45
NPS
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Swinerton Builders
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About Swinerton Builders' Brand
"Swinerton provides budgeting, scheduling, value management, planning and other construction services for commercial and residential sectors." Among its major competitors, Swinerton Builders is ranked in 1st place for NPS while DPR Construction is 2nd, and Holder Construction is 3rd.
Brand at a Glance
51%
Customer Loyalty
3.4/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
Swinerton Builders Ranking
- #1 / 4 of its competitors
Swinerton Builders NPS
Swinerton Builders's Net Promoter Score (NPS) is a 45 with 68% Promoters, 9% Passives, and 23% Detractors. Net Promoter Score tracks whether Swinerton Builders's customers would recommend using the product based on a scale of -100 to 100.
Swinerton Builders Overall NPS
| 68% | Promoters |
|---|---|
| 9% | Passives |
| 23% | Detractors |
Swinerton Builders NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 50 | Jul 2022 | 50 |
Feb 2023 55 | Feb 2023 | 55 |
Mar 2023 40 | Mar 2023 | 40 |
May 2023 45 | May 2023 | 45 |
Aug 2023 50 | Aug 2023 | 50 |
Oct 2023 39 | Oct 2023 | 39 |
Jan 2024 43 | Jan 2024 | 43 |
Feb 2024 39 | Feb 2024 | 39 |
Mar 2024 46 | Mar 2024 | 46 |
Jul 2024 50 | Jul 2024 | 50 |
Oct 2024 50 | Oct 2024 | 50 |
Jan 2025 46 | Jan 2025 | 46 |
How Other Brands Compare
Swinerton Builders is ranked first for NPS among its competitors. DPR Construction and Holder Construction come in second and third, with Greatland coming in at #4.
Swinerton Builders |  DPR Construction |  Holder Construction |  Greatland | |
| Global Ranking | #- | #738 | #- | #- |
| NPS | 45 | 44 | 0 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swinerton Builders NPS vs. Competitors
Compared to its competitors, Swinerton Builders's NPS is rated right above DPR Construction.
| COMPANY | NPS Score | |
|---|---|---|
| Swinerton Builders | 45 |
| DPR Construction | 44 |
| Holder Construction | 0 |
 | Bravida Holding | N/A |
Swinerton Builders Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Swinerton Builders users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Swinerton Builders Customer Loyalty vs. Competitors
Compared to its competitors, Swinerton Builders's Customer Loyalty score is rated right above Bravida Holding, and is preceded by Holder Construction.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DPR Construction | 86% |
| Holder Construction | 65% |
| Swinerton Builders | 51% |
| Bravida Holding | N/A |
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Swinerton Builders Product Quality
3.4/5
Swinerton Builders has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Swinerton Builders Product Information
Swinerton Builders’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.swinerton.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Swinerton Builders Product Quality vs. Competitors
Compared to its competitors, Swinerton Builders's Product Quality score is rated right above Bravida Holding, and is preceded by Holder Construction.
| COMPANY | Product Quality Score | |
|---|---|---|
| DPR Construction | 3.9/5 |
| Holder Construction | 3.8/5 |
| Swinerton Builders | 3.4/5 |
| Bravida Holding | N/A |
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Swinerton Builders Pricing
Swinerton Builders ROI & Value For Money
4.1/5
Swinerton Builders has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Swinerton Builders Pricing vs. Competitors
Compared to its competitors, Swinerton Builders's ROI score is rated right above DPR Construction.
| COMPANY | Pricing Score | |
|---|---|---|
| Swinerton Builders | 4.1/5 |
| DPR Construction | 4.1/5 |
| Holder Construction | 3.3/5 |
| Bravida Holding | N/A |
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Swinerton Builders Customer Satisfaction (CSAT)
Swinerton Builders Customer Satisfaction (CSAT) Score
62 / 100
Swinerton Builders has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Swinerton Builders Customer Satisfaction vs. Competitors
Compared to its competitors, Swinerton Builders's Customer Satisfaction score is rated right above Bravida Holding, and is preceded by DPR Construction.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Holder Construction | 88% |
| DPR Construction | 78% |
| Swinerton Builders | 62% |
| Bravida Holding | 0% |
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Swinerton Builders Customer Service
3.8/5
Swinerton Builders has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Swinerton Builders's Customer Service
Address
San Francisco, CA
Website
www.swinerton.com
Swinerton Builders Customer Service vs. Competitors
Compared to its competitors, Swinerton Builders's Customer Service score is rated right above Holder Construction, and is preceded by DPR Construction.
| COMPANY | Customer Service Score | |
|---|---|---|
| DPR Construction | 3.9/5 |
| Swinerton Builders | 3.8/5 |
| Holder Construction | 3.2/5 |
| Bravida Holding | N/A |
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Swinerton Builders as an Employer
4.2/5
Swinerton Builders has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Swinerton Builders scored a 45 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Swinerton Builders would recommend the brand to a friend. ENPS measures how likely Swinerton Builders employees would recommend working at Swinerton Builders to a friend.
Net Promoter Score
45
NPS Score
| 68% | Promoters |
|---|---|
| 9% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 62% | Promoters |
|---|---|
| 10% | Passive |
| 28% | Detractors |
