-19
NPS
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JE Dunn Construction
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About JE Dunn Construction's Brand
"JE Dunn provides general building contracting services for corporate interiors, small office projects, retail improvement and historic rehabilitation." Among its major competitors, JE Dunn Construction is ranked in 9th place for NPS while Kiewit Corporation is 1st, and Hensel Phelps Construction is 2nd.
Brand at a Glance
64%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.8/5
Customer Service
JE Dunn Construction Ranking
- #4 / 4 of its competitors
JE Dunn Construction NPS
JE Dunn Construction's Net Promoter Score (NPS) is a -19 with 33% Promoters, 15% Passives, and 52% Detractors. Net Promoter Score tracks whether JE Dunn Construction's customers would recommend using the product based on a scale of -100 to 100.
JE Dunn Construction Overall NPS
| 33% | Promoters |
|---|---|
| 15% | Passives |
| 52% | Detractors |
JE Dunn Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -15 | May 2022 | -15 |
Sep 2022 -33 | Sep 2022 | -33 |
Jan 2023 -40 | Jan 2023 | -40 |
Apr 2023 -33 | Apr 2023 | -33 |
Jun 2023 -38 | Jun 2023 | -38 |
Jul 2023 -36 | Jul 2023 | -36 |
Aug 2023 -27 | Aug 2023 | -27 |
Sep 2023 -19 | Sep 2023 | -19 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -17 | Mar 2024 | -17 |
Jul 2024 -12 | Jul 2024 | -12 |
Jan 2025 -19 | Jan 2025 | -19 |
How Other Brands Compare
JE Dunn Construction is ranked #4 for NPS among its competitors. Kiewit Corporation and Hensel Phelps Construction come in first and second, with M. A. Mortenson coming in at third.
JE Dunn Construction |  Kiewit Corporation |  Hensel Phelps Construction |  M. A. Mortenson | |
| Global Ranking | #- | #783 | #- | #- |
| NPS | -19 | 40 | 34 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JE Dunn Construction NPS by Gender
JE Dunn Construction's NPS was rated 50 by Male customers on Comparably.
Male
50
JE Dunn Construction's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
JE Dunn Construction's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
JE Dunn Construction NPS by Ethnicity
JE Dunn Construction's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
JE Dunn Construction NPS vs. Competitors
Compared to its competitors, JE Dunn Construction's NPS is rated right below Gilbane Building Company.
JE Dunn Construction Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of JE Dunn Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JE Dunn Construction Customer Loyalty Score by Gender
JE Dunn Construction's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
JE Dunn Construction Customer Loyalty Score by Ethnicity
JE Dunn Construction's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JE Dunn Construction.
70
out of 100
Caucasian
JE Dunn Construction Customer Loyalty vs. Competitors
Compared to its competitors, JE Dunn Construction's Customer Loyalty score is rated right above The Walsh Group, and is preceded by M. A. Mortenson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Mortenson | 81% |
| Kiewit Corporation | 80% |
 | Pepper Construction | 79% |
| Hensel Phelps Construction | 78% |
 | Balfour Beatty Construction | 78% |
 | Gilbane Building Company | 75% |
| M. A. Mortenson | 73% |
| JE Dunn Construction | 64% |
 | The Walsh Group | 59% |
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JE Dunn Construction Product Quality
3.4/5
JE Dunn Construction has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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JE Dunn Construction Product Information
JE Dunn Construction’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.jedunn.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Quick Insights into JE Dunn Construction Product Quality
JE Dunn Construction's Product Quality score was rated highest by Male customers.
