48
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#157
Business and Consumer Services Brands
Brand Page
Whiting-Turner
Marketing or Exec? Claim Your Free Account
Whiting-Turner is ranked #157 in Business and Consumer Services Brands
Whiting-Turner is ranked #157 in Business and Consumer Services Brands
About Whiting-Turner's Brand
The Whiting-Turner Contracting Company provides construction delivery services. Whiting-Turner’s brand is ranked #867 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Whiting-Turner. When compared to other organizations within the Business and Consumer Services industry, Whiting-Turner is ranked #157. Among its major competitors, Whiting-Turner is ranked in 1st place for NPS while Kiewit Corporation is 2nd, and Turner Construction is 3rd.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Whiting-Turner Ranking
- #867 in Global Best Brands
- #157 in Business and Consumer Services
- #1 / 4 of its competitors
Whiting-Turner NPS
Whiting-Turner's Net Promoter Score (NPS) is a 48 with 71% Promoters, 6% Passives, and 23% Detractors. Net Promoter Score tracks whether Whiting-Turner's customers would recommend using the product based on a scale of -100 to 100.
Whiting-Turner Overall NPS
| 71% | Promoters |
|---|---|
| 6% | Passives |
| 23% | Detractors |
Whiting-Turner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 51 | Dec 2023 | 51 |
Jan 2024 53 | Jan 2024 | 53 |
Apr 2024 52 | Apr 2024 | 52 |
May 2024 48 | May 2024 | 48 |
Jun 2024 48 | Jun 2024 | 48 |
Jul 2024 48 | Jul 2024 | 48 |
Aug 2024 46 | Aug 2024 | 46 |
Sep 2024 48 | Sep 2024 | 48 |
Oct 2024 47 | Oct 2024 | 47 |
Jan 2025 45 | Jan 2025 | 45 |
Apr 2025 45 | Apr 2025 | 45 |
Oct 2025 47 | Oct 2025 | 47 |
How Other Brands Compare
Whiting-Turner is ranked first for NPS among its competitors. Kiewit Corporation and Turner Construction come in second and third, with AECOM coming in at #4.
Whiting-Turner |  AECOM |  Kiewit Corporation |  Turner Construction | |
| Global Ranking | #867 | #630 | #783 | #- |
| NPS | 48 | 12 | 40 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Whiting-Turner NPS by Gender
Whiting-Turner's NPS was rated 46 by Male customers on Comparably.
Male
46
Whiting-Turner's NPS was rated 46 by Male customers on Comparably.
73%
Promoters
0%
Passives
27%
Detractors
Female
N/A
Whiting-Turner's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Whiting-Turner NPS by Ethnicity
Whiting-Turner's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 50 | African American/Black | 50 |
Whiting-Turner NPS by Age
Whiting-Turner's NPS was rated 25 points by customers ages 18-25 on Comparably.
Whiting-Turner NPS by Usage
Whiting-Turner's NPS was rated the highest by customers who have used Whiting-Turner's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
Over 10 Years 100 | Over 10 Years | 100 |
Whiting-Turner NPS vs. Competitors
Compared to its competitors, Whiting-Turner's NPS is rated right above Kiewit Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Whiting-Turner | 48 |
| Kiewit Corporation | 40 |
| Turner Construction | 20 |
| AECOM | 12 |
Whiting-Turner Customer Reviews
Out of the 3 Whiting-Turner customer reviews 2 were positive and 1 was constructive. Whiting-Turner customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Whiting-Turner Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Whiting-Turner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Whiting-Turner Customer Loyalty Score by Gender
Whiting-Turner's Customer Loyalty score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Whiting-Turner.
Male
75%
Yes
Female
N/A
Yes
Whiting-Turner Customer Loyalty Score by Ethnicity
Whiting-Turner's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Whiting-Turner.
