10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Coherent
Marketing or Exec? Claim Your Free Account
About Coherent's Brand
Coherent provides photonics based solutions to the commercial and scientific research markets. Among its major competitors, Coherent is ranked in 2nd place for NPS while Northrop Grumman Corporation is 1st, and IPG Photonics is 3rd.Their current market cap is $5.15B
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3/5
Pricing
3.9/5
Customer Service
Coherent CMO
Coherent Ranking
- #2 / 4 of its competitors
Coherent NPS
Coherent's Net Promoter Score (NPS) is a 10 with 48% Promoters, 14% Passives, and 38% Detractors. Net Promoter Score tracks whether Coherent's customers would recommend using the product based on a scale of -100 to 100.
Coherent Overall NPS
| 48% | Promoters |
|---|---|
| 14% | Passives |
| 38% | Detractors |
Coherent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 49 | Apr 2023 | 49 |
Sep 2023 13 | Sep 2023 | 13 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 30 | Nov 2023 | 30 |
Apr 2024 25 | Apr 2024 | 25 |
Jun 2024 22 | Jun 2024 | 22 |
Jul 2024 29 | Jul 2024 | 29 |
Sep 2024 27 | Sep 2024 | 27 |
Nov 2024 19 | Nov 2024 | 19 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 15 | Jan 2025 | 15 |
Oct 2025 9 | Oct 2025 | 9 |
How Other Brands Compare
Coherent is ranked second for NPS among its competitors. Northrop Grumman Corporation and IPG Photonics come in first and third, with II-VI coming in at #4. Among those competitors, it is the lowest valued company behind Northrop Grumman Corporation.
Coherent |  Northrop Grumman Corporation |  IPG Photonics |  II-VI | |
| Global Ranking | #- | #177 | #- | #- |
| NPS | 10 | 16 | 0 | -5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $5.15B | $54.60B | $12.50B | $5.45B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coherent NPS by Gender
Coherent's NPS was rated 75 by Male customers on Comparably.
Male
75
Coherent's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Coherent's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Coherent NPS by Ethnicity
Coherent's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Coherent NPS vs. Competitors
Compared to its competitors, Coherent's NPS is rated right above IPG Photonics, and is preceded by Northrop Grumman Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Northrop Grumman Corporation | 16 |
| Coherent | 10 |
| IPG Photonics | 0 |
| Newport Corporation | 0 |
| Newport | N/A |
 | Q-Optics | N/A |
| II-VI | -5 |
 | nLIGHT Corp. | -100 |
Coherent Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Coherent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coherent Customer Loyalty Score by Gender
Coherent's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Coherent.
Male
78%
Yes
Female
N/A
Yes
Coherent Customer Loyalty Score by Ethnicity
Coherent's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coherent.
70
out of 100
Caucasian
Coherent Customer Loyalty vs. Competitors
Compared to its competitors, Coherent's Customer Loyalty score is rated right above nLIGHT Corp., and is preceded by IPG Photonics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IPG Photonics | 79% |
| Coherent | 75% |
| nLIGHT Corp. | 68% |
| Northrop Grumman Corporation | 66% |
| II-VI | 57% |
| Newport Corporation | 55% |
| Newport | N/A |
| Q-Optics | N/A |
Unlock Coherent Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coherent Customer Loyalty vs. Competitors data and gain insights into your customers today.
Coherent Product Quality
3.8/5
Coherent has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Coherent's overall Product Quality score rated by its users and customers.
Coherent Product Information
Coherent’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.coherent.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Coherent Product Quality
Coherent's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Coherent's Product Quality.
Ranked Coherent Product Quality the Highest
Coherent Product Quality Score by Gender
Coherent's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Coherent.
