19
NPS
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Granite Construction
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About Granite Construction's Brand
"Granite Construction, is a heavy construction and materials production company specializing in transportation infrastructure projects." Among its major competitors, Granite Construction is ranked in 4th place for NPS while Webcor Builders is 1st, and Kiewit Corporation is 2nd.Their current market cap is $1.74B
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Granite Construction Ranking
- #4 / 4 of its competitors
Granite Construction NPS
Granite Construction's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Granite Construction's customers would recommend using the product based on a scale of -100 to 100.
Granite Construction Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Granite Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Feb 2021 -33 | Feb 2021 | -33 |
Jul 2021 -50 | Jul 2021 | -50 |
Jan 2022 -20 | Jan 2022 | -20 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -15 | Sep 2022 | -15 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 11 | Nov 2022 | 11 |
Dec 2022 18 | Dec 2022 | 18 |
How Other Brands Compare
Granite Construction is ranked #4 for NPS among its competitors. Webcor Builders and Kiewit Corporation come in first and second, with Tutor Perini Corporation coming in at third. Among those competitors, it is the third most valued company.
Granite Construction |  Kiewit Corporation |  Tutor Perini Corporation |  Webcor Builders | |
| Global Ranking | #- | #783 | #- | #- |
| NPS | 19 | 40 | 20 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.74B | - | $361.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Granite Construction NPS vs. Competitors
Compared to its competitors, Granite Construction's NPS is rated right above Holder Construction, and is preceded by Tutor Perini Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Webcor Builders | 100 |
| Kiewit Corporation | 40 |
| Tutor Perini Corporation | 20 |
| Granite Construction | 19 |
 | Holder Construction | 0 |
Granite Construction Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Granite Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Granite Construction Customer Loyalty vs. Competitors
Compared to its competitors, Granite Construction's Customer Loyalty score is rated right above Holder Construction, and is preceded by Kiewit Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tutor Perini Corporation | 100% |
| Webcor Builders | 83% |
| Kiewit Corporation | 80% |
| Granite Construction | 65% |
| Holder Construction | 65% |
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Granite Construction Product Quality
3/5
Granite Construction has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Granite Construction Product Information
Granite Construction’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.graniteconstruction.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Construction
Granite Construction Product Quality vs. Competitors
Compared to its competitors, Granite Construction's Product Quality score is rated right below Holder Construction.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tutor Perini Corporation | 4.5/5 |
| Webcor Builders | 4/5 |
| Kiewit Corporation | 4/5 |
| Holder Construction | 3.8/5 |
| Granite Construction | 3/5 |
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Granite Construction Pricing
Granite Construction ROI & Value For Money
3.2/5
Granite Construction has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Granite Construction Pricing vs. Competitors
Compared to its competitors, Granite Construction's ROI score is rated right below Holder Construction.
| COMPANY | Pricing Score | |
|---|---|---|
| Tutor Perini Corporation | 4.7/5 |
| Kiewit Corporation | 4.1/5 |
| Webcor Builders | 3.9/5 |
| Holder Construction | 3.3/5 |
| Granite Construction | 3.2/5 |
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Granite Construction Customer Satisfaction (CSAT)
Granite Construction Customer Satisfaction (CSAT) Score
84 / 100
Granite Construction has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Granite Construction Customer Satisfaction vs. Competitors
Compared to its competitors, Granite Construction's Customer Satisfaction score is rated right above Kiewit Corporation, and is preceded by Holder Construction.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Webcor Builders | 100% |
| Holder Construction | 88% |
| Granite Construction | 84% |
| Kiewit Corporation | 78% |
| Tutor Perini Corporation | 0% |
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Granite Construction Customer Service
3.5/5
Granite Construction has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Granite Construction's Customer Service
Address
Watsonville, CA
Website
www.graniteconstruction.com
Granite Construction Customer Service vs. Competitors
Compared to its competitors, Granite Construction's Customer Service score is rated right above Holder Construction, and is preceded by Webcor Builders.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tutor Perini Corporation | 5/5 |
| Kiewit Corporation | 4/5 |
| Webcor Builders | 3.9/5 |
| Granite Construction | 3.5/5 |
| Holder Construction | 3.2/5 |
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Granite Construction as an Employer
2.8/5
Granite Construction has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Granite Construction scored a 19 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Granite Construction would recommend the brand to a friend. ENPS measures how likely Granite Construction employees would recommend working at Granite Construction to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 29% | Promoters |
|---|---|
| 8% | Passive |
| 63% | Detractors |
