12
NPS
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Gilbane Building Company
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About Gilbane Building Company's Brand
Gilbane Building Company is a construction, facility management, and real estate development firm. Among its major competitors, Gilbane Building Company is ranked in 5th place for NPS while DPR Construction is 1st, and Turner Construction is 2nd.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Gilbane Building Company Ranking
- #4 / 4 of its competitors
Gilbane Building Company NPS
Gilbane Building Company's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Gilbane Building Company's customers would recommend using the product based on a scale of -100 to 100.
Gilbane Building Company Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Gilbane Building Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 20 | Jul 2022 | 20 |
Sep 2022 27 | Sep 2022 | 27 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2023 38 | Mar 2023 | 38 |
Oct 2023 39 | Oct 2023 | 39 |
Dec 2023 30 | Dec 2023 | 30 |
Mar 2024 25 | Mar 2024 | 25 |
Aug 2024 14 | Aug 2024 | 14 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 7 | Feb 2025 | 7 |
Mar 2025 12 | Mar 2025 | 12 |
How Other Brands Compare
Gilbane Building Company is ranked #4 for NPS among its competitors. DPR Construction and Turner Construction come in first and second, with Tutor Perini Corporation coming in at third.
Gilbane Building Company |  DPR Construction |  Tutor Perini Corporation |  Turner Construction | |
| Global Ranking | #- | #738 | #- | #- |
| NPS | 12 | 44 | 20 | 20 |
| Valuation Updated every 24 hours for public companies | - | - | $361.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gilbane Building Company NPS vs. Competitors
Compared to its competitors, Gilbane Building Company's NPS is rated right above JE Dunn Construction, and is preceded by Mortenson.
| COMPANY | NPS Score | |
|---|---|---|
| DPR Construction | 44 |
| Turner Construction | 20 |
| Tutor Perini Corporation | 20 |
 | Mortenson | 15 |
| Gilbane Building Company | 12 |
 | JE Dunn Construction | -19 |
Gilbane Building Company Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Gilbane Building Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gilbane Building Company Customer Loyalty vs. Competitors
Compared to its competitors, Gilbane Building Company's Customer Loyalty score is rated right above JE Dunn Construction, and is preceded by Turner Construction.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tutor Perini Corporation | 100% |
| DPR Construction | 86% |
| Mortenson | 81% |
| Turner Construction | 76% |
| Gilbane Building Company | 75% |
| JE Dunn Construction | 64% |
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Gilbane Building Company Product Quality
3.6/5
Gilbane Building Company has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Gilbane Building Company Product Information
Gilbane Building Company’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.gilbaneco.com
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Gilbane Building Company Product Quality vs. Competitors
Compared to its competitors, Gilbane Building Company's Product Quality score is rated right above Mortenson, and is preceded by Turner Construction.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tutor Perini Corporation | 4.5/5 |
| DPR Construction | 3.9/5 |
| Turner Construction | 3.6/5 |
| Gilbane Building Company | 3.6/5 |
| Mortenson | 3.4/5 |
| JE Dunn Construction | 3.4/5 |
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Gilbane Building Company Pricing
Gilbane Building Company ROI & Value For Money
3.2/5
Gilbane Building Company has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Gilbane Building Company Pricing vs. Competitors
Compared to its competitors, Gilbane Building Company's ROI score is rated right below JE Dunn Construction.
| COMPANY | Pricing Score | |
|---|---|---|
| Tutor Perini Corporation | 4.7/5 |
| DPR Construction | 4.1/5 |
| Mortenson | 3.6/5 |
| Turner Construction | 3.5/5 |
| JE Dunn Construction | 3.3/5 |
| Gilbane Building Company | 3.2/5 |
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Gilbane Building Company Customer Satisfaction (CSAT)
Gilbane Building Company Customer Satisfaction (CSAT) Score
55 / 100
Gilbane Building Company has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gilbane Building Company Customer Satisfaction vs. Competitors
Compared to its competitors, Gilbane Building Company's Customer Satisfaction score is rated right above JE Dunn Construction, and is preceded by Mortenson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DPR Construction | 78% |
| Turner Construction | 76% |
| Mortenson | 67% |
| Gilbane Building Company | 55% |
| JE Dunn Construction | 50% |
| Tutor Perini Corporation | 0% |
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Gilbane Building Company Customer Service
3/5
Gilbane Building Company has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Gilbane Building Company's Customer Service
Address
7 Jackson Walkway, Providence, RI 02903
Website
https://www.gilbaneco.com
Gilbane Building Company's Social Links
Gilbane Building Company Customer Service vs. Competitors
Compared to its competitors, Gilbane Building Company's Customer Service score is rated right below Turner Construction.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tutor Perini Corporation | 5/5 |
| DPR Construction | 3.9/5 |
| JE Dunn Construction | 3.8/5 |
| Mortenson | 3.7/5 |
| Turner Construction | 3.6/5 |
| Gilbane Building Company | 3/5 |
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Gilbane Building Company as an Employer
4.6/5
Gilbane Building Company has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gilbane Building Company scored a 12 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Gilbane Building Company would recommend the brand to a friend. ENPS measures how likely Gilbane Building Company employees would recommend working at Gilbane Building Company to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 67% | Promoters |
|---|---|
| 16% | Passive |
| 17% | Detractors |
