DPR Construction NPS & Customer Reviews | Comparably
DPR Construction is
Ranked
#136
in
Business and Consumer Services Brands
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DPR Construction is ranked #136 in Business and Consumer Services Brands

About DPR Construction's Brand

Company DPR Construction’s brand is ranked #738 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of DPR Construction. When compared to other organizations within the Business and Consumer Services industry, DPR Construction is ranked #136. Among its major competitors, DPR Construction is ranked in 2nd place for NPS while Swinerton Builders is 1st, and Hensel Phelps Construction is 3rd.

Brand at a Glance

86%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service

DPR Construction Ranking

DPR Construction NPS

DPR Construction's Net Promoter Score (NPS) is a 44 with 63% Promoters, 18% Passives, and 19% Detractors. Net Promoter Score tracks whether DPR Construction's customers would recommend using the product based on a scale of -100 to 100.

DPR Construction Overall NPS

44
NPS
63%Promoters
18%Passives
19%Detractors
DPR Construction Overall NPS

DPR Construction NPS Trend

-100
-50
0
50
100
Jan 2024
56
Jan 202456
Feb 2024
56
Feb 202456
May 2024
53
May 202453
Jun 2024
51
Jun 202451
Jul 2024
51
Jul 202451
Nov 2024
51
Nov 202451
Dec 2024
49
Dec 202449
Jan 2025
44
Jan 202544
May 2025
46
May 202546
Jun 2025
45
Jun 202545
Oct 2025
43
Oct 202543
Dec 2025
44
Dec 202544

How Other Brands Compare

DPR Construction is ranked second for NPS among its competitors. Swinerton Builders and Tutor Perini Corporation come in first and third, with AECOM coming in at #4.

DPR Construction's Logo
DPR Construction
AECOM's Logo
AECOM
Tutor Perini Corporation's Logo
Tutor Perini Corporation
Swinerton Builders' Logo
Swinerton Builders
Global Ranking#738#630#-#-
NPS44122045
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies-$9.51B$361.00M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DPR Construction NPS by Gender

DPR Construction's NPS was rated 12 by Male customers on Comparably.

Male

12

DPR Construction's NPS was rated 12 by Male customers on Comparably.

56%
Promoters
0%
Passives
44%
Detractors

Female

N/A

DPR Construction's NPS is not yet rated by Female customers.

0%
Promoters
0%
Passives
0%
Detractors

DPR Construction NPS by Ethnicity

DPR Construction's NPS was rated -28 points by Caucasian customers on Comparably.

-100
-50
0
50
100
Caucasian
-28
Caucasian-28

DPR Construction NPS by Age

DPR Construction's NPS was rated -75 points by customers ages 31-35 on Comparably.

0
20
40
60
80
100
Promoters
0%
Passives
25%
Detractors
75%
31-350%25%75%

DPR Construction NPS by Usage

DPR Construction's NPS was rated the highest by customers who have used DPR Construction's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
1 to 2 Years
25
1 to 2 Years25
2 to 5 Years
0
2 to 5 Years0

DPR Construction NPS vs. Competitors

Compared to its competitors, DPR Construction's NPS is rated right above Hensel Phelps Construction, and is preceded by Swinerton Builders.

DPR Construction NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, DPR Construction's NPS is rated right above Visa.

DPR Construction Customer Reviews

Out of the 2 DPR Construction customer reviews 0 were positive and 2 were constructive. DPR Construction customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Pay their bills on time and be nicer to minority contractors
What can this brand most improve?
Customer service and email correspondence.

DPR Construction Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of DPR Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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86
86%
14
14%
DPR Construction Customer Loyalty

DPR Construction Customer Loyalty Score by Gender

DPR Construction's Customer Loyalty score was rated 80 by Male customers on Comparably.

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Male
80%
Yes
Female
N/A
Yes

DPR Construction Customer Loyalty Score by Ethnicity

DPR Construction's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.

% who answered "Yes"

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74
out of 100
Caucasian

DPR Construction Customer Loyalty Score by Age

DPR Construction's Customer Loyalty score was rated 55% by customers ages 31-35 on Comparably.

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0
20%
40%
60%
80%
100%
31-35
55%
31-3555%

DPR Construction Customer Loyalty Score by Usage

DPR Construction's Customer Loyalty score was rated the highest by customers who have used DPR Construction's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
78%
2 to 5 Years
64%

DPR Construction Customer Loyalty Score by Industry

DPR Construction's Customer Loyalty score was rated 100% by Construction industry customers.

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Construction
100%

DPR Construction Customer Loyalty vs. Competitors

Compared to its competitors, DPR Construction's Customer Loyalty score is rated right above Hensel Phelps Construction, and is preceded by Tutor Perini Corporation.

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, DPR Construction's Customer Loyalty score is rated right above Visa, and is preceded by USAA.

COMPANYCustomer Loyalty Score
USAA87%
DPR Construction86%
Visa84%
T-Mobile82%
Verizon80%
Bloomberg77%
FedEx74%
Allstate74%
Accenture71%

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DPR Construction Product Quality

3.9/5

DPR Construction has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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DPR Construction Product Information

DPR Construction’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated DPR Construction's product the highest.

