14
NPS
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Pepper Construction
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About Pepper Construction's Brand
Pepper Construction Group is a general contracting and construction management firm serving the non-residential, private, and government sectors since 1927.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Pepper Construction CMO
Jacqueline Lavigne
Jacqueline Lavigne serves as the Senior Vice President, CMO and Chief Strategy Officer of Pepper Construction Company. Jacqueline started at Pepper Construction Company in June of 2017. Jacqueline currently resides in the Greater Chicago Area.
Pepper Construction NPS
Pepper Construction's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Pepper Construction's customers would recommend using the product based on a scale of -100 to 100.
Pepper Construction Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Pepper Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 20 | Apr 2023 | 20 |
Aug 2023 33 | Aug 2023 | 33 |
May 2025 15 | May 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pepper Construction NPS by Gender
Pepper Construction's NPS was rated 0 by Male customers on Comparably.
Male
0
Pepper Construction's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Pepper Construction's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pepper Construction NPS by Ethnicity
Pepper Construction's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Pepper Construction NPS by Age
Pepper Construction's NPS was rated -34 points by customers ages 31-35 on Comparably.
Pepper Construction Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Pepper Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pepper Construction Customer Loyalty Score by Gender
Pepper Construction's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pepper Construction.
Male
78%
Yes
Female
N/A
Yes
Pepper Construction Customer Loyalty Score by Ethnicity
Pepper Construction's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pepper Construction.
70
out of 100
Caucasian
Pepper Construction Customer Loyalty Score by Age
Pepper Construction's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pepper Construction.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Pepper Construction Customer Loyalty Score by Industry
Pepper Construction's Customer Loyalty score was rated 100% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Pepper Construction Product Quality
3.2/5
Pepper Construction has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Pepper Construction Product Information
Pepper Construction’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Pepper Construction's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Construction
Quick Insights into Pepper Construction Product Quality
Pepper Construction's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pepper Construction's Product Quality.
Ranked Pepper Construction Product Quality the Highest
Pepper Construction Product Quality Score by Gender
Pepper Construction's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pepper Construction.
Male
3/5
Female
N/A
Pepper Construction Product Quality Score by Ethnicity
Pepper Construction's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pepper Construction.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Pepper Construction Product Quality Score by Age
Pepper Construction's Product Quality score was rated 2.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pepper Construction.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
Pepper Construction Product Quality Score by Industry
Pepper Construction's Product Quality score was rated 3.1 stars by Construction industry customers.
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Pepper Construction Pricing
Pepper Construction ROI & Value For Money
2.9/5
Pepper Construction has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Pepper Construction's overall ROI score rated by its users and customers.
Pepper Construction Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Pepper Construction ROI
Pepper Construction's ROI score was rated highest by Caucasian customers.
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Ranked Pepper Construction ROI the Highest
Pepper Construction ROI Score by Gender
Pepper Construction's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pepper Construction.
Male
2.7/5
Female
N/A
Pepper Construction ROI Score by Ethnicity
Pepper Construction's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pepper Construction.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Pepper Construction ROI Score by Age
Pepper Construction's ROI score was rated 2.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pepper Construction.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
Pepper Construction ROI Score by Industry
Pepper Construction's ROI score was rated 2.8 stars by Construction industry customers.
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Pepper Construction Customer Satisfaction (CSAT)
Pepper Construction Customer Satisfaction (CSAT) Score
60 / 100
Pepper Construction has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pepper Construction Customer Satisfaction
Pepper Construction's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pepper Construction's Customer Satisfaction.
Ranked Pepper Construction Customer Satisfaction the Highest
Pepper Construction Customer Satisfaction Score by Gender
Pepper Construction's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pepper Construction.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pepper Construction Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pepper Construction's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pepper Construction.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Pepper Construction Customer Service
3/5
Pepper Construction has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Pepper Construction's Customer Service
Address
643 North Orleans Street, Chicago, IL 60654
Website
http://www.pepperconstruction.com
Phone Number
312-266-4700
Pepper Construction's Social Links
Quick Insights into Pepper Construction Customer Service
Pepper Construction's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pepper Construction's Customer Service score.
Ranked Pepper Construction Customer Service the Highest
Pepper Construction Customer Service Score by Gender
Pepper Construction's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pepper Construction.
Male
3/5
Female
N/A
Pepper Construction Customer Service Score by Ethnicity
Pepper Construction's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pepper Construction.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Pepper Construction Customer Service Score by Age
Pepper Construction's Customer Service score was rated 2.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pepper Construction.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
Pepper Construction Customer Service Score by Industry
Pepper Construction's Customer Service score was rated 3.1 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Pepper Construction as an Employer
4.5/5
Pepper Construction has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pepper Construction scored a 14 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Pepper Construction would recommend the brand to a friend. ENPS measures how likely Pepper Construction employees would recommend working at Pepper Construction to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
