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About Turner Construction's Brand

Turner construction Among its major competitors, Turner Construction is ranked in 3rd place for NPS while PCL Construction is 1st, and Skanska is 2nd.

Brand at a Glance

74%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service

Turner Construction Ranking

Turner Construction NPS

Turner Construction's Net Promoter Score (NPS) is a 23 with 52% Promoters, 19% Passives, and 29% Detractors. Net Promoter Score tracks whether Turner Construction's customers would recommend using the product based on a scale of -100 to 100.

Turner Construction Overall NPS

23
NPS
52%Promoters
19%Passives
29%Detractors
Turner Construction Overall NPS

Turner Construction NPS Trend

-100
-50
0
50
100
Feb 2021
50
Feb 202150
Apr 2021
44
Apr 202144
Jun 2021
16
Jun 202116
Jul 2021
22
Jul 202122
Aug 2021
28
Aug 202128
Sep 2021
21
Sep 202121
Oct 2021
25
Oct 202125
Nov 2021
26
Nov 202126
Feb 2022
29
Feb 202229
Mar 2022
26
Mar 202226
Apr 2022
27
Apr 202227
May 2022
22
May 202222

How Other Brands Compare

Turner Construction is ranked third for NPS among its competitors. PCL Construction and Skanska come in first and second, with AECOM coming in at #4.

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Turner Construction's Logo
Turner Construction
AECOM's Logo
AECOM
PCL Construction's Logo
PCL Construction
Skanska's Logo
Skanska
Global Ranking#-#630#-#-
NPS23104433
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies-$9.51B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Turner Construction NPS by Gender

Male customers rated Turner Construction's NPS 56 points higher than Female customers.

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Male

22

Turner Construction's NPS was rated 22 by Male customers on Comparably.

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33%
Promoters
56%
Passives
11%
Detractors

Female

-34

Turner Construction's NPS was rated -34 by Female customers on Comparably.

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33%
Promoters
0%
Passives
67%
Detractors

Turner Construction NPS by Ethnicity

Turner Construction's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

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-100
-50
0
50
100
Caucasian
50
Caucasian50
Other
0
Other0

Turner Construction NPS by Age

Turner Construction's NPS was rated 67 points by customers ages 41-45 on Comparably.

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0
20
40
60
80
100
Promoters
67%
Passives
33%
Detractors
0%
41-4567%33%0%

Turner Construction NPS by Usage

Turner Construction's NPS was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
2 to 5 Years
49
2 to 5 Years49
Over 10 Years
0
Over 10 Years0

Turner Construction NPS vs. Competitors

Compared to its competitors, Turner Construction's NPS is rated right above Gilbane Building Company, and is preceded by Skanska.

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Turner Construction's Logo
VS
PCL Construction's Logo
Skanska's Logo
Gilbane Building Company's Logo
AECOM's Logo

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Turner Construction Customer Reviews

What can this brand most improve?
Every project should be valued equally regardless of size
Review from Buffalo, NY / Female / Other / 36-40

Turner Construction Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Turner Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
Turner Construction Customer Loyalty

Turner Construction Customer Loyalty Score by Gender

Male customers rated Turner Construction's Customer Loyalty score 40% higher than Female customers.

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Male
80%
Yes
Female
40%
Yes

Turner Construction Customer Loyalty Score by Ethnicity

Turner Construction's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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78
out of 100
Caucasian
55
out of 100
Other

Turner Construction Customer Loyalty Score by Age

Turner Construction's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.

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0
20%
40%
60%
80%
100%
41-45
100%
41-45100%

Turner Construction Customer Loyalty Score by Usage

Turner Construction's Customer Loyalty score was rated the highest by customers who have used Turner Construction's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years
85%
Over 10 Years
100%

Turner Construction Customer Loyalty Score by Industry

Turner Construction's Customer Loyalty score was rated 82% by Construction industry customers.

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Construction
82%

Turner Construction Customer Loyalty vs. Competitors

Compared to its competitors, Turner Construction's Customer Loyalty score is rated right above AECOM, and is preceded by Gilbane Building Company.

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Turner Construction's Logo
VS
Skanska's Logo
Gilbane Building Company's Logo
AECOM's Logo
PCL Construction's Logo

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Turner Construction Product Quality

3.3/5

Turner Construction has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Turner Construction Product Information

Turner Construction’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Turner Construction's product the highest.

Website
http://www.turnerconstruction.com
Company Size
5,001-10,000 Employees

Industry

Real Estate
Tech

Quick Insights into Turner Construction Product Quality

Turner Construction's Product Quality score was rated highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and rated lowest by Female customers.

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Ranked Turner Construction Product Quality the Highest

2 to 5 Years
4.6
41-45
4.6
Caucasian
4.5

Ranked Turner Construction Product Quality the Lowest

Over 10 Years
3.8
Other
2.9
Female
2.5

Turner Construction Product Quality Score by Gender

Male customers rated Turner Construction's Product Quality score 1.6 stars higher than Female customers.

