0
NPS
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Newport Corporation
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About Newport Corporation's Brand
Newport Corporation is a leading global supplier of advanced technology products and solutions for Scientific Research, Life & Health
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Newport Corporation NPS
Newport Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Newport Corporation's customers would recommend using the product based on a scale of -100 to 100.
Newport Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Newport Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newport Corporation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Newport Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Newport Corporation Product Quality
4.5/5
Newport Corporation has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Newport Corporation's overall Product Quality score rated by its users and customers.
Newport Corporation Product Information
Newport Corporation’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.newport.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
Travel
Newport Corporation Pricing
Newport Corporation ROI & Value For Money
4.2/5
Newport Corporation has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Newport Corporation Customer Satisfaction (CSAT)
Newport Corporation Customer Satisfaction (CSAT) Score
100 / 100
Newport Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Newport Corporation Customer Service
4.2/5
Newport Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Newport Corporation's Customer Service
Address
Irvine, CA
Website
http://www.newport.com
Phone Number
9492531678
Newport Corporation as an Employer
Consumer vs. Employees
Newport Corporation scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Newport Corporation would recommend the brand to a friend. ENPS measures how likely Newport Corporation employees would recommend working at Newport Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
