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NPS
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IPG Photonics
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About IPG Photonics' Brand
IPG Photonics is the leading developer and manufacturer of high-performance fiber lasers and amplifiers for diverse applications in
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
IPG Photonics NPS
IPG Photonics's Net Promoter Score (NPS) is a 0 with 38% Promoters, 24% Passives, and 38% Detractors. Net Promoter Score tracks whether IPG Photonics's customers would recommend using the product based on a scale of -100 to 100.
IPG Photonics Overall NPS
| 38% | Promoters |
|---|---|
| 24% | Passives |
| 38% | Detractors |
IPG Photonics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Aug 2022 40 | Aug 2022 | 40 |
Feb 2023 49 | Feb 2023 | 49 |
Mar 2023 57 | Mar 2023 | 57 |
Jun 2023 37 | Jun 2023 | 37 |
Aug 2023 22 | Aug 2023 | 22 |
Nov 2023 10 | Nov 2023 | 10 |
Jan 2024 9 | Jan 2024 | 9 |
Sep 2024 8 | Sep 2024 | 8 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IPG Photonics NPS by Gender
IPG Photonics's NPS was rated 34 by Male customers on Comparably.
Male
34
IPG Photonics's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
IPG Photonics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IPG Photonics Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of IPG Photonics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IPG Photonics Customer Loyalty Score by Gender
IPG Photonics's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
IPG Photonics Product Quality
3.7/5
IPG Photonics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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IPG Photonics Product Information
IPG Photonics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ipgphotonics.com
- Company Size
- 1,001-5,000 Employees
Industry
Hardware and Devices
SaaS
Quick Insights into IPG Photonics Product Quality
IPG Photonics's Product Quality score was rated highest by Male customers.
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Ranked IPG Photonics Product Quality the Highest
IPG Photonics Product Quality Score by Gender
IPG Photonics's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IPG Photonics.
Male
3.1/5
Female
N/A
IPG Photonics Pricing
IPG Photonics ROI & Value For Money
3.3/5
IPG Photonics has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into IPG Photonics ROI
IPG Photonics's ROI score was rated highest by Male customers.
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Ranked IPG Photonics ROI the Highest
IPG Photonics ROI Score by Gender
IPG Photonics's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IPG Photonics.
Male
3.5/5
Female
N/A
IPG Photonics Customer Satisfaction (CSAT)
IPG Photonics Customer Satisfaction (CSAT) Score
87 / 100
IPG Photonics has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IPG Photonics Customer Service
3.6/5
IPG Photonics has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About IPG Photonics's Customer Service
Address
50 Old Webster Road, Oxford, MA
Website
http://www.ipgphotonics.com
Phone Number
5083731103
Quick Insights into IPG Photonics Customer Service
IPG Photonics's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked IPG Photonics' Customer Service score.
Ranked IPG Photonics Customer Service the Highest
IPG Photonics Customer Service Score by Gender
IPG Photonics's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IPG Photonics.
Male
3.5/5
Female
N/A
IPG Photonics as an Employer
2.9/5
IPG Photonics has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
IPG Photonics scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of IPG Photonics would recommend the brand to a friend. ENPS measures how likely IPG Photonics employees would recommend working at IPG Photonics to a friend.
Net Promoter Score
0
NPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