70
out of 100
Caucasian
78
out of 100
African American/Black
Whiting-Turner Customer Loyalty Score by Age
Whiting-Turner's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Whiting-Turner.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
Whiting-Turner Customer Loyalty Score by Usage
Whiting-Turner's Customer Loyalty score was rated the highest by customers who have used Whiting-Turner's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Whiting-Turner Customer Loyalty Score by Industry
Whiting-Turner's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Whiting-Turner Customer Loyalty vs. Competitors
Compared to its competitors, Whiting-Turner's Customer Loyalty score is rated right above Kiewit Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Whiting-Turner | 81% |
| Kiewit Corporation | 80% |
| Turner Construction | 76% |
| AECOM | 68% |
Unlock Whiting-Turner Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Whiting-Turner's Customer Loyalty score is rated right above Verizon, and is preceded by T-Mobile.
Unlock Whiting-Turner Customer Loyalty vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Whiting-Turner Product Quality
4/5
Whiting-Turner has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Whiting-Turner's overall Product Quality score rated by its users and customers.
Whiting-Turner Product Information
Whiting-Turner’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Whiting-Turner's product the highest.
- Website
- https://whiting-turner.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Whiting-Turner Product Quality
Whiting-Turner's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Whiting-Turner's Product Quality.
Ranked Whiting-Turner Product Quality the Highest
Ranked Whiting-Turner Product Quality the Lowest
Whiting-Turner Product Quality Score by Gender
Whiting-Turner's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Whiting-Turner.
Male
4/5
Female
N/A
Whiting-Turner Product Quality Score by Ethnicity
Whiting-Turner's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Whiting-Turner.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.4 | African American/Black | 4.4 |
Whiting-Turner Product Quality Score by Age
Whiting-Turner's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Whiting-Turner.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Whiting-Turner Product Quality Score by Usage
Whiting-Turner's Product Quality score was rated the highest by customers who have used Whiting-Turner's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Whiting-Turner Product Quality Score by Industry
Whiting-Turner's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Whiting-Turner Product Quality vs. Competitors
Compared to its competitors, Whiting-Turner's Product Quality score is rated right above Kiewit Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Whiting-Turner | 4/5 |
| Kiewit Corporation | 4/5 |
| AECOM | 3.8/5 |
| Turner Construction | 3.6/5 |
Unlock Whiting-Turner Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Whiting-Turner's Product Quality score is rated right above Bloomberg, and is preceded by Visa.
Unlock Whiting-Turner Product Quality vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Whiting-Turner Pricing
Whiting-Turner ROI & Value For Money
4/5
Whiting-Turner has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Whiting-Turner's overall ROI score rated by its users and customers.
Whiting-Turner Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Whiting-Turner ROI
Whiting-Turner's ROI score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Whiting-Turner's ROI score.
Ranked Whiting-Turner ROI the Highest
Ranked Whiting-Turner ROI the Lowest
Whiting-Turner ROI Score by Gender
Whiting-Turner's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Whiting-Turner.
Male
4/5
Female
N/A
Whiting-Turner ROI Score by Ethnicity
Whiting-Turner's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Whiting-Turner.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.4 | African American/Black | 4.4 |
Whiting-Turner ROI Score by Age
Whiting-Turner's ROI score was rated 4.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Whiting-Turner.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
Whiting-Turner ROI Score by Usage
Whiting-Turner's ROI score was rated the highest by customers who have used Whiting-Turner's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Whiting-Turner ROI Score by Industry
Whiting-Turner's ROI score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Whiting-Turner Pricing vs. Competitors
Compared to its competitors, Whiting-Turner's ROI score is rated right above AECOM, and is preceded by Kiewit Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Kiewit Corporation | 4.1/5 |
| Whiting-Turner | 4/5 |
| AECOM | 3.7/5 |
| Turner Construction | 3.5/5 |
Unlock Whiting-Turner ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Whiting-Turner's ROI score is rated right above Visa.
Unlock Whiting-Turner ROI vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Whiting-Turner Customer Satisfaction (CSAT)
Whiting-Turner Customer Satisfaction (CSAT) Score
78 / 100
Whiting-Turner has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
8%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Whiting-Turner Customer Satisfaction
Whiting-Turner's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Whiting-Turner's Customer Satisfaction.