Website
http://www.dpr.com
Company Size
1,001-5,000 Employees

Industry

Tech
Construction

Quick Insights into DPR Construction Product Quality

DPR Construction's Product Quality score was rated highest by customers who have used DPR Construction's products/services for 1 to 2 Years, and rated lowest by customers who have used DPR Construction's products/services for 2 to 5 Years.

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Ranked DPR Construction Product Quality the Highest

1 to 2 Years
3.9
Construction
3.8
Male
3.3

Ranked DPR Construction Product Quality the Lowest

2 to 5 Years
3.2

DPR Construction Product Quality Score by Gender

DPR Construction's Product Quality score was rated 3.3 by Male customers on Comparably.

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Male

3.3/5

Female

N/A

DPR Construction Product Quality Score by Ethnicity

DPR Construction's Product Quality score was rated 3 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
3
Caucasian3

DPR Construction Product Quality Score by Age

DPR Construction's Product Quality score was rated 2.6 stars by customers ages 31-35 on Comparably.

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0
1
2
3
4
5
31-35
2.6
31-352.6

DPR Construction Product Quality Score by Usage

DPR Construction's Product Quality score was rated the highest by customers who have used DPR Construction's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
3.9
2 to 5 Years
3.2

DPR Construction Product Quality Score by Industry

DPR Construction's Product Quality score was rated 3.8 stars by Construction industry customers.

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Construction
3.8

DPR Construction Product Quality vs. Competitors

Compared to its competitors, DPR Construction's Product Quality score is rated right above AECOM, and is preceded by Tutor Perini Corporation.

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, DPR Construction's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANYProduct Quality Score
Visa4.1/5
Bloomberg4/5
DPR Construction3.9/5
Accenture3.7/5
FedEx3.6/5
USAA3.3/5
Verizon3.3/5
T-Mobile3.1/5
Allstate2.3/5

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DPR Construction Pricing

DPR Construction ROI & Value For Money

4.1/5

DPR Construction has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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DPR Construction Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.

Quick Insights into DPR Construction ROI

DPR Construction's ROI score was rated highest by customers who have used DPR Construction's products/services for 1 to 2 Years, and rated lowest by customers who have used DPR Construction's products/services for 2 to 5 Years.

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Ranked DPR Construction ROI the Highest

1 to 2 Years
3.7
Construction
3.6
Male
3.4

Ranked DPR Construction ROI the Lowest

2 to 5 Years
3.6

DPR Construction ROI Score by Gender

DPR Construction's ROI score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

DPR Construction ROI Score by Ethnicity

DPR Construction's ROI score was rated 2.9 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
2.9
Caucasian2.9

DPR Construction ROI Score by Age

DPR Construction's ROI score was rated 2.5 stars by customers ages 31-35 on Comparably.

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0
1
2
3
4
5
31-35
2.5
31-352.5

DPR Construction ROI Score by Usage

DPR Construction's ROI score was rated the highest by customers who have used DPR Construction's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
3.7
2 to 5 Years
3.6

DPR Construction ROI Score by Industry

DPR Construction's ROI score was rated 3.6 stars by Construction industry customers.

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Construction
3.6

DPR Construction Pricing vs. Competitors

Compared to its competitors, DPR Construction's ROI score is rated right above AECOM, and is preceded by Swinerton Builders.

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, DPR Construction's ROI score is rated right above Visa.

COMPANYPricing Score
DPR Construction4.1/5
Visa3.9/5
Bloomberg3.9/5
Accenture3.6/5
FedEx3.4/5
USAA3.2/5
Verizon3.1/5
T-Mobile3/5
Allstate2.3/5

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DPR Construction Customer Satisfaction (CSAT)

DPR Construction Customer Satisfaction (CSAT) Score

78 / 100

DPR Construction has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied46%
Satisfied32%
Neither Satisfied nor Dissatisfied5%
Dissatisfied5%
Very Dissatisfied12%
Very Satisfied
46%
Satisfied
32%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DPR Construction Customer Satisfaction

DPR Construction's Customer Satisfaction score was rated highest by customers who have used DPR Construction's products/services for 2 to 5 Years, and rated lowest by customers who have used DPR Construction's products/services for 1 to 2 Years.

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Ranked DPR Construction Customer Satisfaction the Highest

2 to 5 Years
80%
Male
63%
Construction
60%

Ranked DPR Construction Customer Satisfaction the Lowest

1 to 2 Years
75%

DPR Construction Customer Satisfaction Score by Gender

DPR Construction's Customer Satisfaction score was rated 63 by Male customers on Comparably.

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63 / 100
Male
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%

DPR Construction Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

DPR Construction's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100
Very Satisfied43%
Satisfied14%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied29%
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%

DPR Construction Customer Satisfaction Score by Age

DPR Construction's Customer Satisfaction score was rated 25 points by customers ages 31-35 on Comparably.

