

Naughty Dog, a video game developer that produces games on PlayStation systems, including the Crash Bandicoot and Jak and Daxter franchises. Naughty Dog’s brand is ranked #736 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Naughty Dog. When compared to other organizations within the Media and Entertainment industry, Naughty Dog is ranked #95. Among its major competitors, Naughty Dog is ranked in 3rd place for NPS while Insomniac Games is 1st, and Telltale Games is 2nd.
Naughty Dog's Net Promoter Score (NPS) is a 60 with 73% Promoters, 14% Passives, and 13% Detractors. Net Promoter Score tracks whether Naughty Dog's customers would recommend using the product based on a scale of -100 to 100.
| 73% | Promoters |
|---|---|
| 14% | Passives |
| 13% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2024 59 | Aug 2024 | 59 |
Sep 2024 60 | Sep 2024 | 60 |
Oct 2024 60 | Oct 2024 | 60 |
Dec 2024 59 | Dec 2024 | 59 |
Jan 2025 60 | Jan 2025 | 60 |
Feb 2025 60 | Feb 2025 | 60 |
Mar 2025 60 | Mar 2025 | 60 |
Apr 2025 60 | Apr 2025 | 60 |
Jun 2025 60 | Jun 2025 | 60 |
Aug 2025 60 | Aug 2025 | 60 |
Oct 2025 59 | Oct 2025 | 59 |
Nov 2025 58 | Nov 2025 | 58 |
Naughty Dog is ranked second for NPS among its competitors. Insomniac Games and Activision come in first and third, with Activision Blizzard coming in at #4.
![]() Naughty Dog | ![]() Activision | ![]() Activision Blizzard | ![]() Insomniac Games | |
| Global Ranking | #736 | #157 | #527 | #743 |
| NPS | 60 | -7 | -13 | 75 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $74.02B | $74.97B | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Naughty Dog's NPS 31 points higher than Male customers.
Naughty Dog's NPS was rated 54 by Male customers on Comparably.
Naughty Dog's NPS was rated 85 by Female customers on Comparably.
Naughty Dog's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Hispanic or Latino 85 | Hispanic or Latino | 85 |
African American/Black 45 | African American/Black | 45 |
Asian or Pacific Islander 57 | Asian or Pacific Islander | 57 |
Other 28 | Other | 28 |
Naughty Dog's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Naughty Dog's NPS was rated the highest by customers who have used Naughty Dog's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 95 | 5 to 10 Years | 95 |
Over 10 Years 42 | Over 10 Years | 42 |
Compared to its competitors, Naughty Dog's NPS is rated right above Capcom, and is preceded by Telltale Games.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Insomniac Games | 75 |
![]() | Telltale Games | 65 |
![]() | Naughty Dog | 60 |
![]() | Capcom | 38 |
![]() | Activision | -7 |
![]() | Activision Blizzard | -13 |
![]() | Infinity Ward | -41 |
In the Media and Entertainment industry, Naughty Dog's NPS is rated right above Nintendo.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Naughty Dog | 60 |
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Netflix | 43 |
![]() | The Walt Disney Company | 38 |
![]() | ROBLOX | 38 |
![]() | Rockstar Games | 38 |
![]() | 21 | |
Out of the 12 Naughty Dog customer reviews 11 were positive and 1 was constructive. Naughty Dog customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Naughty Dog users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Naughty Dog's Customer Loyalty score 5% higher than Male customers.