Ranked Whiting-Turner Customer Satisfaction the Highest
Ranked Whiting-Turner Customer Satisfaction the Lowest
Whiting-Turner Customer Satisfaction Score by Gender
Whiting-Turner's Customer Satisfaction score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Whiting-Turner.
78 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 11% |
Whiting-Turner Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Whiting-Turner's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Whiting-Turner.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Whiting-Turner's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Whiting-Turner.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Whiting-Turner Customer Satisfaction Score by Usage
Whiting-Turner's Customer Satisfaction score was rated 100 points by customers who have used Whiting-Turner's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Whiting-Turner Customer Satisfaction vs. Competitors
Compared to its competitors, Whiting-Turner's Customer Satisfaction score is rated right above Kiewit Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Whiting-Turner | 78% |
| Kiewit Corporation | 78% |
| Turner Construction | 76% |
| AECOM | 65% |
Unlock Whiting-Turner Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Whiting-Turner's Customer Satisfaction score is rated right above Bloomberg, and is preceded by Visa.
Unlock Whiting-Turner Customer Satisfaction vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Whiting-Turner Customer Service
4.3/5
Whiting-Turner has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Whiting-Turner's overall Customer Service score rated by its users and customers.
About Whiting-Turner's Customer Service
Address
Baltimore, MD
Website
https://whiting-turner.com
Quick Insights into Whiting-Turner Customer Service
Whiting-Turner's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Whiting-Turner's Customer Service score.
Ranked Whiting-Turner Customer Service the Highest
Ranked Whiting-Turner Customer Service the Lowest
Whiting-Turner Customer Service Score by Gender
Whiting-Turner's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Whiting-Turner.
Male
4.2/5
Female
N/A
Whiting-Turner Customer Service Score by Ethnicity
Whiting-Turner's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Whiting-Turner.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 5 | African American/Black | 5 |
Whiting-Turner Customer Service Score by Age
Whiting-Turner's Customer Service score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Whiting-Turner.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Whiting-Turner Customer Service Score by Usage
Whiting-Turner's Customer Service score was rated the highest by customers who have used Whiting-Turner's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Whiting-Turner Customer Service Score by Industry
Whiting-Turner's Customer Service score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Whiting-Turner Customer Service vs. Competitors
Compared to its competitors, Whiting-Turner's Customer Service score is rated right above Kiewit Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Whiting-Turner | 4.3/5 |
| Kiewit Corporation | 4/5 |
| AECOM | 3.8/5 |
| Turner Construction | 3.6/5 |
Unlock Whiting-Turner Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Whiting-Turner's Customer Service score is rated right above Visa.
Unlock Whiting-Turner Customer Service vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Whiting-Turner Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Whiting-Turner as an Employer
4.6/5
Whiting-Turner has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Whiting-Turner scored a 48 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Whiting-Turner would recommend the brand to a friend. ENPS measures how likely Whiting-Turner employees would recommend working at Whiting-Turner to a friend.
Net Promoter Score
48
NPS Score
| 71% | Promoters |
|---|---|
| 6% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 60% | Promoters |
|---|---|
| 23% | Passive |
| 17% | Detractors |
Global Ranking Snapshot
Whiting-Turner is ranked #867 in the Global Top 100 Brands. It ranks just behind Formlabs and just ahead of Volvo Trucks.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
865 |  | FHI 360 |  | Patrick Fine | Business and Consumer Services |
866 |  | Formlabs |  | Maxim Lobovsky | Consumer Goods |
867 | | Whiting-Turner | | Timothy Regan | Business and Consumer Services |
868 |  | Volvo Trucks |  | Martin Lundstedt | Automotive and Transportation |
869 |  | Cloudflare |  | Matthew Prince | Tech |
870 |  | World Wide Technology |  | James Kavanaugh | Tech |
871 |  | ZS |  | Chris Wright | Business and Consumer Services |
Business and Consumer Services Ranking Snapshot
Whiting-Turner is ranked #157 in the Business and Consumer Services Industry. It ranks just behind FHI 360 and just ahead of ZS .