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0
20
40
60
80
100
31-35 CSAT Score
25%
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
31-3525%

DPR Construction Customer Satisfaction Score by Usage

DPR Construction's Customer Satisfaction score was rated the highest by customers who have used DPR Construction's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
75
2 to 5 Years
80

DPR Construction Customer Satisfaction Score by Industry

DPR Construction's Customer Satisfaction score was rated 60 points by Construction industry customers.

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Construction
60

DPR Construction Customer Satisfaction vs. Competitors

Compared to its competitors, DPR Construction's Customer Satisfaction score is rated right above Hensel Phelps Construction, and is preceded by Holder Construction.

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Holder Construction's Logo
Hensel Phelps Construction's Logo
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Tutor Perini Corporation's Logo

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, DPR Construction's Customer Satisfaction score is rated right above Bloomberg, and is preceded by Visa.

COMPANYCustomer Satisfaction (CSAT) Score
Visa82%
DPR Construction78%
Bloomberg76%
Accenture75%
FedEx65%
Verizon55%
T-Mobile50%
Allstate33%
USAA30%

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DPR Construction Customer Service

3.9/5

DPR Construction has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About DPR Construction's Customer Service

Address

Redwood City, CA


Website

http://www.dpr.com


Phone Number

3036486587

Quick Insights into DPR Construction Customer Service

DPR Construction's Customer Service score was rated highest by customers who have used DPR Construction's products/services for 2 to 5 Years, and rated lowest by customers who have used DPR Construction's products/services for 1 to 2 Years.

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Ranked DPR Construction Customer Service the Highest

2 to 5 Years
3.5
Construction
3.5
Male
3.2

Ranked DPR Construction Customer Service the Lowest

1 to 2 Years
3.4

DPR Construction Customer Service Score by Gender

DPR Construction's Customer Service score was rated 3.2 by Male customers on Comparably.

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Male

3.2/5

Female

N/A

DPR Construction Customer Service Score by Ethnicity

DPR Construction's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.

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0
20
40
60
80
100
Caucasian
2.8
Caucasian2.8

DPR Construction Customer Service Score by Age

DPR Construction's Customer Service score was rated 2.2 stars by customers ages 31-35 on Comparably.

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0
20
40
60
80
100
31-35
2.2
31-352.2

DPR Construction Customer Service Score by Usage

DPR Construction's Customer Service score was rated the highest by customers who have used DPR Construction's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3.4
2 to 5 Years
3.5

DPR Construction Customer Service Score by Industry

DPR Construction's Customer Service score was rated 3.5 stars by Construction industry customers.

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Construction
3.5

DPR Construction Customer Service vs. Competitors

Compared to its competitors, DPR Construction's Customer Service score is rated right above Swinerton Builders, and is preceded by Tutor Perini Corporation.

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Holder Construction's Logo
Gilbane Building Company's Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, DPR Construction's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.

COMPANYCustomer Service Score
Visa4/5
Bloomberg4/5
DPR Construction3.9/5
Accenture3.8/5
FedEx3.5/5
USAA3.3/5
Verizon3.2/5
T-Mobile3/5
Allstate2.4/5

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DPR Construction as an Employer

4.5/5

DPR Construction has a 4.5/5 stars for its overall company culture rated by their employees

  DPR Construction CEO
top
5%
CEO of DPR Construction

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DPR Construction scored a 44 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of DPR Construction would recommend the brand to a friend. ENPS measures how likely DPR Construction employees would recommend working at DPR Construction to a friend.

Net Promoter Score

44
NPS Score
63%Promoters
18%Passive
19%Detractors

Employee Net Promoter Score

48
eNPS Score
68%Promoters
12%Passive
20%Detractors

Global Ranking Snapshot

DPR Construction is ranked #738 in the Global Top 100 Brands. It ranks just behind Pull and Bear and just ahead of Square Enix.

RANKCOMPANYCEOINDUSTRY
736
Naughty Dog  Naughty Dog CEO
Media and Entertainment
737
Pull and Bear  Pull and Bear CEO
Retail
738
DPR Construction  DPR Construction CEO
Douglas Woods
Business and Consumer Services
739
Square Enix  Square Enix CEO
Media and Entertainment
740
Nu Skin Enterprises  Nu Skin Enterprises CEO
Ryan Napierski
Fashion and Beauty
741
Arthrex  Arthrex CEO
Reinhold Schmieding
Health and Wellness
742
Cotopaxi  Cotopaxi CEO
Davis Smith
Consumer Goods

Business and Consumer Services Ranking Snapshot

DPR Construction is ranked #136 in the Business and Consumer Services Industry. It ranks just behind Wipro Limited and just ahead of Nu Skin Enterprises.

RANKCOMPANYLocation
134
BTS
Stockholm, ME
135
Wipro Limited
Mountain View, CA
136
DPR Construction
Redwood City, CA
137
Nu Skin Enterprises
Provo, UT
138
Ipsos
139
Coalition Technologies
Los Angeles, CA
140
Tanium
Emeryville, CA