Naughty Dog's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Naughty Dog's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 95% | 18-25 | 95% |
26-30 100% | 26-30 | 100% |
36-40 85% | 36-40 | 85% |
Naughty Dog's Customer Loyalty score was rated the highest by customers who have used Naughty Dog's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Naughty Dog's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, Naughty Dog's Customer Loyalty score is rated right above Insomniac Games, and is preceded by Capcom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Capcom | 91% |
![]() | Naughty Dog | 90% |
![]() | Insomniac Games | 89% |
![]() | Activision | 85% |
![]() | Telltale Games | 80% |
![]() | Infinity Ward | 77% |
![]() | Activision Blizzard | 70% |
In the Media and Entertainment industry, Naughty Dog's Customer Loyalty score is rated right above ROBLOX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Naughty Dog | 90% |
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | 84% | |
![]() | Rockstar Games | 84% |
![]() | The Walt Disney Company | 83% |
Naughty Dog has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Naughty Dog’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Naughty Dog's product the highest.
Naughty Dog's Product Quality score was rated highest by customers who have used Naughty Dog's products/services for 5 to 10 Years, and rated lowest by customers who have used Naughty Dog's products/services for Less than 1 Year.
Female customers rated Naughty Dog's Product Quality score 0.4 stars higher than Male customers.
Naughty Dog's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.4 | Other | 4.4 |
Naughty Dog's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.8 | 26-30 | 4.8 |
36-40 3.9 | 36-40 | 3.9 |
Naughty Dog's Product Quality score was rated the highest by customers who have used Naughty Dog's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Naughty Dog's Product Quality score was rated 4.6 stars by both Arts and Entertainment and Tech industry customers.
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Compared to its competitors, Naughty Dog's Product Quality score is rated right above Telltale Games, and is preceded by Insomniac Games.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Insomniac Games | 4.5/5 |
![]() | Naughty Dog | 4.5/5 |
![]() | Telltale Games | 4.2/5 |
![]() | Capcom | 4.2/5 |
![]() | Activision | 3.2/5 |
![]() | Activision Blizzard | 3/5 |
![]() | Infinity Ward | 2.3/5 |
In the Media and Entertainment industry, Naughty Dog's Product Quality score is rated right above Nintendo.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Naughty Dog | 4.5/5 |
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | The Walt Disney Company | 4.1/5 |
![]() | Rockstar Games | 4.1/5 |
![]() | ROBLOX | 4/5 |
![]() | 3.7/5 |
Naughty Dog has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Naughty Dog.
Naughty Dog's ROI score was rated highest by customers who have used Naughty Dog's products/services for 5 to 10 Years, and rated lowest by customers who have used Naughty Dog's products/services for Less than 1 Year.
Female customers rated Naughty Dog's ROI score 0.5 stars higher than Male customers.
Naughty Dog's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.9 | Other | 3.9 |
Naughty Dog's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.6 | 26-30 | 4.6 |
36-40 3.6 | 36-40 | 3.6 |
Naughty Dog's ROI score was rated the highest by customers who have used Naughty Dog's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Naughty Dog's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Naughty Dog's ROI score is rated right above Capcom, and is preceded by Insomniac Games.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Insomniac Games | 4.3/5 |
![]() | Naughty Dog | 4.2/5 |
![]() | Capcom | 4/5 |
![]() | Telltale Games | 3.9/5 |
![]() | Activision Blizzard | 2.8/5 |
![]() | Activision | 2.8/5 |
![]() | Infinity Ward | 2.2/5 |
In the Media and Entertainment industry, Naughty Dog's ROI score is rated right above Spotify.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Naughty Dog | 4.2/5 |
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | Rockstar Games | 3.8/5 |
![]() | ROBLOX | 3.8/5 |
![]() | The Walt Disney Company | 3.7/5 |
![]() | 3.5/5 |
Naughty Dog has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Naughty Dog's Customer Satisfaction score was rated highest by customers who have used Naughty Dog's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
Female customers rated Naughty Dog's Customer Satisfaction score 15 points higher than Male customers.
Very Satisfied | 63% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Very Satisfied | 95% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Naughty Dog's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Naughty Dog's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Naughty Dog's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
Naughty Dog's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Naughty Dog's Customer Satisfaction (CSAT) score was rated 73% according to Other users and customers.
