Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Volvo Trucks is

Ranked

#44

Automotive and Transportation Brands

Brand Page

Volvo Trucks

Marketing or Exec? Claim Your Free Account

Volvo Trucks

Rate this Brand

Volvo Trucks is ranked #44 in Automotive and Transportation Brands

About Volvo Trucks' Brand

A global truck manufacturer based in Gothenburg, Sweden. Volvo Trucks’s brand is ranked #868 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Volvo Trucks. When compared to other organizations within the Automotive and Transportation industry, Volvo Trucks is ranked #44. Among its major competitors, Volvo Trucks is ranked in 1st place for NPS while GoTek Energy is 2nd.

Brand at a Glance

82%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

Volvo Trucks Ranking

^#44 in Automotive and Transportation
^#1 / 2 of its competitors

Volvo Trucks NPS

Volvo Trucks's Net Promoter Score (NPS) is a 40 with 61% Promoters, 18% Passives, and 21% Detractors. Net Promoter Score tracks whether Volvo Trucks's customers would recommend using the product based on a scale of -100 to 100.

Volvo Trucks Overall NPS

NPS

61%	Promoters
18%	Passives
21%	Detractors

Volvo Trucks NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 44	Jan 2024	44
Feb 2024 46	Feb 2024	46
Mar 2024 43	Mar 2024	43
May 2024 45	May 2024	45
Jun 2024 44	Jun 2024	44
Sep 2024 41	Sep 2024	41
Oct 2024 43	Oct 2024	43
Dec 2024 43	Dec 2024	43
Jan 2025 44	Jan 2025	44
Apr 2025 42	Apr 2025	42
Jun 2025 39	Jun 2025	39
Aug 2025 40	Aug 2025	40

How Other Brands Compare

Volvo Trucks is ranked first for NPS among its competitors. GoTek Energy comes in second.

	Volvo Trucks	GoTek Energy
Global Ranking	#868	#-
NPS	40	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Volvo Trucks NPS by Gender

Male customers rated Volvo Trucks's NPS 57 points higher than Female customers.

Male

Volvo Trucks's NPS was rated 37 by Male customers on Comparably.

64%

Promoters

Passives

27%

Detractors

Female

-20

Volvo Trucks's NPS was rated -20 by Female customers on Comparably.

40%

Promoters

Passives

60%

Detractors

Volvo Trucks NPS by Ethnicity

Volvo Trucks's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50
Asian or Pacific Islander 17	Asian or Pacific Islander	17
Other -26	Other	-26

Volvo Trucks NPS by Age

Volvo Trucks's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

75%

31-35

71%

29%

36-40

80%

20%

41-45

67%

33%

51-55

75%

25%

Volvo Trucks NPS by Usage

Volvo Trucks's NPS was rated the highest by customers who have used Volvo Trucks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -20	Less than 1 Year	-20
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 78	2 to 5 Years	78
5 to 10 Years 20	5 to 10 Years	20
Over 10 Years 34	Over 10 Years	34

Volvo Trucks NPS vs. Competitors

Compared to its competitors, Volvo Trucks's NPS is rated right above GoTek Energy.

COMPANY		NPS Score
	Volvo Trucks	40
	GoTek Energy	N/A

Volvo Trucks NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Volvo Trucks's NPS is rated right above Mercedes-Benz USA, and is preceded by Toyota.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Volvo Trucks	40
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Tesla	29
	FedEx	19

Volvo Trucks Customer Reviews

Out of the 3 Volvo Trucks customer reviews 3 were positive and 0 were constructive. Volvo Trucks customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Volvo Trucks Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Volvo Trucks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

Volvo Trucks Customer Loyalty Score by Gender

Female customers rated Volvo Trucks's Customer Loyalty score 2% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Volvo Trucks.

