34
NPS
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Zeiss
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About Zeiss' Brand
Among its major competitors, Zeiss is ranked in 3rd place for NPS while DRS Technologies is 1st, and Alcon is 2nd.
Brand at a Glance
4/5
Product Quality
Zeiss Ranking
- #3 / 4 of its competitors
Zeiss NPS
Zeiss's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Zeiss's customers would recommend using the product based on a scale of -100 to 100.
Zeiss Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Zeiss NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Jun 2024 0 | Jun 2024 | 0 |
Feb 2025 33 | Feb 2025 | 33 |
How Other Brands Compare
Zeiss is ranked third for NPS among its competitors. DRS Technologies and Alcon come in first and second, with Coherent coming in at #4.
Zeiss |  Alcon | Coherent |  DRS Technologies | |
| Global Ranking | #- | #803 | #- | #- |
| NPS | 34 | 37 | 10 | 100 |
| Valuation Updated every 24 hours for public companies | - | $35.36B | $5.15B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zeiss NPS vs. Competitors
Compared to its competitors, Zeiss's NPS is rated right above Coherent, and is preceded by Alcon.
| COMPANY | NPS Score | |
|---|---|---|
| DRS Technologies | 100 |
| Alcon | 37 |
| Zeiss | 34 |
| Coherent | 10 |
 | Excelitas Technologies | N/A |
 | Optovue | N/A |
 | Jenoptik | -50 |
Zeiss Product Quality
4/5
Zeiss has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Zeiss Product Information
Zeiss’s product quality score is a 4 out of 5 as rated by its users and customers.
Zeiss Product Quality vs. Competitors
Compared to its competitors, Zeiss's Product Quality score is rated right above Coherent, and is preceded by Alcon.
| COMPANY | Product Quality Score | |
|---|---|---|
| DRS Technologies | 5/5 |
| Alcon | 4/5 |
| Zeiss | 4/5 |
| Coherent | 3.8/5 |
| Jenoptik | 2.7/5 |
| Excelitas Technologies | N/A |
| Optovue | N/A |
Unlock Zeiss Product Quality vs. Competitors Data
VS
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Zeiss Customer Satisfaction (CSAT)
Zeiss Customer Satisfaction (CSAT) Score
50 / 100
Zeiss has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zeiss Customer Satisfaction vs. Competitors
Compared to its competitors, Zeiss's Customer Satisfaction score is rated right above Jenoptik, and is preceded by Coherent.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DRS Technologies | 100% |
| Alcon | 72% |
| Coherent | 62% |
| Zeiss | 50% |
| Jenoptik | 0% |
| Excelitas Technologies | 0% |
| Optovue | 0% |
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Zeiss as an Employer
3.0/5
Zeiss has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Zeiss scored a 34 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Zeiss would recommend the brand to a friend. ENPS measures how likely Zeiss employees would recommend working at Zeiss to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