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Ranked JE Dunn Construction Product Quality the Highest
JE Dunn Construction Product Quality Score by Gender
JE Dunn Construction's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
JE Dunn Construction Product Quality Score by Ethnicity
JE Dunn Construction's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JE Dunn Construction.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
JE Dunn Construction Product Quality vs. Competitors
Compared to its competitors, JE Dunn Construction's Product Quality score is rated right above Hensel Phelps Construction, and is preceded by Mortenson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kiewit Corporation | 4/5 |
| Balfour Beatty Construction | 4/5 |
| Gilbane Building Company | 3.6/5 |
| M. A. Mortenson | 3.5/5 |
| The Walsh Group | 3.5/5 |
| Mortenson | 3.4/5 |
| JE Dunn Construction | 3.4/5 |
| Hensel Phelps Construction | 3.3/5 |
| Pepper Construction | 3.2/5 |
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JE Dunn Construction Pricing
JE Dunn Construction ROI & Value For Money
3.3/5
JE Dunn Construction has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into JE Dunn Construction ROI
JE Dunn Construction's ROI score was rated highest by Male customers.
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Ranked JE Dunn Construction ROI the Highest
JE Dunn Construction ROI Score by Gender
JE Dunn Construction's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
JE Dunn Construction ROI Score by Ethnicity
JE Dunn Construction's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JE Dunn Construction.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
JE Dunn Construction Pricing vs. Competitors
Compared to its competitors, JE Dunn Construction's ROI score is rated right above Gilbane Building Company, and is preceded by The Walsh Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Kiewit Corporation | 4.1/5 |
| Hensel Phelps Construction | 3.6/5 |
| Balfour Beatty Construction | 3.6/5 |
| Mortenson | 3.6/5 |
| M. A. Mortenson | 3.5/5 |
| The Walsh Group | 3.3/5 |
| JE Dunn Construction | 3.3/5 |
| Gilbane Building Company | 3.2/5 |
| Pepper Construction | 2.9/5 |
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JE Dunn Construction Customer Satisfaction (CSAT)
JE Dunn Construction Customer Satisfaction (CSAT) Score
50 / 100
JE Dunn Construction has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JE Dunn Construction Customer Satisfaction
JE Dunn Construction's Customer Satisfaction score was rated highest by Male customers.
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Ranked JE Dunn Construction Customer Satisfaction the Highest
JE Dunn Construction Customer Satisfaction Score by Gender
JE Dunn Construction's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JE Dunn Construction.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
JE Dunn Construction Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JE Dunn Construction's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JE Dunn Construction.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
JE Dunn Construction Customer Satisfaction vs. Competitors
Compared to its competitors, JE Dunn Construction's Customer Satisfaction score is rated right above M. A. Mortenson, and is preceded by Gilbane Building Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Balfour Beatty Construction | 88% |
| Kiewit Corporation | 78% |
| Hensel Phelps Construction | 76% |
| The Walsh Group | 72% |
| Mortenson | 67% |
| Pepper Construction | 60% |
| Gilbane Building Company | 55% |
| JE Dunn Construction | 50% |
| M. A. Mortenson | 0% |
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JE Dunn Construction Customer Service
3.8/5
JE Dunn Construction has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About JE Dunn Construction's Customer Service
Address
Kansas City, MO
Website
www.jedunn.com
Quick Insights into JE Dunn Construction Customer Service
JE Dunn Construction's Customer Service score was rated highest by Male customers.
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Ranked JE Dunn Construction Customer Service the Highest
JE Dunn Construction Customer Service Score by Gender
JE Dunn Construction's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
JE Dunn Construction Customer Service Score by Ethnicity
JE Dunn Construction's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JE Dunn Construction.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
JE Dunn Construction Customer Service vs. Competitors
Compared to its competitors, JE Dunn Construction's Customer Service score is rated right above Mortenson, and is preceded by Balfour Beatty Construction.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kiewit Corporation | 4/5 |
| Balfour Beatty Construction | 4/5 |
| JE Dunn Construction | 3.8/5 |
| Mortenson | 3.7/5 |
| Hensel Phelps Construction | 3.7/5 |
| M. A. Mortenson | 3.4/5 |
| Pepper Construction | 3/5 |
| Gilbane Building Company | 3/5 |
| The Walsh Group | 2.9/5 |
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JE Dunn Construction as an Employer
4.6/5
JE Dunn Construction has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
JE Dunn Construction scored a -19 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of JE Dunn Construction would recommend the brand to a friend. ENPS measures how likely JE Dunn Construction employees would recommend working at JE Dunn Construction to a friend.
Net Promoter Score
-19
NPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