Naughty Dog's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 93% | |||||||||||||||
| 36-40 | 50% |
Naughty Dog's Customer Satisfaction score was rated the highest by customers who have used Naughty Dog's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Naughty Dog's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, Naughty Dog's Customer Satisfaction score is rated right above Capcom, and is preceded by Insomniac Games.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Telltale Games | 100% |
![]() | Insomniac Games | 89% |
![]() | Naughty Dog | 86% |
![]() | Capcom | 82% |
![]() | Activision Blizzard | 47% |
![]() | Infinity Ward | 35% |
![]() | Activision | 30% |
In the Media and Entertainment industry, Naughty Dog's Customer Satisfaction score is rated right above Netflix, and is preceded by Nintendo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Naughty Dog | 86% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | The Walt Disney Company | 77% |
![]() | Rockstar Games | 76% |
![]() | ROBLOX | 73% |
![]() | 61% |
Naughty Dog has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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Santa Monica, CA
http://www.naughtydog.com
310-752-1000
Naughty Dog's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
Female customers rated Naughty Dog's Customer Service score 0.4 stars higher than Male customers.
Naughty Dog's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.7 | Other | 3.7 |
Naughty Dog's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.6 | 26-30 | 4.6 |
36-40 3.4 | 36-40 | 3.4 |
Naughty Dog's Customer Service score was rated the highest by customers who have used Naughty Dog's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Naughty Dog's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Naughty Dog's Customer Service score is rated right above Capcom, and is preceded by Insomniac Games.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Insomniac Games | 4.3/5 |
![]() | Naughty Dog | 4.2/5 |
![]() | Capcom | 3.9/5 |
![]() | Telltale Games | 3.5/5 |
![]() | Activision | 2.7/5 |
![]() | Activision Blizzard | 2.7/5 |
![]() | Infinity Ward | 2.2/5 |
In the Media and Entertainment industry, Naughty Dog's Customer Service score is rated right above Apple.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Naughty Dog | 4.2/5 |
![]() | Apple | 4.2/5 |
![]() | The Walt Disney Company | 4.1/5 |
![]() | Nintendo | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | Rockstar Games | 3.7/5 |
![]() | ROBLOX | 3.6/5 |
![]() | 3.3/5 |
Naughty Dog scored a 60 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Naughty Dog would recommend the brand to a friend. ENPS measures how likely Naughty Dog employees would recommend working at Naughty Dog to a friend.
| 73% | Promoters |
|---|---|
| 14% | Passive |
| 13% | Detractors |
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
Naughty Dog is ranked #736 in the Global Top 100 Brands. It ranks just behind Ivoclar Vivadent and just ahead of Pull and Bear.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
734 | ![]() | Prologis | ![]() | Hamid Moghadam | Banking and Financial Services |
735 | ![]() | Ivoclar Vivadent | ![]() | Robert Ganley | Health and Wellness |
736 | ![]() | Naughty Dog | ![]() | Media and Entertainment | |
737 | ![]() | Pull and Bear | ![]() | Retail | |
738 | ![]() | DPR Construction | ![]() | Douglas Woods | Business and Consumer Services |
739 | ![]() | Square Enix | ![]() | Media and Entertainment | |
740 | ![]() | Nu Skin Enterprises | ![]() | Ryan Napierski | Fashion and Beauty |
Naughty Dog is ranked #95 in the Media and Entertainment Industry. It ranks just behind Just Dance and just ahead of Square Enix.
| RANK | COMPANY | Location | |
|---|---|---|---|
93 | ![]() | MLB Network | |
94 | ![]() | Just Dance | New Lebanon, OH |
95 | ![]() | Naughty Dog | Santa Monica, CA |
96 | ![]() | Square Enix | |
97 | ![]() | Insomniac Games | Burbank, CA |
98 | ![]() | Funko | Lynnwood, WA |
99 | ![]() | Meow Wolf | Santa Fe, NM |