38
NPS
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PCL Construction
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About PCL Construction's Brand
PCL is a group of independent construction companies that carries out work across Canada. Among its major competitors, PCL Construction is ranked in 2nd place for NPS while Kiewit Corporation is 1st.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
PCL Construction Ranking
- #2 / 2 of its competitors
PCL Construction NPS
PCL Construction's Net Promoter Score (NPS) is a 38 with 55% Promoters, 28% Passives, and 17% Detractors. Net Promoter Score tracks whether PCL Construction's customers would recommend using the product based on a scale of -100 to 100.
PCL Construction Overall NPS
| 55% | Promoters |
|---|---|
| 28% | Passives |
| 17% | Detractors |
PCL Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 40 | Mar 2024 | 40 |
May 2024 40 | May 2024 | 40 |
Aug 2024 39 | Aug 2024 | 39 |
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 40 | Oct 2024 | 40 |
Jan 2025 37 | Jan 2025 | 37 |
Feb 2025 39 | Feb 2025 | 39 |
Mar 2025 38 | Mar 2025 | 38 |
May 2025 35 | May 2025 | 35 |
Jul 2025 37 | Jul 2025 | 37 |
Aug 2025 37 | Aug 2025 | 37 |
Dec 2025 38 | Dec 2025 | 38 |
How Other Brands Compare
PCL Construction is ranked second for NPS among its competitors. Kiewit Corporation comes in first.
PCL Construction |  Kiewit Corporation | |
| Global Ranking | #- | #783 |
| NPS | 38 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PCL Construction NPS by Gender
Male customers rated PCL Construction's NPS 2 points higher than Female customers.
Male
42
PCL Construction's NPS was rated 42 by Male customers on Comparably.
50%
Promoters
42%
Passives
8%
Detractors
Female
40
PCL Construction's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
PCL Construction NPS by Ethnicity
PCL Construction's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 75 | Other | 75 |
PCL Construction NPS by Age
PCL Construction's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
PCL Construction NPS by Usage
PCL Construction's NPS was rated the highest by customers who have used PCL Construction's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 29 | Less than 1 Year | 29 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
PCL Construction NPS vs. Competitors
Compared to its competitors, PCL Construction's NPS is rated right below Kiewit Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Kiewit Corporation | 40 |
| PCL Construction | 38 |
PCL Construction Customer Reviews
Out of the 2 PCL Construction customer reviews 2 were positive and 0 were constructive. PCL Construction customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PCL Construction Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PCL Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PCL Construction Customer Loyalty Score by Gender
Male customers rated PCL Construction's Customer Loyalty score 21% higher than Female customers.
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Male
85%
Yes
Female
64%
Yes
PCL Construction Customer Loyalty Score by Ethnicity
PCL Construction's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PCL Construction.
46
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
PCL Construction Customer Loyalty Score by Age
PCL Construction's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 55% | 41-45 | 55% |
PCL Construction Customer Loyalty Score by Usage
PCL Construction's Customer Loyalty score was rated the highest by customers who have used PCL Construction's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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PCL Construction Customer Loyalty Score by Industry
PCL Construction's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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PCL Construction Customer Loyalty vs. Competitors
Compared to its competitors, PCL Construction's Customer Loyalty score is rated right below Kiewit Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kiewit Corporation | 80% |
| PCL Construction | 68% |
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PCL Construction Product Quality
3.9/5
PCL Construction has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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PCL Construction Product Information
PCL Construction’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PCL Construction's product the highest. Reviewers from the Construction industry rated PCL Construction the lowest at 4.3.
- Website
- http://www.pcl.com
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Quick Insights into PCL Construction Product Quality
PCL Construction's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
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Ranked PCL Construction Product Quality the Highest
Ranked PCL Construction Product Quality the Lowest
PCL Construction Product Quality Score by Gender
Male customers rated PCL Construction's Product Quality score 0.3 stars higher than Female customers.
