20
NPS
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Turner Construction
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About Turner Construction's Brand
Turner construction Among its major competitors, Turner Construction is ranked in 3rd place for NPS while PCL Construction is 1st, and Skanska is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Turner Construction Ranking
- #3 / 4 of its competitors
Turner Construction NPS
Turner Construction's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether Turner Construction's customers would recommend using the product based on a scale of -100 to 100.
Turner Construction Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
Turner Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 12 | Feb 2024 | 12 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 12 | May 2024 | 12 |
Jun 2024 14 | Jun 2024 | 14 |
Jul 2024 16 | Jul 2024 | 16 |
Sep 2024 16 | Sep 2024 | 16 |
Oct 2024 17 | Oct 2024 | 17 |
Jan 2025 19 | Jan 2025 | 19 |
Feb 2025 17 | Feb 2025 | 17 |
Mar 2025 19 | Mar 2025 | 19 |
Nov 2025 21 | Nov 2025 | 21 |
How Other Brands Compare
Turner Construction is ranked third for NPS among its competitors. PCL Construction and Skanska come in first and second, with AECOM coming in at #4.
Turner Construction |  AECOM |  PCL Construction |  Skanska | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 20 | 12 | 38 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turner Construction NPS by Gender
Male customers rated Turner Construction's NPS 40 points higher than Female customers.
Male
20
Turner Construction's NPS was rated 20 by Male customers on Comparably.
45%
Promoters
30%
Passives
25%
Detractors
Female
-20
Turner Construction's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Turner Construction NPS by Ethnicity
Turner Construction's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other 0 | Other | 0 |
Turner Construction NPS by Age
Turner Construction's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Turner Construction NPS by Usage
Turner Construction's NPS was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years 23 | Over 10 Years | 23 |
Turner Construction NPS vs. Competitors
Compared to its competitors, Turner Construction's NPS is rated right above AECOM, and is preceded by Skanska.
| COMPANY | NPS Score | |
|---|---|---|
| PCL Construction | 38 |
| Skanska | 28 |
| Turner Construction | 20 |
| AECOM | 12 |
 | Gilbane Building Company | 12 |
Turner Construction Customer Reviews
Out of the 5 Turner Construction customer reviews 4 were positive and 1 was constructive. Turner Construction customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Turner Construction Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Turner Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Turner Construction Customer Loyalty Score by Gender
Male customers rated Turner Construction's Customer Loyalty score 18% higher than Female customers.
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Male
82%
Yes
Female
64%
Yes
Turner Construction Customer Loyalty Score by Ethnicity
Turner Construction's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Turner Construction.
84
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
70
out of 100
Other
Turner Construction Customer Loyalty Score by Age
Turner Construction's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
Turner Construction Customer Loyalty Score by Usage
Turner Construction's Customer Loyalty score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Turner Construction Customer Loyalty Score by Industry
Turner Construction's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Turner Construction Customer Loyalty vs. Competitors
Compared to its competitors, Turner Construction's Customer Loyalty score is rated right above Gilbane Building Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Turner Construction | 76% |
| Gilbane Building Company | 75% |
| Skanska | 69% |
| PCL Construction | 68% |
| AECOM | 68% |
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Turner Construction Product Quality
3.6/5
Turner Construction has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Turner Construction Product Information
Turner Construction’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Turner Construction's product the highest. Reviewers from the Construction industry rated Turner Construction the lowest at 3.4.
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Quick Insights into Turner Construction Product Quality
Turner Construction's Product Quality score was rated highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Turner Construction Product Quality the Highest
Ranked Turner Construction Product Quality the Lowest
Turner Construction Product Quality Score by Gender
Male customers rated Turner Construction's Product Quality score 0.7 stars higher than Female customers.
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Male
4/5
Female
3.3/5
Turner Construction Product Quality Score by Ethnicity
Turner Construction's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Turner Construction.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.4 | Other | 3.4 |
Turner Construction Product Quality Score by Age
Turner Construction's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3 | 46-50 | 3 |
51-55 3.8 | 51-55 | 3.8 |
56-60 4.3 | 56-60 | 4.3 |
Turner Construction Product Quality Score by Usage
Turner Construction's Product Quality score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turner Construction Product Quality Score by Industry
Turner Construction's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Turner Construction Product Quality vs. Competitors
Compared to its competitors, Turner Construction's Product Quality score is rated right above Gilbane Building Company, and is preceded by Skanska.
| COMPANY | Product Quality Score | |
|---|---|---|
| PCL Construction | 3.9/5 |
| AECOM | 3.8/5 |
| Skanska | 3.6/5 |
| Turner Construction | 3.6/5 |
| Gilbane Building Company | 3.6/5 |
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Turner Construction Pricing
Turner Construction ROI & Value For Money
3.5/5
Turner Construction has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Turner Construction Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Construction industry think that they had the lowest ROI from Turner Construction.
