16
NPS
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Balfour Beatty Construction
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About Balfour Beatty Construction's Brand
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Balfour Beatty Construction NPS
Balfour Beatty Construction's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Balfour Beatty Construction's customers would recommend using the product based on a scale of -100 to 100.
Balfour Beatty Construction Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Balfour Beatty Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2020 100 | Oct 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Sep 2022 33 | Sep 2022 | 33 |
Nov 2022 13 | Nov 2022 | 13 |
Dec 2022 22 | Dec 2022 | 22 |
Mar 2024 30 | Mar 2024 | 30 |
Oct 2024 18 | Oct 2024 | 18 |
Sep 2025 14 | Sep 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Balfour Beatty Construction Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Balfour Beatty Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Balfour Beatty Construction Product Quality
4/5
Balfour Beatty Construction has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Balfour Beatty Construction's overall Product Quality score rated by its users and customers.
Balfour Beatty Construction Product Information
Balfour Beatty Construction’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Balfour Beatty Construction Pricing
Balfour Beatty Construction ROI & Value For Money
3.6/5
Balfour Beatty Construction has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Balfour Beatty Construction Customer Satisfaction (CSAT)
Balfour Beatty Construction Customer Satisfaction (CSAT) Score
88 / 100
Balfour Beatty Construction has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Balfour Beatty Construction Customer Service
4/5
Balfour Beatty Construction has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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Balfour Beatty Construction as an Employer
3.5/5
Balfour Beatty Construction has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Balfour Beatty Construction scored a 16 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Balfour Beatty Construction would recommend the brand to a friend. ENPS measures how likely Balfour Beatty Construction employees would recommend working at Balfour Beatty Construction to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 38% | Promoters |
|---|---|
| 38% | Passive |
| 24% | Detractors |
