34
NPS
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Hensel Phelps Construction
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About Hensel Phelps Construction's Brand
Hensel Phelps operates as a general contractor and construction management company in the USA. Among its major competitors, Hensel Phelps Construction is ranked in 3rd place for NPS while DPR Construction is 1st, and PCL Construction is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Hensel Phelps Construction Ranking
- #3 / 4 of its competitors
Hensel Phelps Construction NPS
Hensel Phelps Construction's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Hensel Phelps Construction's customers would recommend using the product based on a scale of -100 to 100.
Hensel Phelps Construction Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Hensel Phelps Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 50 | Jul 2023 | 50 |
Sep 2023 54 | Sep 2023 | 54 |
Nov 2023 60 | Nov 2023 | 60 |
Dec 2023 57 | Dec 2023 | 57 |
Apr 2024 46 | Apr 2024 | 46 |
Oct 2024 49 | Oct 2024 | 49 |
Nov 2024 52 | Nov 2024 | 52 |
Jan 2025 49 | Jan 2025 | 49 |
Feb 2025 52 | Feb 2025 | 52 |
Jun 2025 37 | Jun 2025 | 37 |
Jul 2025 37 | Jul 2025 | 37 |
Aug 2025 34 | Aug 2025 | 34 |
How Other Brands Compare
Hensel Phelps Construction is ranked third for NPS among its competitors. DPR Construction and PCL Construction come in first and second, with Tutor Perini Corporation coming in at #4.
Hensel Phelps Construction |  DPR Construction |  Tutor Perini Corporation |  PCL Construction | |
| Global Ranking | #- | #738 | #- | #- |
| NPS | 34 | 44 | 20 | 38 |
| Valuation Updated every 24 hours for public companies | - | - | $361.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hensel Phelps Construction NPS by Gender
Hensel Phelps Construction's NPS was rated 20 by Male customers on Comparably.
Male
20
Hensel Phelps Construction's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Hensel Phelps Construction's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hensel Phelps Construction NPS by Ethnicity
Hensel Phelps Construction's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Hensel Phelps Construction NPS by Age
Hensel Phelps Construction's NPS was rated 34 points by customers ages 31-35 on Comparably.
Hensel Phelps Construction NPS by Usage
Hensel Phelps Construction's NPS was rated the highest by customers who have used Hensel Phelps Construction's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Hensel Phelps Construction NPS vs. Competitors
Compared to its competitors, Hensel Phelps Construction's NPS is rated right above Tutor Perini Corporation, and is preceded by PCL Construction.
| COMPANY | NPS Score | |
|---|---|---|
| DPR Construction | 44 |
| PCL Construction | 38 |
| Hensel Phelps Construction | 34 |
| Tutor Perini Corporation | 20 |
 | Mortenson | 15 |
 | Balfour Beatty | N/A |
 | JE Dunn Construction | -19 |
Hensel Phelps Construction Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Hensel Phelps Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hensel Phelps Construction Customer Loyalty Score by Gender
Hensel Phelps Construction's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Hensel Phelps Construction Customer Loyalty Score by Ethnicity
Hensel Phelps Construction's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Hensel Phelps Construction Customer Loyalty Score by Age
Hensel Phelps Construction's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
Hensel Phelps Construction Customer Loyalty Score by Usage
Hensel Phelps Construction's Customer Loyalty score was rated the highest by customers who have used Hensel Phelps Construction's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Hensel Phelps Construction Customer Loyalty vs. Competitors
Compared to its competitors, Hensel Phelps Construction's Customer Loyalty score is rated right above PCL Construction, and is preceded by Mortenson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tutor Perini Corporation | 100% |
| DPR Construction | 86% |
| Mortenson | 81% |
| Hensel Phelps Construction | 78% |
| PCL Construction | 68% |
| JE Dunn Construction | 64% |
| Balfour Beatty | N/A |
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Hensel Phelps Construction Product Quality
3.3/5
Hensel Phelps Construction has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Hensel Phelps Construction Product Information
Hensel Phelps Construction’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Quick Insights into Hensel Phelps Construction Product Quality
Hensel Phelps Construction's Product Quality score was rated highest by customers who have used Hensel Phelps Construction's products/services for Less than 1 Year, and rated lowest by customers who have used Hensel Phelps Construction's products/services for 2 to 5 Years.
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Ranked Hensel Phelps Construction Product Quality the Highest
Ranked Hensel Phelps Construction Product Quality the Lowest
Hensel Phelps Construction Product Quality Score by Gender
Hensel Phelps Construction's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Hensel Phelps Construction Product Quality Score by Ethnicity
Hensel Phelps Construction's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hensel Phelps Construction Product Quality Score by Age
Hensel Phelps Construction's Product Quality score was rated 2.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
Hensel Phelps Construction Product Quality Score by Usage
Hensel Phelps Construction's Product Quality score was rated the highest by customers who have used Hensel Phelps Construction's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Hensel Phelps Construction Product Quality vs. Competitors
Compared to its competitors, Hensel Phelps Construction's Product Quality score is rated right above Balfour Beatty, and is preceded by JE Dunn Construction.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tutor Perini Corporation | 4.5/5 |
| PCL Construction | 3.9/5 |
| DPR Construction | 3.9/5 |
| Mortenson | 3.4/5 |
| JE Dunn Construction | 3.4/5 |
| Hensel Phelps Construction | 3.3/5 |
| Balfour Beatty | N/A |
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Hensel Phelps Construction Pricing
Hensel Phelps Construction ROI & Value For Money
3.6/5
Hensel Phelps Construction has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Hensel Phelps Construction ROI
Hensel Phelps Construction's ROI score was rated highest by customers who have used Hensel Phelps Construction's products/services for Less than 1 Year, and rated lowest by customers who have used Hensel Phelps Construction's products/services for 2 to 5 Years.