Quick Insights into Turner Construction ROI
Turner Construction's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
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Ranked Turner Construction ROI the Highest
Ranked Turner Construction ROI the Lowest
Turner Construction ROI Score by Gender
Turner Construction's ROI score was rated 3.4 by both Female and Male customers on Comparably.
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Male
3.4/5
Female
3.4/5
Turner Construction ROI Score by Ethnicity
Turner Construction's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.9 | Other | 2.9 |
Turner Construction ROI Score by Age
Turner Construction's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
41-45 3.7 | 41-45 | 3.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.6 | 51-55 | 3.6 |
56-60 4 | 56-60 | 4 |
Turner Construction ROI Score by Usage
Turner Construction's ROI score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turner Construction ROI Score by Industry
Turner Construction's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Turner Construction Pricing vs. Competitors
Compared to its competitors, Turner Construction's ROI score is rated right above Gilbane Building Company, and is preceded by PCL Construction.
| COMPANY | Pricing Score | |
|---|---|---|
| AECOM | 3.7/5 |
| Skanska | 3.7/5 |
| PCL Construction | 3.6/5 |
| Turner Construction | 3.5/5 |
| Gilbane Building Company | 3.2/5 |
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Turner Construction Customer Satisfaction (CSAT)
Turner Construction Customer Satisfaction (CSAT) Score
76 / 100
Turner Construction has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
37%
Satisfied
39%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
1%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Turner Construction Customer Satisfaction
Turner Construction's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Turner Construction Customer Satisfaction the Highest
Ranked Turner Construction Customer Satisfaction the Lowest
Turner Construction Customer Satisfaction Score by Gender
Male customers rated Turner Construction's Customer Satisfaction score 26 points higher than Female customers.
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76 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Turner Construction Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Turner Construction's Customer Satisfaction (CSAT) score was rated 91% according to Caucasian users and customers.
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91 / 100
Very Satisfied
36%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to Asian or Pacific Islander
Turner Construction's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Turner Construction's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
Turner Construction Customer Satisfaction Score by Age
Turner Construction's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 67% |
Turner Construction Customer Satisfaction Score by Usage
Turner Construction's Customer Satisfaction score was rated the highest by customers who have used Turner Construction's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turner Construction Customer Satisfaction Score by Industry
Turner Construction's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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}Turner Construction Customer Satisfaction vs. Competitors
Compared to its competitors, Turner Construction's Customer Satisfaction score is rated right above PCL Construction.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Turner Construction | 76% |
| PCL Construction | 75% |
| Skanska | 71% |
| AECOM | 65% |
| Gilbane Building Company | 55% |
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Turner Construction Customer Service
3.6/5
Turner Construction has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Turner Construction's Customer Service
Address
York, NY
Website
http://www.turnerconstruction.com
Phone Number
(512) 520-2700
Quick Insights into Turner Construction Customer Service
Turner Construction's Customer Service score was rated highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and rated lowest by customers ages 46-50.
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Ranked Turner Construction Customer Service the Highest
Ranked Turner Construction Customer Service the Lowest
Turner Construction Customer Service Score by Gender
Male customers rated Turner Construction's Customer Service score 0.8 stars higher than Female customers.
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Male
3.8/5
Female
3/5
Turner Construction Customer Service Score by Ethnicity
Turner Construction's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 3.1 | Other | 3.1 |
Turner Construction Customer Service Score by Age
Turner Construction's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.3 | 46-50 | 2.3 |
51-55 3.5 | 51-55 | 3.5 |
56-60 4 | 56-60 | 4 |
Turner Construction Customer Service Score by Usage
Turner Construction's Customer Service score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Turner Construction Customer Service Score by Industry
Turner Construction's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Turner Construction Customer Service vs. Competitors
Compared to its competitors, Turner Construction's Customer Service score is rated right above Gilbane Building Company, and is preceded by Skanska.
| COMPANY | Customer Service Score | |
|---|---|---|
| AECOM | 3.8/5 |
| PCL Construction | 3.7/5 |
| Skanska | 3.6/5 |
| Turner Construction | 3.6/5 |
| Gilbane Building Company | 3/5 |
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Turner Construction as an Employer
4.6/5
Turner Construction has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Turner Construction scored a 20 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Turner Construction would recommend the brand to a friend. ENPS measures how likely Turner Construction employees would recommend working at Turner Construction to a friend.
Net Promoter Score
20
NPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