Male

80%

Yes

Female

82%

Yes

Volvo Trucks Customer Loyalty Score by Ethnicity

Volvo Trucks's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Volvo Trucks.

out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

Volvo Trucks Customer Loyalty Score by Age

Volvo Trucks's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Volvo Trucks.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
31-35 74%	31-35	74%
36-40 82%	36-40	82%
41-45 70%	41-45	70%
51-55 78%	51-55	78%

Volvo Trucks Customer Loyalty Score by Usage

Volvo Trucks's Customer Loyalty score was rated the highest by customers who have used Volvo Trucks's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	82%
1 to 2 Years	78%
2 to 5 Years	90%
5 to 10 Years	82%
Over 10 Years	55%

Volvo Trucks Customer Loyalty Score by Industry

Volvo Trucks's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	64%
Automotive and Transportation	70%
Transportation	70%

Volvo Trucks Customer Loyalty vs. Competitors

Compared to its competitors, Volvo Trucks's Customer Loyalty score is rated right above GoTek Energy.

COMPANY		Customer Loyalty Score
	Volvo Trucks	82%
	GoTek Energy	N/A

Unlock Volvo Trucks Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Volvo Trucks's Customer Loyalty score is rated right above BMW Group, and is preceded by Toyota.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Volvo Trucks	82%
	BMW Group	82%
	Tesla	77%
	FedEx	74%

Unlock Volvo Trucks Customer Loyalty vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Volvo Trucks Product Quality

3.9/5

Volvo Trucks has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Volvo Trucks' overall Product Quality score rated by its users and customers.

Volvo Trucks Product Information

Volvo Trucks’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Volvo Trucks's product the highest. Reviewers from the Tech industry rated Volvo Trucks the lowest at 2.8.

Website: http://www.volvotrucks.com/

Company Size: 10,000+ Employees

Industry

Tech

Travel

Manufacturing

Quick Insights into Volvo Trucks Product Quality

Volvo Trucks's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 18-25.

Sign Up to unlock insights into how customers have ranked Volvo Trucks' Product Quality.

Ranked Volvo Trucks Product Quality the Highest

36-40	4.8
Automotive and Transportation	4.4
2 to 5 Years	4.3

Ranked Volvo Trucks Product Quality the Lowest

Tech	2.8
Other	2.6
18-25	2.5

Volvo Trucks Product Quality Score by Gender

Volvo Trucks's Product Quality score was rated 3.7 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Volvo Trucks.

Male

3.7/5

Female

3.7/5

Volvo Trucks Product Quality Score by Ethnicity

Volvo Trucks's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Volvo Trucks.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 2.6	Other	2.6

Volvo Trucks Product Quality Score by Age

Volvo Trucks's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Volvo Trucks.

Summary	Age	Score
18-25 2.5	18-25	2.5
31-35 3.4	31-35	3.4
36-40 4.8	36-40	4.8
41-45 4.1	41-45	4.1
51-55 4.5	51-55	4.5

Volvo Trucks Product Quality Score by Usage

Volvo Trucks's Product Quality score was rated the highest by customers who have used Volvo Trucks's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.5
1 to 2 Years	3.6
2 to 5 Years	4.3
5 to 10 Years	3.2
Over 10 Years	3.6

Volvo Trucks Product Quality Score by Industry

Volvo Trucks's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.8
Automotive and Transportation	4.4
Transportation	2.9

Volvo Trucks Product Quality vs. Competitors

Compared to its competitors, Volvo Trucks's Product Quality score is rated right above GoTek Energy.

COMPANY		Product Quality Score
	Volvo Trucks	3.9/5
	GoTek Energy	N/A

Unlock Volvo Trucks Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Volvo Trucks's Product Quality score is rated right above Tesla, and is preceded by BMW Group.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Volvo Trucks	3.9/5
	Tesla	3.9/5
	Audi	3.9/5
	FedEx	3.6/5

Unlock Volvo Trucks Product Quality vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Volvo Trucks Pricing

Volvo Trucks ROI & Value For Money

3.8/5

Volvo Trucks has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Volvo Trucks' overall ROI score rated by its users and customers.

Volvo Trucks Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Transportation industry think that they had the lowest ROI from Volvo Trucks.

Quick Insights into Volvo Trucks ROI

Volvo Trucks's ROI score was rated highest by customers ages 36-40, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked Volvo Trucks' ROI score.