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Male

4.1/5

Female

2.5/5

Turner Construction Product Quality Score by Ethnicity

Turner Construction's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
Other
2.9
Other2.9

Turner Construction Product Quality Score by Age

Turner Construction's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.

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0
1
2
3
4
5
41-45
4.6
41-454.6

Turner Construction Product Quality Score by Usage

Turner Construction's Product Quality score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years
4.6
Over 10 Years
3.8

Turner Construction Product Quality Score by Industry

Turner Construction's Product Quality score was rated 3.9 stars by Construction industry customers.

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Construction
3.9

Turner Construction Product Quality vs. Competitors

Compared to its competitors, Turner Construction's Product Quality score is rated right below AECOM.

COMPANYProduct Quality Score
Skanska3.9/5
PCL Construction3.9/5
Gilbane Building Company3.9/5
AECOM3.9/5
Turner Construction3.3/5

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Turner Construction's Logo
VS
Skanska's Logo
PCL Construction's Logo
Gilbane Building Company's Logo
AECOM's Logo

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Turner Construction Pricing

Turner Construction ROI & Value For Money

3.4/5

Turner Construction has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Turner Construction Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.

Quick Insights into Turner Construction ROI

Turner Construction's ROI score was rated highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and rated lowest by Other customers.

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Ranked Turner Construction ROI the Highest

2 to 5 Years
4.2
41-45
4.1
Caucasian
3.7

Ranked Turner Construction ROI the Lowest

Female
3.3
Over 10 Years
3.3
Other
3.2

Turner Construction ROI Score by Gender

Male customers rated Turner Construction's ROI score 0.3 stars higher than Female customers.

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Male

3.6/5

Female

3.3/5

Turner Construction ROI Score by Ethnicity

Turner Construction's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Other
3.2
Other3.2

Turner Construction ROI Score by Age

Turner Construction's ROI score was rated 4.1 stars by customers ages 41-45 on Comparably.

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0
1
2
3
4
5
41-45
4.1
41-454.1

Turner Construction ROI Score by Usage

Turner Construction's ROI score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years
4.2
Over 10 Years
3.3

Turner Construction ROI Score by Industry

Turner Construction's ROI score was rated 3.2 stars by Construction industry customers.

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Construction
3.2

Turner Construction Pricing vs. Competitors

Compared to its competitors, Turner Construction's ROI score is rated right above Gilbane Building Company, and is preceded by PCL Construction.

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Turner Construction's Logo
VS
AECOM's Logo
Skanska's Logo
PCL Construction's Logo
Gilbane Building Company's Logo

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Turner Construction Customer Service

3.6/5

Turner Construction has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Turner Construction's Customer Service

Address

York, NY


Website

http://www.turnerconstruction.com


Phone Number

(512) 520-2700

Quick Insights into Turner Construction Customer Service

Turner Construction's Customer Service score was rated highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and rated lowest by Female customers.

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Ranked Turner Construction Customer Service the Highest

2 to 5 Years
4.6
41-45
4.3
Caucasian
4

Ranked Turner Construction Customer Service the Lowest

Over 10 Years
3.1
Other
2.9
Female
2.5

Turner Construction Customer Service Score by Gender

Male customers rated Turner Construction's Customer Service score 1.4 stars higher than Female customers.

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Male

3.9/5

Female

2.5/5

Turner Construction Customer Service Score by Ethnicity

Turner Construction's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Turner Construction.
0
1
2
3
4
5
Caucasian
4
Caucasian4
Other
2.9
Other2.9

Turner Construction Customer Service Score by Age

Turner Construction's Customer Service score was rated 4.3 stars by customers ages 41-45 on Comparably.

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0
1
2
3
4
5
41-45
4.3
41-454.3

Turner Construction Customer Service Score by Usage

Turner Construction's Customer Service score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years
4.6
Over 10 Years
3.1

Turner Construction Customer Service Score by Industry

Turner Construction's Customer Service score was rated 3.5 stars by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Construction
3.5

Turner Construction Customer Service vs. Competitors

Compared to its competitors, Turner Construction's Customer Service score is rated right above Gilbane Building Company, and is preceded by PCL Construction.

COMPANYCustomer Service Score
AECOM3.9/5
Skanska3.7/5
PCL Construction3.6/5
Turner Construction3.6/5
Gilbane Building Company3/5

Unlock Turner Construction Customer Service vs. Competitors Data

Turner Construction's Logo
VS
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Skanska's Logo
PCL Construction's Logo
Gilbane Building Company's Logo

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Turner Construction as an Employer

4.7/5

Turner Construction has a 4.7/5 stars for its overall company culture rated by their employees

  Turner Construction CEO
top
5%
CEO of Turner Construction

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Turner Construction scored a 23 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Turner Construction would recommend the brand to a friend. ENPS measures how likely Turner Construction employees would recommend working at Turner Construction to a friend.

Net Promoter Score

23
NPS Score
52%Promoters
19%Passive
29%Detractors

Employee Net Promoter Score

40
eNPS Score
58%Promoters
24%Passive
18%Detractors

Global Ranking Snapshot

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