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Male
4.4/5
Female
4.1/5
PCL Construction Product Quality Score by Ethnicity
PCL Construction's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4.5 | Other | 4.5 |
PCL Construction Product Quality Score by Age
PCL Construction's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.5 | 41-45 | 4.5 |
PCL Construction Product Quality Score by Usage
PCL Construction's Product Quality score was rated the highest by customers who have used PCL Construction's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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PCL Construction Product Quality Score by Industry
PCL Construction's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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PCL Construction Product Quality vs. Competitors
Compared to its competitors, PCL Construction's Product Quality score is rated right below Kiewit Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kiewit Corporation | 4/5 |
| PCL Construction | 3.9/5 |
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PCL Construction Pricing
PCL Construction ROI & Value For Money
3.6/5
PCL Construction has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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PCL Construction Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from PCL Construction.
Quick Insights into PCL Construction ROI
PCL Construction's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
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Ranked PCL Construction ROI the Highest
Ranked PCL Construction ROI the Lowest
PCL Construction ROI Score by Gender
Female customers rated PCL Construction's ROI score 0.3 stars higher than Male customers.
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Male
4/5
Female
4.3/5
PCL Construction ROI Score by Ethnicity
PCL Construction's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PCL Construction.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.5 | Other | 4.5 |
PCL Construction ROI Score by Age
PCL Construction's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4 | 26-30 | 4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.1 | 41-45 | 4.1 |
PCL Construction ROI Score by Usage
PCL Construction's ROI score was rated the highest by customers who have used PCL Construction's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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PCL Construction ROI Score by Industry
PCL Construction's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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PCL Construction Pricing vs. Competitors
Compared to its competitors, PCL Construction's ROI score is rated right below Kiewit Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Kiewit Corporation | 4.1/5 |
| PCL Construction | 3.6/5 |
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PCL Construction Customer Satisfaction (CSAT)
PCL Construction Customer Satisfaction (CSAT) Score
75 / 100
PCL Construction has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
49%
Satisfied
26%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PCL Construction Customer Satisfaction
PCL Construction's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.
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Ranked PCL Construction Customer Satisfaction the Highest
Ranked PCL Construction Customer Satisfaction the Lowest
PCL Construction Customer Satisfaction Score by Gender
Male customers rated PCL Construction's Customer Satisfaction score 32 points higher than Female customers.
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92 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
PCL Construction Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PCL Construction's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
PCL Construction's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
PCL Construction's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
PCL Construction's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
PCL Construction Customer Satisfaction Score by Age
PCL Construction's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 100% |
PCL Construction Customer Satisfaction Score by Usage
PCL Construction's Customer Satisfaction score was rated the highest by customers who have used PCL Construction's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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PCL Construction Customer Satisfaction Score by Industry
PCL Construction's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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{
"title": "PCL Construction Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "PCL Construction's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Construction",
"groupId": 510,
"score": 80,
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}PCL Construction Customer Satisfaction vs. Competitors
Compared to its competitors, PCL Construction's Customer Satisfaction score is rated right below Kiewit Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kiewit Corporation | 78% |
| PCL Construction | 75% |
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PCL Construction Customer Service
3.7/5
PCL Construction has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PCL Construction's Customer Service
Address
2000 S. Colorado Boulevard, Denver, CO 80222
Website
http://www.pcl.com
Phone Number
780-733-5000
Quick Insights into PCL Construction Customer Service
PCL Construction's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked PCL Construction Customer Service the Highest
Ranked PCL Construction Customer Service the Lowest
PCL Construction Customer Service Score by Gender
Female customers rated PCL Construction's Customer Service score 0.5 stars higher than Male customers.
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Male
3.7/5
Female
4.2/5
PCL Construction Customer Service Score by Ethnicity
PCL Construction's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.5 | Other | 4.5 |
PCL Construction Customer Service Score by Age
PCL Construction's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4 | 26-30 | 4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4 | 41-45 | 4 |
PCL Construction Customer Service Score by Usage
PCL Construction's Customer Service score was rated the highest by customers who have used PCL Construction's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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PCL Construction Customer Service Score by Industry
PCL Construction's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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PCL Construction Customer Service vs. Competitors
Compared to its competitors, PCL Construction's Customer Service score is rated right below Kiewit Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kiewit Corporation | 4/5 |
| PCL Construction | 3.7/5 |
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PCL Construction as an Employer
3.8/5
PCL Construction has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
PCL Construction scored a 38 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of PCL Construction would recommend the brand to a friend. ENPS measures how likely PCL Construction employees would recommend working at PCL Construction to a friend.
Net Promoter Score
38
NPS Score
| 55% | Promoters |
|---|---|
| 28% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
