-100
NPS
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Excelitas Technologies
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About Excelitas Technologies' Brand
Excelitas Technologies provides customized optoelectronics and advanced electronic systems to a global customer base of leading OEMs. Among its major competitors, Excelitas Technologies is ranked in 3rd place for NPS while Alcon is 1st, and Zeiss is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Excelitas Technologies Ranking
- #3 / 4 of its competitors
Excelitas Technologies NPS
Excelitas Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Excelitas Technologies's customers would recommend using the product based on a scale of -100 to 100.
Excelitas Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Excelitas Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2026 -100 | Aug 2026 | -100 |
How Other Brands Compare
Excelitas Technologies is ranked third for NPS among its competitors. Alcon and Zeiss come in first and second, with HAMAMATSU PHOTONICS FRANCE coming in at #4.
Excelitas Technologies |  Alcon |  Zeiss |  HAMAMATSU PHOTONICS FRANCE | |
| Global Ranking | #- | #803 | #- | #- |
| NPS | -100 | 37 | 34 | - |
| Valuation Updated every 24 hours for public companies | - | $35.36B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Excelitas Technologies NPS vs. Competitors
Compared to its competitors, Excelitas Technologies's NPS is rated right below Zeiss.
| COMPANY | NPS Score | |
|---|---|---|
| Alcon | 37 |
| Zeiss | 34 |
| Excelitas Technologies | -100 |
Excelitas Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Excelitas Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Excelitas Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Excelitas Technologies's Customer Loyalty score is rated right above Alcon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Excelitas Technologies | 100% |
| Alcon | 88% |
| Zeiss | N/A |
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Excelitas Technologies Product Quality
1.5/5
Excelitas Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Excelitas Technologies Product Information
Excelitas Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.excelitas.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Excelitas Technologies Product Quality vs. Competitors
Compared to its competitors, Excelitas Technologies's Product Quality score is rated right below Zeiss.
| COMPANY | Product Quality Score | |
|---|---|---|
| Alcon | 4/5 |
| Zeiss | 4/5 |
| Excelitas Technologies | 1.5/5 |
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Excelitas Technologies Pricing
Excelitas Technologies ROI & Value For Money
1.5/5
Excelitas Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Excelitas Technologies Pricing vs. Competitors
Compared to its competitors, Excelitas Technologies's ROI score is rated right above Zeiss, and is preceded by Alcon.
| COMPANY | Pricing Score | |
|---|---|---|
| Alcon | 3.9/5 |
| Excelitas Technologies | 1.5/5 |
| Zeiss | N/A |
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Excelitas Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Excelitas Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Excelitas Technologies's Customer Satisfaction score is rated right below Zeiss.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alcon | 74% |
| Zeiss | 50% |
| Excelitas Technologies | 0% |
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Excelitas Technologies Customer Service
1.5/5
Excelitas Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Excelitas Technologies's Customer Service
Address
Waltham, MA
Website
http://www.excelitas.com
Phone Number
9378655170
Excelitas Technologies Customer Service vs. Competitors
Compared to its competitors, Excelitas Technologies's Customer Service score is rated right above Zeiss, and is preceded by Alcon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alcon | 4/5 |
| Excelitas Technologies | 1.5/5 |
| Zeiss | N/A |
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Excelitas Technologies as an Employer
2.4/5
Excelitas Technologies has a 2.4/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Excelitas Technologies
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Excelitas Technologies scored a -100 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Excelitas Technologies would recommend the brand to a friend. ENPS measures how likely Excelitas Technologies employees would recommend working at Excelitas Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
