated right above Zipdrug, and is preceded by Express Scripts.
| COMPANY | Pricing Score | |
|---|---|---|
| GoodRx | 4.1/5 |
| Walgreens | 3.1/5 |
| Express Scripts | 1.6/5 |
| NimbleRx | 1.5/5 |
| Zipdrug | N/A |
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NimbleRx Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NimbleRx Customer Satisfaction vs. Competitors
Compared to its competitors, NimbleRx's Customer Satisfaction score is rated right above Zipdrug, and is preceded by Express Scripts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GoodRx | 73% |
| Walgreens | 55% |
| Express Scripts | 12% |
| NimbleRx | 0% |
| Zipdrug | 0% |
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NimbleRx Customer Service
1.5/5
NimbleRx has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About NimbleRx's Customer Service
Address
Palo Alto, CA
NimbleRx Customer Service vs. Competitors
Compared to its competitors, NimbleRx's Customer Service score is rated right above Zipdrug, and is preceded by Express Scripts.
| COMPANY | Customer Service Score | |
|---|---|---|
| GoodRx | 4.2/5 |
| Walgreens | 3/5 |
| Express Scripts | 1.5/5 |
| NimbleRx | 1.5/5 |
| Zipdrug | N/A |
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Consumer vs. Employees
NimbleRx scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NimbleRx would recommend the brand to a friend. ENPS measures how likely NimbleRx employees would recommend working at NimbleRx to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