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Ranked Hensel Phelps Construction ROI the Highest
Ranked Hensel Phelps Construction ROI the Lowest
Hensel Phelps Construction ROI Score by Gender
Hensel Phelps Construction's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Hensel Phelps Construction ROI Score by Ethnicity
Hensel Phelps Construction's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hensel Phelps Construction.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hensel Phelps Construction ROI Score by Age
Hensel Phelps Construction's ROI score was rated 2.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
Hensel Phelps Construction ROI Score by Usage
Hensel Phelps Construction's ROI score was rated the highest by customers who have used Hensel Phelps Construction's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Hensel Phelps Construction Pricing vs. Competitors
Compared to its competitors, Hensel Phelps Construction's ROI score is rated right above Mortenson, and is preceded by PCL Construction.
| COMPANY | Pricing Score | |
|---|---|---|
| Tutor Perini Corporation | 4.7/5 |
| DPR Construction | 4.1/5 |
| PCL Construction | 3.6/5 |
| Hensel Phelps Construction | 3.6/5 |
| Mortenson | 3.6/5 |
| JE Dunn Construction | 3.3/5 |
| Balfour Beatty | N/A |
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Hensel Phelps Construction Customer Satisfaction (CSAT)
Hensel Phelps Construction Customer Satisfaction (CSAT) Score
76 / 100
Hensel Phelps Construction has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hensel Phelps Construction Customer Satisfaction
Hensel Phelps Construction's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hensel Phelps Construction Customer Satisfaction the Highest
Hensel Phelps Construction Customer Satisfaction Score by Gender
Hensel Phelps Construction's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Hensel Phelps Construction Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hensel Phelps Construction's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Hensel Phelps Construction Customer Satisfaction Score by Age
Hensel Phelps Construction's Customer Satisfaction score was rated 34 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 34% |
Hensel Phelps Construction Customer Satisfaction Score by Usage
Hensel Phelps Construction's Customer Satisfaction score was rated 50 points by customers who have used Hensel Phelps Construction's products/services for Less than 1 Year.
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Hensel Phelps Construction Customer Satisfaction vs. Competitors
Compared to its competitors, Hensel Phelps Construction's Customer Satisfaction score is rated right above PCL Construction, and is preceded by DPR Construction.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DPR Construction | 78% |
| Hensel Phelps Construction | 76% |
| PCL Construction | 75% |
| Mortenson | 67% |
| JE Dunn Construction | 50% |
| Tutor Perini Corporation | 0% |
| Balfour Beatty | 0% |
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Hensel Phelps Construction Customer Service
3.7/5
Hensel Phelps Construction has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Hensel Phelps Construction's Customer Service
Address
420 6th Ave, Greeley, CO 80631
Website
https://www.henselphelps.com/
Phone Number
(970) 352-6565
Quick Insights into Hensel Phelps Construction Customer Service
Hensel Phelps Construction's Customer Service score was rated highest by customers who have used Hensel Phelps Construction's products/services for Less than 1 Year, and rated lowest by customers who have used Hensel Phelps Construction's products/services for 2 to 5 Years.
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Ranked Hensel Phelps Construction Customer Service the Highest
Ranked Hensel Phelps Construction Customer Service the Lowest
Hensel Phelps Construction Customer Service Score by Gender
Hensel Phelps Construction's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Hensel Phelps Construction Customer Service Score by Ethnicity
Hensel Phelps Construction's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hensel Phelps Construction Customer Service Score by Age
Hensel Phelps Construction's Customer Service score was rated 2.8 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
Hensel Phelps Construction Customer Service Score by Usage
Hensel Phelps Construction's Customer Service score was rated the highest by customers who have used Hensel Phelps Construction's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Hensel Phelps Construction Customer Service vs. Competitors
Compared to its competitors, Hensel Phelps Construction's Customer Service score is rated right above Balfour Beatty, and is preceded by PCL Construction.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tutor Perini Corporation | 5/5 |
| DPR Construction | 3.9/5 |
| JE Dunn Construction | 3.8/5 |
| Mortenson | 3.7/5 |
| PCL Construction | 3.7/5 |
| Hensel Phelps Construction | 3.7/5 |
| Balfour Beatty | N/A |
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Hensel Phelps Construction as an Employer
4.5/5
Hensel Phelps Construction has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Hensel Phelps Construction
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hensel Phelps Construction scored a 34 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Hensel Phelps Construction would recommend the brand to a friend. ENPS measures how likely Hensel Phelps Construction employees would recommend working at Hensel Phelps Construction to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 42% | Promoters |
|---|---|
| 45% | Passive |
| 13% | Detractors |