Male
4.5/5
Female
N/A
Coherent Product Quality Score by Ethnicity
Coherent's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Coherent.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Coherent Product Quality vs. Competitors
Compared to its competitors, Coherent's Product Quality score is rated right above Northrop Grumman Corporation, and is preceded by Newport Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Newport Corporation | 4.5/5 |
| Coherent | 3.8/5 |
| Northrop Grumman Corporation | 3.8/5 |
| IPG Photonics | 3.7/5 |
| II-VI | 2.8/5 |
| Newport | 2.5/5 |
| nLIGHT Corp. | 2.4/5 |
| Q-Optics | N/A |
Unlock Coherent Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coherent Product Quality vs. Competitors data and gain insights into your customers today.
Coherent Pricing
Coherent ROI & Value For Money
3/5
Coherent has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Coherent's overall ROI score rated by its users and customers.
Quick Insights into Coherent ROI
Coherent's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Coherent's ROI score.
Ranked Coherent ROI the Highest
Coherent ROI Score by Gender
Coherent's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Coherent.
Male
3.6/5
Female
N/A
Coherent ROI Score by Ethnicity
Coherent's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coherent.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Coherent Pricing vs. Competitors
Compared to its competitors, Coherent's ROI score is rated right above nLIGHT Corp., and is preceded by IPG Photonics.
| COMPANY | Pricing Score | |
|---|---|---|
| Newport Corporation | 4.2/5 |
| Northrop Grumman Corporation | 3.7/5 |
| II-VI | 3.5/5 |
| IPG Photonics | 3.3/5 |
| Coherent | 3/5 |
| nLIGHT Corp. | 2.8/5 |
| Newport | N/A |
| Q-Optics | N/A |
Unlock Coherent ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coherent ROI vs. Competitors data and gain insights into your customers today.
Coherent Customer Satisfaction (CSAT)
Coherent Customer Satisfaction (CSAT) Score
62 / 100
Coherent has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
25%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coherent Customer Satisfaction
Coherent's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Coherent's Customer Satisfaction.
Ranked Coherent Customer Satisfaction the Highest
Coherent Customer Satisfaction Score by Gender
Coherent's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Coherent.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Coherent Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coherent's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coherent.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Coherent Customer Satisfaction vs. Competitors
Compared to its competitors, Coherent's Customer Satisfaction score is rated right above II-VI, and is preceded by Northrop Grumman Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Newport Corporation | 100% |
| IPG Photonics | 87% |
| Northrop Grumman Corporation | 66% |
| Coherent | 62% |
| II-VI | 60% |
| nLIGHT Corp. | 33% |
| Newport | 0% |
| Q-Optics | 0% |
Unlock Coherent Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coherent Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Coherent Customer Service
3.9/5
Coherent has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Coherent's overall Customer Service score rated by its users and customers.
About Coherent's Customer Service
Address
Santa Clara, CA
Website
http://www.coherent.com
Phone Number
(408) 764-4000
Quick Insights into Coherent Customer Service
Coherent's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Coherent's Customer Service score.
Ranked Coherent Customer Service the Highest
Coherent Customer Service Score by Gender
Coherent's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Coherent.
Male
4.1/5
Female
N/A
Coherent Customer Service Score by Ethnicity
Coherent's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Coherent.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Coherent Customer Service vs. Competitors
Compared to its competitors, Coherent's Customer Service score is rated right above Northrop Grumman Corporation, and is preceded by Newport Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Newport Corporation | 4.2/5 |
| Coherent | 3.9/5 |
| Northrop Grumman Corporation | 3.8/5 |
| IPG Photonics | 3.6/5 |
| II-VI | 3.4/5 |
| nLIGHT Corp. | 3.1/5 |
| Newport | N/A |
| Q-Optics | N/A |
Unlock Coherent Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Coherent Customer Service vs. Competitors data and gain insights into your customers today.
Coherent as an Employer
3.7/5
Coherent has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Coherent scored a 10 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Coherent would recommend the brand to a friend. ENPS measures how likely Coherent employees would recommend working at Coherent to a friend.
Net Promoter Score
10
NPS Score
| 48% | Promoters |
|---|---|
| 14% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 24% | Promoters |
|---|---|
| 33% | Passive |
| 43% | Detractors |
