23
NPS
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Turner Construction
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About Turner Construction's Brand
Turner construction Among its major competitors, Turner Construction is ranked in 3rd place for NPS while PCL Construction is 1st, and Skanska is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Turner Construction Ranking
- #3 / 4 of its competitors
Turner Construction NPS
Turner Construction's Net Promoter Score (NPS) is a 23 with 52% Promoters, 19% Passives, and 29% Detractors. Net Promoter Score tracks whether Turner Construction's customers would recommend using the product based on a scale of -100 to 100.
Turner Construction Overall NPS
| 52% | Promoters |
|---|---|
| 19% | Passives |
| 29% | Detractors |
Turner Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 50 | Feb 2021 | 50 |
Apr 2021 44 | Apr 2021 | 44 |
Jun 2021 16 | Jun 2021 | 16 |
Jul 2021 22 | Jul 2021 | 22 |
Aug 2021 28 | Aug 2021 | 28 |
Sep 2021 21 | Sep 2021 | 21 |
Oct 2021 25 | Oct 2021 | 25 |
Nov 2021 26 | Nov 2021 | 26 |
Feb 2022 29 | Feb 2022 | 29 |
Mar 2022 26 | Mar 2022 | 26 |
Apr 2022 27 | Apr 2022 | 27 |
May 2022 22 | May 2022 | 22 |
How Other Brands Compare
Turner Construction is ranked third for NPS among its competitors. PCL Construction and Skanska come in first and second, with AECOM coming in at #4.
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Turner Construction |  AECOM |  PCL Construction |  Skanska | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 23 | 10 | 44 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turner Construction NPS by Gender
Male customers rated Turner Construction's NPS 56 points higher than Female customers.
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Male
22
Turner Construction's NPS was rated 22 by Male customers on Comparably.
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33%
Promoters
56%
Passives
11%
Detractors
Female
-34
Turner Construction's NPS was rated -34 by Female customers on Comparably.
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33%
Promoters
0%
Passives
67%
Detractors
Turner Construction NPS by Ethnicity
Turner Construction's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Other 0 | Other | 0 |
Turner Construction NPS by Age
Turner Construction's NPS was rated 67 points by customers ages 41-45 on Comparably.
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Turner Construction NPS by Usage
Turner Construction's NPS was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 49 | 2 to 5 Years | 49 |
Over 10 Years 0 | Over 10 Years | 0 |
Turner Construction NPS vs. Competitors
Compared to its competitors, Turner Construction's NPS is rated right above Gilbane Building Company, and is preceded by Skanska.
| COMPANY | NPS Score | |
|---|---|---|
| PCL Construction | 44 |
| Skanska | 33 |
| Turner Construction | 23 |
 | Gilbane Building Company | 13 |
| AECOM | 10 |
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Turner Construction Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Turner Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Turner Construction Customer Loyalty Score by Gender
Male customers rated Turner Construction's Customer Loyalty score 40% higher than Female customers.
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Male
80%
Yes
Female
40%
Yes
Turner Construction Customer Loyalty Score by Ethnicity
Turner Construction's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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78
out of 100
Caucasian
55
out of 100
Other
Turner Construction Customer Loyalty Score by Age
Turner Construction's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Turner Construction Customer Loyalty Score by Usage
Turner Construction's Customer Loyalty score was rated the highest by customers who have used Turner Construction's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Turner Construction Customer Loyalty Score by Industry
Turner Construction's Customer Loyalty score was rated 82% by Construction industry customers.
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Turner Construction Customer Loyalty vs. Competitors
Compared to its competitors, Turner Construction's Customer Loyalty score is rated right above AECOM, and is preceded by Gilbane Building Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Skanska | 76% |
| Gilbane Building Company | 76% |
| Turner Construction | 74% |
| AECOM | 65% |
| PCL Construction | 52% |
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Turner Construction Product Quality
3.3/5
Turner Construction has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Turner Construction Product Information
Turner Construction’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Turner Construction's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Quick Insights into Turner Construction Product Quality
Turner Construction's Product Quality score was rated highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Turner Construction Product Quality the Highest
Ranked Turner Construction Product Quality the Lowest
Turner Construction Product Quality Score by Gender
Male customers rated Turner Construction's Product Quality score 1.6 stars higher than Female customers.