Ranked Volvo Trucks ROI the Highest

36-40	4.6
2 to 5 Years	4.1
Asian or Pacific Islander	4.1

Ranked Volvo Trucks ROI the Lowest

Transportation	2.8
18-25	2.7
Other	2.5

Volvo Trucks ROI Score by Gender

Male customers rated Volvo Trucks's ROI score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Volvo Trucks.

Male

3.7/5

Female

3.4/5

Volvo Trucks ROI Score by Ethnicity

Volvo Trucks's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Volvo Trucks.

Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 2.5	Other	2.5

Volvo Trucks ROI Score by Age

Volvo Trucks's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Volvo Trucks.

Summary	Age	Score
18-25 2.7	18-25	2.7
31-35 3.4	31-35	3.4
36-40 4.6	36-40	4.6
41-45 3.8	41-45	3.8
51-55 4.4	51-55	4.4

Volvo Trucks ROI Score by Usage

Volvo Trucks's ROI score was rated the highest by customers who have used Volvo Trucks's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.3
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	3.2
Over 10 Years	3.6

Volvo Trucks ROI Score by Industry

Volvo Trucks's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.2
Automotive and Transportation	4
Transportation	2.8

Volvo Trucks Pricing vs. Competitors

Compared to its competitors, Volvo Trucks's ROI score is rated right above GoTek Energy.

COMPANY		Pricing Score
	Volvo Trucks	3.8/5
	GoTek Energy	N/A

Unlock Volvo Trucks ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Volvo Trucks's ROI score is rated right above Audi, and is preceded by Tesla.

COMPANY		Pricing Score
	Porsche	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Volvo Trucks	3.8/5
	Audi	3.8/5
	BMW Group	3.7/5
	FedEx	3.4/5

Unlock Volvo Trucks ROI vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Volvo Trucks Customer Satisfaction (CSAT)

Volvo Trucks Customer Satisfaction (CSAT) Score

77 / 100

Volvo Trucks has an overall Customer Satisfaction score of 77 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	52%
Satisfied	25%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	4%
Very Dissatisfied	7%

Very Satisfied

52%

Satisfied

25%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Volvo Trucks Customer Satisfaction

Volvo Trucks's Customer Satisfaction score was rated highest by customers who have used Volvo Trucks's products/services for 2 to 5 Years, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Volvo Trucks' Customer Satisfaction.

Ranked Volvo Trucks Customer Satisfaction the Highest

2 to 5 Years	100%
51-55	100%
Caucasian	100%

Ranked Volvo Trucks Customer Satisfaction the Lowest

Less than 1 Year	50%
Other	50%
Transportation	40%

Volvo Trucks Customer Satisfaction Score by Gender

Female customers rated Volvo Trucks's Customer Satisfaction score 3 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Volvo Trucks.

72 / 100

Male

	Very Satisfied	50%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	11%
	Very Dissatisfied	11%

75 / 100

Female

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	0%

Volvo Trucks Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Volvo Trucks' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Volvo Trucks.

100 / 100

Very Satisfied	83%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

83%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Volvo Trucks' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Volvo Trucks.

67 / 100

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Volvo Trucks' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Volvo Trucks.

50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

Volvo Trucks Customer Satisfaction Score by Age

Volvo Trucks's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Volvo Trucks.

100

Breakdown

Age

Score

18-25

67%

31-35

67%

36-40

80%

51-55

100%

Volvo Trucks Customer Satisfaction Score by Usage

Volvo Trucks's Customer Satisfaction score was rated the highest by customers who have used Volvo Trucks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	50
1 to 2 Years	75
2 to 5 Years	100
5 to 10 Years	60
Over 10 Years	75

Volvo Trucks Customer Satisfaction Score by Industry

Volvo Trucks's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Volvo Trucks Customer Satisfaction Score by Industry",
	"text": "Volvo Trucks's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Volvo Trucks's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Volvo Trucks's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		}
	]
}

Automotive and Transportation	75
Transportation	40

Volvo Trucks Customer Satisfaction vs. Competitors

Compared to its competitors, Volvo Trucks's Customer Satisfaction score is rated right above GoTek Energy.

