0
NPS
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Holder Construction
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About Holder Construction's Brand
Among its major competitors, Holder Construction is ranked in 4th place for NPS while Swinerton Builders is 1st, and DPR Construction is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Holder Construction Ranking
- #4 / 4 of its competitors
Holder Construction NPS
Holder Construction's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether Holder Construction's customers would recommend using the product based on a scale of -100 to 100.
Holder Construction Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
Holder Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Apr 2023 15 | Apr 2023 | 15 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 33 | Jul 2023 | 33 |
Nov 2023 20 | Nov 2023 | 20 |
Feb 2024 9 | Feb 2024 | 9 |
Jul 2024 0 | Jul 2024 | 0 |
Feb 2025 0 | Feb 2025 | 0 |
How Other Brands Compare
Holder Construction is ranked #4 for NPS among its competitors. Swinerton Builders and DPR Construction come in first and second, with Granite Construction coming in at third.
Holder Construction |  DPR Construction |  Granite Construction |  Swinerton Builders | |
| Global Ranking | #- | #738 | #- | #- |
| NPS | 0 | 44 | 19 | 45 |
| Valuation Updated every 24 hours for public companies | - | - | $1.74B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holder Construction NPS vs. Competitors
Compared to its competitors, Holder Construction's NPS is rated right below Granite Construction.
| COMPANY | NPS Score | |
|---|---|---|
| Swinerton Builders | 45 |
| DPR Construction | 44 |
| Granite Construction | 19 |
| Holder Construction | 0 |
Holder Construction Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Holder Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Holder Construction Customer Loyalty vs. Competitors
Compared to its competitors, Holder Construction's Customer Loyalty score is rated right above Swinerton Builders, and is preceded by Granite Construction.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DPR Construction | 86% |
| Granite Construction | 65% |
| Holder Construction | 65% |
| Swinerton Builders | 51% |
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Holder Construction Product Quality
3.8/5
Holder Construction has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Holder Construction Product Information
Holder Construction’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Holder Construction Product Quality vs. Competitors
Compared to its competitors, Holder Construction's Product Quality score is rated right above Swinerton Builders, and is preceded by DPR Construction.
| COMPANY | Product Quality Score | |
|---|---|---|
| DPR Construction | 3.9/5 |
| Holder Construction | 3.8/5 |
| Swinerton Builders | 3.4/5 |
| Granite Construction | 3/5 |
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Holder Construction Pricing
Holder Construction ROI & Value For Money
3.3/5
Holder Construction has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Holder Construction Pricing vs. Competitors
Compared to its competitors, Holder Construction's ROI score is rated right above Granite Construction, and is preceded by DPR Construction.
| COMPANY | Pricing Score | |
|---|---|---|
| Swinerton Builders | 4.1/5 |
| DPR Construction | 4.1/5 |
| Holder Construction | 3.3/5 |
| Granite Construction | 3.2/5 |
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Holder Construction Customer Satisfaction (CSAT)
Holder Construction Customer Satisfaction (CSAT) Score
87 / 100
Holder Construction has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Holder Construction Customer Satisfaction vs. Competitors
Compared to its competitors, Holder Construction's Customer Satisfaction score is rated right above Granite Construction.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Holder Construction | 88% |
| Granite Construction | 84% |
| DPR Construction | 78% |
| Swinerton Builders | 62% |
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Holder Construction Customer Service
3.2/5
Holder Construction has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Holder Construction's Customer Service
Address
3300 Riverwood Pkwy, Atlanta, GA 30339
Website
http://www.holderconstruction.com/
Holder Construction Customer Service vs. Competitors
Compared to its competitors, Holder Construction's Customer Service score is rated right below Granite Construction.
| COMPANY | Customer Service Score | |
|---|---|---|
| DPR Construction | 3.9/5 |
| Swinerton Builders | 3.8/5 |
| Granite Construction | 3.5/5 |
| Holder Construction | 3.2/5 |
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Holder Construction as an Employer
Consumer vs. Employees
Holder Construction scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Holder Construction would recommend the brand to a friend. ENPS measures how likely Holder Construction employees would recommend working at Holder Construction to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 72% | Promoters |
|---|---|
| 23% | Passive |
| 5% | Detractors |
