-100
NPS
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nLIGHT Corp.
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About nLIGHT Corp. Brand
nLIGHT manufactures next generation fiber lasers based on industry-leading diode and fiber technology.
Brand at a Glance
68%
Customer Loyalty
2.4/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
nLIGHT Corp. NPS
nLIGHT Corp.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether nLIGHT Corp.'s customers would recommend using the product based on a scale of -100 to 100.
nLIGHT Corp. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
nLIGHT Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2025 -100 | Aug 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
nLIGHT Corp. Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of nLIGHT Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
nLIGHT Corp. Product Quality
2.4/5
nLIGHT Corp. has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock nLIGHT Corp. overall Product Quality score rated by its users and customers.
nLIGHT Corp. Product Information
nLIGHT Corp.’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.nlight.net
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
nLIGHT Corp. Pricing
nLIGHT Corp. ROI & Value For Money
2.8/5
nLIGHT Corp. has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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nLIGHT Corp. Customer Satisfaction (CSAT)
nLIGHT Corp. Customer Satisfaction (CSAT) Score
33 / 100
nLIGHT Corp. has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
nLIGHT Corp. Customer Service
3.1/5
nLIGHT Corp. has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About nLIGHT Corp.'s Customer Service
Address
20795 NW Cornell Rd, #600, Hillsboro, OR
Website
http://www.nlight.net
Phone Number
(360) 566-4460
nLIGHT Corp. as an Employer
2.6/5
nLIGHT Corp. has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
nLIGHT Corp. scored a -100 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of nLIGHT Corp. would recommend the brand to a friend. ENPS measures how likely nLIGHT Corp. employees would recommend working at nLIGHT Corp. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