COMPANY		Customer Satisfaction (CSAT) Score
	Volvo Trucks	77%
	GoTek Energy	0%

Unlock Volvo Trucks Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Volvo Trucks's Customer Satisfaction score is rated right above BMW Group, and is preceded by Mercedes-Benz USA.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	Volvo Trucks	77%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%

Unlock Volvo Trucks Customer Satisfaction vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Volvo Trucks Customer Service

3.8/5

Volvo Trucks has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Volvo Trucks' overall Customer Service score rated by its users and customers.

About Volvo Trucks's Customer Service

Address

Business Nordic Region ARH 4, 405 08 Sweden

Website

http://www.volvotrucks.com/

Phone Number

(463) 166-6000

Quick Insights into Volvo Trucks Customer Service

Volvo Trucks's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked Volvo Trucks' Customer Service score.

Ranked Volvo Trucks Customer Service the Highest

36-40	4.6
Automotive and Transportation	4.3
Caucasian	4.2

Ranked Volvo Trucks Customer Service the Lowest

18-25	2.7
Other	2.5
Transportation	2.4

Volvo Trucks Customer Service Score by Gender

Male customers rated Volvo Trucks's Customer Service score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Volvo Trucks.

Male

3.6/5

Female

3.4/5

Volvo Trucks Customer Service Score by Ethnicity

Volvo Trucks's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Volvo Trucks.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 2.5	Other	2.5

Volvo Trucks Customer Service Score by Age

Volvo Trucks's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Volvo Trucks.

100

Summary	Age	Customer Service Score
18-25 2.7	18-25	2.7
31-35 3.1	31-35	3.1
36-40 4.6	36-40	4.6
41-45 4.5	41-45	4.5
51-55 4.6	51-55	4.6

Volvo Trucks Customer Service Score by Usage

Volvo Trucks's Customer Service score was rated the highest by customers who have used Volvo Trucks's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.3
1 to 2 Years	3.9
2 to 5 Years	3.8
5 to 10 Years	2.9
Over 10 Years	3.9

Volvo Trucks Customer Service Score by Industry

Volvo Trucks's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.2
Automotive and Transportation	4.3
Transportation	2.4

Volvo Trucks Customer Service vs. Competitors

Compared to its competitors, Volvo Trucks's Customer Service score is rated right above GoTek Energy.

COMPANY		Customer Service Score
	Volvo Trucks	3.8/5
	GoTek Energy	N/A

Unlock Volvo Trucks Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Volvo Trucks's Customer Service score is rated right above Tesla, and is preceded by BMW Group.

COMPANY		Customer Service Score
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	BMW Group	3.9/5
	Volvo Trucks	3.8/5
	Tesla	3.8/5
	Audi	3.8/5
	FedEx	3.5/5

Unlock Volvo Trucks Customer Service vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Volvo Trucks Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Volvo Trucks as an Employer

3.8/5

Volvo Trucks has a 3.8/5 stars for its overall company culture rated by their employees

top

25%

CEO of Volvo Trucks

Martin Lundstedt

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Volvo Trucks scored a 40 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Volvo Trucks would recommend the brand to a friend. ENPS measures how likely Volvo Trucks employees would recommend working at Volvo Trucks to a friend.

Net Promoter Score

NPS Score

61%	Promoters
18%	Passive
21%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
25%	Passive
32%	Detractors

Global Ranking Snapshot

Volvo Trucks is ranked #868 in the Global Top 100 Brands. It ranks just behind Whiting-Turner and just ahead of Cloudflare.

RANK			INDUSTRY
866	Formlabs	Maxim Lobovsky	Consumer Goods
867	Whiting-Turner	Timothy Regan	Business and Consumer Services
868	Volvo Trucks	Martin Lundstedt	Automotive and Transportation
869	Cloudflare	Matthew Prince	Tech
870	World Wide Technology	James Kavanaugh	Tech
871	ZS	Chris Wright	Business and Consumer Services
872	Automattic	Matt Mullenweg	Tech