20
NPS
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The Walsh Group
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About The Walsh Group's Brand
The Walsh Group is a leading construction services provider across the building, transportation and water markets.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
The Walsh Group NPS
The Walsh Group's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether The Walsh Group's customers would recommend using the product based on a scale of -100 to 100.
The Walsh Group Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
The Walsh Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 34 | Jul 2023 | 34 |
Aug 2023 27 | Aug 2023 | 27 |
Sep 2023 25 | Sep 2023 | 25 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 33 | Feb 2024 | 33 |
Apr 2024 36 | Apr 2024 | 36 |
Jun 2024 30 | Jun 2024 | 30 |
Jul 2024 33 | Jul 2024 | 33 |
Sep 2024 29 | Sep 2024 | 29 |
Oct 2024 28 | Oct 2024 | 28 |
Apr 2025 23 | Apr 2025 | 23 |
Sep 2025 19 | Sep 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Walsh Group NPS by Gender
Male customers rated The Walsh Group's NPS 117 points higher than Female customers.
Male
57
The Walsh Group's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
-60
The Walsh Group's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
The Walsh Group NPS by Ethnicity
The Walsh Group's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black -50 | African American/Black | -50 |
The Walsh Group NPS by Age
The Walsh Group's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
The Walsh Group NPS by Usage
The Walsh Group's NPS was rated the highest by customers who have used The Walsh Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
The Walsh Group Customer Reviews
Out of the 3 The Walsh Group customer reviews 2 were positive and 1 was constructive. The Walsh Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Walsh Group Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of The Walsh Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Walsh Group Customer Loyalty Score by Gender
Male customers rated The Walsh Group's Customer Loyalty score 46% higher than Female customers.
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Male
74%
Yes
Female
28%
Yes
The Walsh Group Customer Loyalty Score by Ethnicity
The Walsh Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Walsh Group.
70
out of 100
Caucasian
33
out of 100
African American/Black
The Walsh Group Customer Loyalty Score by Age
The Walsh Group's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Walsh Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
36-40 78% | 36-40 | 78% |
The Walsh Group Customer Loyalty Score by Usage
The Walsh Group's Customer Loyalty score was rated the highest by customers who have used The Walsh Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Walsh Group Customer Loyalty Score by Industry
The Walsh Group's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The Walsh Group Product Quality
3.5/5
The Walsh Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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The Walsh Group Product Information
The Walsh Group’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated The Walsh Group's product the highest. Reviewers from the Construction industry rated The Walsh Group the lowest at 2.5.
- Website
- http://www.walshgroup.com/
- Company Size
- 5,001-10,000 Employees
Industry
Construction
Quick Insights into The Walsh Group Product Quality
The Walsh Group's Product Quality score was rated highest by customers who have used The Walsh Group's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked The Walsh Group Product Quality the Highest
Ranked The Walsh Group Product Quality the Lowest
The Walsh Group Product Quality Score by Gender
Male customers rated The Walsh Group's Product Quality score 2.2 stars higher than Female customers.
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Male
4.2/5
Female
2/5
The Walsh Group Product Quality Score by Ethnicity
The Walsh Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Walsh Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 2.4 | African American/Black | 2.4 |
The Walsh Group Product Quality Score by Age
The Walsh Group's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Walsh Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 3.4 | 36-40 | 3.4 |
The Walsh Group Product Quality Score by Usage
The Walsh Group's Product Quality score was rated the highest by customers who have used The Walsh Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Walsh Group Product Quality Score by Industry
The Walsh Group's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Construction industry customers.
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The Walsh Group Pricing
The Walsh Group ROI & Value For Money
3.3/5
The Walsh Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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The Walsh Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Construction industry think that they had the lowest ROI from The Walsh Group.
Quick Insights into The Walsh Group ROI
The Walsh Group's ROI score was rated highest by customers who have used The Walsh Group's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked The Walsh Group ROI the Highest
Ranked The Walsh Group ROI the Lowest
The Walsh Group ROI Score by Gender
Male customers rated The Walsh Group's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Walsh Group.
Male
3/5
Female
1.9/5
The Walsh Group ROI Score by Ethnicity
The Walsh Group's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Walsh Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.2 | African American/Black | 2.2 |
The Walsh Group ROI Score by Age
The Walsh Group's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Walsh Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.9 | 31-35 | 1.9 |
36-40 2.9 | 36-40 | 2.9 |
The Walsh Group ROI Score by Usage
The Walsh Group's ROI score was rated the highest by customers who have used The Walsh Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Walsh Group ROI Score by Industry
The Walsh Group's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
The Walsh Group Customer Satisfaction (CSAT)
The Walsh Group Customer Satisfaction (CSAT) Score
72 / 100
The Walsh Group has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
4%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Walsh Group Customer Satisfaction
The Walsh Group's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked The Walsh Group's Customer Satisfaction.
Ranked The Walsh Group Customer Satisfaction the Highest
Ranked The Walsh Group Customer Satisfaction the Lowest
The Walsh Group Customer Satisfaction Score by Gender
Male customers rated The Walsh Group's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Walsh Group.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
The Walsh Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Walsh Group's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
The Walsh Group's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Walsh Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
The Walsh Group Customer Satisfaction Score by Age
The Walsh Group's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Walsh Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 75% |
The Walsh Group Customer Satisfaction Score by Usage
The Walsh Group's Customer Satisfaction score was rated 50 points by customers who have used The Walsh Group's products/services for Less than 1 Year.
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The Walsh Group Customer Satisfaction Score by Industry
The Walsh Group's Customer Satisfaction score was rated 50 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "The Walsh Group Customer Satisfaction Score by Industry",
"text": "The Walsh Group's Customer Satisfaction score was rated 50 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "The Walsh Group's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}The Walsh Group Customer Service
2.9/5
The Walsh Group has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock The Walsh Group's overall Customer Service score rated by its users and customers.
About The Walsh Group's Customer Service
Address
Chicago, IL 60607
Website
http://www.walshgroup.com/
Phone Number
3125635400
Quick Insights into The Walsh Group Customer Service
The Walsh Group's Customer Service score was rated highest by customers who have used The Walsh Group's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked The Walsh Group's Customer Service score.
Ranked The Walsh Group Customer Service the Highest
Ranked The Walsh Group Customer Service the Lowest
The Walsh Group Customer Service Score by Gender
Male customers rated The Walsh Group's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Walsh Group.
Male
2.8/5
Female
1.8/5
The Walsh Group Customer Service Score by Ethnicity
The Walsh Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Walsh Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.1 | African American/Black | 2.1 |
The Walsh Group Customer Service Score by Age
The Walsh Group's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Walsh Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 3 | 36-40 | 3 |
The Walsh Group Customer Service Score by Usage
The Walsh Group's Customer Service score was rated the highest by customers who have used The Walsh Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Walsh Group Customer Service Score by Industry
The Walsh Group's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
The Walsh Group as an Employer
4.7/5
The Walsh Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Walsh Group scored a 20 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of The Walsh Group would recommend the brand to a friend. ENPS measures how likely The Walsh Group employees would recommend working at The Walsh Group to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 72% | Promoters |
|---|---|
| 17% | Passive |
| 11% | Detractors |
