4
NPS
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Clark Construction Group
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About Clark Construction Group's Brand
Clark Construction Company operates as a commercial construction company. Among its major competitors, Clark Construction Group is ranked in 4th place for NPS while Turner Construction is 1st, and AECOM is 2nd.
Brand at a Glance
57%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Clark Construction Group Ranking
- #4 / 4 of its competitors
Clark Construction Group NPS
Clark Construction Group's Net Promoter Score (NPS) is a 4 with 42% Promoters, 20% Passives, and 38% Detractors. Net Promoter Score tracks whether Clark Construction Group's customers would recommend using the product based on a scale of -100 to 100.
Clark Construction Group Overall NPS
| 42% | Promoters |
|---|---|
| 20% | Passives |
| 38% | Detractors |
Clark Construction Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -40 | Sep 2022 | -40 |
Dec 2022 -36 | Dec 2022 | -36 |
Jan 2023 -34 | Jan 2023 | -34 |
Feb 2023 -39 | Feb 2023 | -39 |
Apr 2023 -43 | Apr 2023 | -43 |
May 2023 -47 | May 2023 | -47 |
Jul 2023 -38 | Jul 2023 | -38 |
Feb 2024 -36 | Feb 2024 | -36 |
May 2024 -25 | May 2024 | -25 |
Sep 2024 -10 | Sep 2024 | -10 |
Feb 2025 -5 | Feb 2025 | -5 |
Sep 2025 4 | Sep 2025 | 4 |
How Other Brands Compare
Clark Construction Group is ranked #4 for NPS among its competitors. Turner Construction and AECOM come in first and second, with Gilbane Building Company coming in at third.
Clark Construction Group |  AECOM |  Turner Construction |  Gilbane Building Company | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 4 | 12 | 20 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clark Construction Group NPS by Gender
Clark Construction Group's NPS was rated 43 by Male customers on Comparably.
Male
43
Clark Construction Group's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
N/A
Clark Construction Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Clark Construction Group NPS by Ethnicity
Clark Construction Group's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Clark Construction Group NPS vs. Competitors
Compared to its competitors, Clark Construction Group's NPS is rated right below Gilbane Building Company.
| COMPANY | NPS Score | |
|---|---|---|
| Turner Construction | 20 |
| AECOM | 12 |
| Gilbane Building Company | 12 |
| Clark Construction Group | 4 |
Clark Construction Group Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Clark Construction Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Clark Construction Group Customer Loyalty Score by Gender
Clark Construction Group's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Clark Construction Group Customer Loyalty Score by Ethnicity
Clark Construction Group's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clark Construction Group.
64
out of 100
Caucasian
Clark Construction Group Customer Loyalty Score by Industry
Clark Construction Group's Customer Loyalty score was rated 78% by Accounting industry customers.
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Clark Construction Group Customer Loyalty vs. Competitors
Compared to its competitors, Clark Construction Group's Customer Loyalty score is rated right below AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Turner Construction | 76% |
| Gilbane Building Company | 75% |
| AECOM | 68% |
| Clark Construction Group | 57% |
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Clark Construction Group Product Quality
3.7/5
Clark Construction Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Clark Construction Group Product Information
Clark Construction Group’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Clark Construction Group's product the highest.
- Website
- www.clarkconstruction.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Quick Insights into Clark Construction Group Product Quality
Clark Construction Group's Product Quality score was rated highest by customers from the Accounting industry.
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Ranked Clark Construction Group Product Quality the Highest
Clark Construction Group Product Quality Score by Gender
Clark Construction Group's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Clark Construction Group Product Quality Score by Ethnicity
Clark Construction Group's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Clark Construction Group Product Quality Score by Industry
Clark Construction Group's Product Quality score was rated 4.4 stars by Accounting industry customers.
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Clark Construction Group Product Quality vs. Competitors
Compared to its competitors, Clark Construction Group's Product Quality score is rated right above Turner Construction, and is preceded by AECOM.
| COMPANY | Product Quality Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Clark Construction Group | 3.7/5 |
| Turner Construction | 3.6/5 |
| Gilbane Building Company | 3.6/5 |
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Clark Construction Group Pricing
Clark Construction Group ROI & Value For Money
3.7/5
Clark Construction Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Clark Construction Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Clark Construction Group ROI
Clark Construction Group's ROI score was rated highest by customers from the Accounting industry.
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Ranked Clark Construction Group ROI the Highest
Clark Construction Group ROI Score by Gender
Clark Construction Group's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Clark Construction Group ROI Score by Ethnicity
Clark Construction Group's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Clark Construction Group ROI Score by Industry
Clark Construction Group's ROI score was rated 4.2 stars by Accounting industry customers.
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Clark Construction Group Pricing vs. Competitors
Compared to its competitors, Clark Construction Group's ROI score is rated right above Turner Construction, and is preceded by AECOM.
| COMPANY | Pricing Score | |
|---|---|---|
| AECOM | 3.7/5 |
| Clark Construction Group | 3.7/5 |
| Turner Construction | 3.5/5 |
| Gilbane Building Company | 3.2/5 |
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Clark Construction Group Customer Satisfaction (CSAT)
Clark Construction Group Customer Satisfaction (CSAT) Score
72 / 100
Clark Construction Group has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clark Construction Group Customer Satisfaction
Clark Construction Group's Customer Satisfaction score was rated highest by customers from the Accounting industry.
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Ranked Clark Construction Group Customer Satisfaction the Highest
Clark Construction Group Customer Satisfaction Score by Gender
Clark Construction Group's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Clark Construction Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clark Construction Group's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clark Construction Group.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Clark Construction Group Customer Satisfaction Score by Industry
Clark Construction Group's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Clark Construction Group Customer Satisfaction vs. Competitors
Compared to its competitors, Clark Construction Group's Customer Satisfaction score is rated right above AECOM, and is preceded by Turner Construction.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Turner Construction | 76% |
| Clark Construction Group | 72% |
| AECOM | 65% |
| Gilbane Building Company | 55% |
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Clark Construction Group Customer Service
3.5/5
Clark Construction Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Clark Construction Group's Customer Service
Address
Bethesda, MD
Website
www.clarkconstruction.com/
Quick Insights into Clark Construction Group Customer Service
Clark Construction Group's Customer Service score was rated highest by customers from the Accounting industry.
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Ranked Clark Construction Group Customer Service the Highest
Clark Construction Group Customer Service Score by Gender
Clark Construction Group's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Clark Construction Group Customer Service Score by Ethnicity
Clark Construction Group's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clark Construction Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Clark Construction Group Customer Service Score by Industry
Clark Construction Group's Customer Service score was rated 4.2 stars by Accounting industry customers.
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Clark Construction Group Customer Service vs. Competitors
Compared to its competitors, Clark Construction Group's Customer Service score is rated right above Gilbane Building Company, and is preceded by Turner Construction.
| COMPANY | Customer Service Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Turner Construction | 3.6/5 |
| Clark Construction Group | 3.5/5 |
| Gilbane Building Company | 3/5 |
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Clark Construction Group as an Employer
3.5/5
Clark Construction Group has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Clark Construction Group scored a 4 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Clark Construction Group would recommend the brand to a friend. ENPS measures how likely Clark Construction Group employees would recommend working at Clark Construction Group to a friend.
Net Promoter Score
4
NPS Score
| 42% | Promoters |
|---|---|
| 20% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 21% | Promoters |
|---|---|
| 24% | Passive |
| 55% | Detractors |