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Male
4.1/5
Female
2.5/5
Turner Construction Product Quality Score by Ethnicity
Turner Construction's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Other 2.9 | Other | 2.9 |
Turner Construction Product Quality Score by Age
Turner Construction's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.
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0
1
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| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
Turner Construction Product Quality Score by Usage
Turner Construction's Product Quality score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Turner Construction Product Quality Score by Industry
Turner Construction's Product Quality score was rated 3.9 stars by Construction industry customers.
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Turner Construction Product Quality vs. Competitors
Compared to its competitors, Turner Construction's Product Quality score is rated right below AECOM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Skanska | 3.9/5 |
| PCL Construction | 3.9/5 |
| Gilbane Building Company | 3.9/5 |
| AECOM | 3.9/5 |
| Turner Construction | 3.3/5 |
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Turner Construction Pricing
Turner Construction ROI & Value For Money
3.4/5
Turner Construction has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Turner Construction Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Turner Construction ROI
Turner Construction's ROI score was rated highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Turner Construction ROI the Highest
Ranked Turner Construction ROI the Lowest
Turner Construction ROI Score by Gender
Male customers rated Turner Construction's ROI score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Turner Construction ROI Score by Ethnicity
Turner Construction's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 3.2 | Other | 3.2 |
Turner Construction ROI Score by Age
Turner Construction's ROI score was rated 4.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
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| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Turner Construction ROI Score by Usage
Turner Construction's ROI score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Turner Construction ROI Score by Industry
Turner Construction's ROI score was rated 3.2 stars by Construction industry customers.
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Turner Construction Pricing vs. Competitors
Compared to its competitors, Turner Construction's ROI score is rated right above Gilbane Building Company, and is preceded by PCL Construction.
| COMPANY | Pricing Score | |
|---|---|---|
| AECOM | 3.7/5 |
| Skanska | 3.7/5 |
| PCL Construction | 3.6/5 |
| Turner Construction | 3.4/5 |
| Gilbane Building Company | 3.1/5 |
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Turner Construction Customer Service
3.6/5
Turner Construction has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Turner Construction's Customer Service
Address
York, NY
Website
http://www.turnerconstruction.com
Phone Number
(512) 520-2700
Quick Insights into Turner Construction Customer Service
Turner Construction's Customer Service score was rated highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Turner Construction Customer Service the Highest
Ranked Turner Construction Customer Service the Lowest
Turner Construction Customer Service Score by Gender
Male customers rated Turner Construction's Customer Service score 1.4 stars higher than Female customers.
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Male
3.9/5
Female
2.5/5
Turner Construction Customer Service Score by Ethnicity
Turner Construction's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 2.9 | Other | 2.9 |
Turner Construction Customer Service Score by Age
Turner Construction's Customer Service score was rated 4.3 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Turner Construction Customer Service Score by Usage
Turner Construction's Customer Service score was rated the highest by customers who have used Turner Construction's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Turner Construction Customer Service Score by Industry
Turner Construction's Customer Service score was rated 3.5 stars by Construction industry customers.
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Turner Construction Customer Service vs. Competitors
Compared to its competitors, Turner Construction's Customer Service score is rated right above Gilbane Building Company, and is preceded by PCL Construction.
| COMPANY | Customer Service Score | |
|---|---|---|
| AECOM | 3.9/5 |
| Skanska | 3.7/5 |
| PCL Construction | 3.6/5 |
| Turner Construction | 3.6/5 |
| Gilbane Building Company | 3/5 |
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Turner Construction as an Employer
4.7/5
Turner Construction has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Turner Construction scored a 23 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Turner Construction would recommend the brand to a friend. ENPS measures how likely Turner Construction employees would recommend working at Turner Construction to a friend.
Net Promoter Score
23
NPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 58% | Promoters |
|---|---|
| 24% | Passive |
| 18% | Detractors |
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