Telltale Games NPS & Customer Reviews

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Telltale Games

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Telltale Games

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About Telltale Games' Brand

Telltale develops and publishes interactive episodic video game series on a monthly schedule. Among its major competitors, Telltale Games is ranked in 1st place for NPS while Naughty Dog is 2nd, and Nintendo is 3rd.

Brand at a Glance

80%

Customer Loyalty

4.2/5

Product Quality

3.9/5

Pricing

3.5/5

Customer Service

Telltale Games Ranking

^#1 / 4 of its competitors

Telltale Games NPS

Telltale Games's Net Promoter Score (NPS) is a 65 with 79% Promoters, 7% Passives, and 14% Detractors. Net Promoter Score tracks whether Telltale Games's customers would recommend using the product based on a scale of -100 to 100.

Telltale Games Overall NPS

NPS

79%	Promoters
7%	Passives
14%	Detractors

Telltale Games NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2020 -33	Oct 2020	-33
Nov 2020 0	Nov 2020	0
Dec 2020 20	Dec 2020	20
Apr 2021 33	Apr 2021	33
Sep 2021 43	Sep 2021	43
Nov 2022 50	Nov 2022	50
Jan 2023 44	Jan 2023	44
Feb 2023 50	Feb 2023	50
Jul 2023 54	Jul 2023	54
Jul 2024 59	Jul 2024	59
Sep 2024 60	Sep 2024	60
Aug 2025 64	Aug 2025	64

How Other Brands Compare

Telltale Games is ranked first for NPS among its competitors. Naughty Dog and Nintendo come in second and third, with Ubisoft coming in at #4.

	Telltale Games	Nintendo	Ubisoft	Naughty Dog
Global Ranking	#-	#17	#80	#736
NPS	65	55	13	60
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$85.71B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Telltale Games NPS by Gender

Telltale Games's NPS was rated 100 by Male customers on Comparably.

Male

100

Telltale Games's NPS was rated 100 by Male customers on Comparably.

100%

Promoters

Passives

Detractors

Female

N/A

Telltale Games's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Telltale Games NPS by Age

Telltale Games's NPS was rated 100 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

Telltale Games NPS vs. Competitors

Compared to its competitors, Telltale Games's NPS is rated right above Naughty Dog.

COMPANY		NPS Score
	Telltale Games	65
	Naughty Dog	60
	Nintendo	55
	Bioware	34
	Ubisoft	13
	Gamer Sensei	N/A
	Omnidrone	N/A
	GameFly	-100

Telltale Games Customer Reviews

Telltale Games Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Telltale Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80%

20%

Telltale Games Customer Loyalty Score by Gender

Telltale Games's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Telltale Games Customer Loyalty Score by Age

Telltale Games's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%

Telltale Games Customer Loyalty vs. Competitors

Compared to its competitors, Telltale Games's Customer Loyalty score is rated right above Ubisoft, and is preceded by Nintendo.

COMPANY		Customer Loyalty Score
	GameFly	100%
	Naughty Dog	90%
	Nintendo	89%
	Telltale Games	80%
	Ubisoft	75%
	Bioware	68%
	Gamer Sensei	N/A
	Omnidrone	N/A

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Telltale Games Product Quality

4.2/5

Telltale Games has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Telltale Games Product Information

Telltale Games’s product quality score is a 4.2 out of 5 as rated by its users and customers.

Website: http://www.telltalegames.com

Company Size: 201-500 Employees

Industry

Tech

Content

Gaming

Media

Sports & Entertainment

Quick Insights into Telltale Games Product Quality

Telltale Games's Product Quality score was rated highest by customers ages 18-25.

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Ranked Telltale Games Product Quality the Highest

18-25	5
Male	5

Telltale Games Product Quality Score by Gender

Telltale Games's Product Quality score was rated 5 by Male customers on Comparably.

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Male

5/5

Female

N/A

Telltale Games Product Quality Score by Age

Telltale Games's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 5	18-25	5

Telltale Games Product Quality vs. Competitors

Compared to its competitors, Telltale Games's Product Quality score is rated right above Bioware, and is preceded by Nintendo.

COMPANY		Product Quality Score
	GameFly	5/5
	Naughty Dog	4.5/5
	Nintendo	4.4/5
	Telltale Games	4.2/5
	Bioware	3.7/5
	Ubisoft	3.7/5
	Gamer Sensei	N/A
	Omnidrone	N/A

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Telltale Games Pricing

Telltale Games ROI & Value For Money

3.9/5

Telltale Games has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Quick Insights into Telltale Games ROI

Telltale Games's ROI score was rated highest by customers ages 18-25.

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Ranked Telltale Games ROI the Highest

18-25	4.6
Male	4.6

Telltale Games ROI Score by Gender

Telltale Games's ROI score was rated 4.6 by Male customers on Comparably.

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Male

4.6/5

Female

N/A

Telltale Games ROI Score by Age

Telltale Games's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.6	18-25	4.6

Telltale Games Pricing vs. Competitors

Compared to its competitors, Telltale Games's ROI score is rated right above Bioware, and is preceded by GameFly.

COMPANY		Pricing Score
	Naughty Dog	4.2/5
	Nintendo	4/5
	GameFly	4/5
	Telltale Games	3.9/5
	Bioware	3.5/5
	Ubisoft	3.4/5
	Gamer Sensei	N/A
	Omnidrone	N/A

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Telltale Games Customer Satisfaction (CSAT)

Telltale Games Customer Satisfaction (CSAT) Score

100 / 100

Telltale Games has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Telltale Games Customer Satisfaction vs. Competitors

Compared to its competitors, Telltale Games's Customer Satisfaction score is rated right above GameFly.

COMPANY		Customer Satisfaction (CSAT) Score
	Telltale Games	100%
	GameFly	100%
	Nintendo	88%
	Naughty Dog	85%
	Ubisoft	68%
	Bioware	67%
	Gamer Sensei	0%
	Omnidrone	0%

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Telltale Games Customer Service

3.5/5

Telltale Games has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Telltale Games's Customer Service

Address

P.O. Box 9737, San Rafael, CA

Website

http://www.telltalegames.com

Phone Number

(415) 258-1638

Quick Insights into Telltale Games Customer Service

Telltale Games's Customer Service score was rated highest by customers ages 18-25.

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Ranked Telltale Games Customer Service the Highest

18-25	4
Male	4

Telltale Games Customer Service Score by Gender

Telltale Games's Customer Service score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Telltale Games Customer Service Score by Age

Telltale Games's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4

Telltale Games Customer Service vs. Competitors

Compared to its competitors, Telltale Games's Customer Service score is rated right above Bioware, and is preceded by Nintendo.

COMPANY		Customer Service Score
	Naughty Dog	4.2/5
	Nintendo	4/5
	Telltale Games	3.5/5
	Bioware	3.5/5
	GameFly	3.5/5
	Ubisoft	3.4/5
	Gamer Sensei	N/A
	Omnidrone	N/A

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Telltale Games as an Employer

3.0/5

Telltale Games has a 3.0/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of Telltale Games

Pete Hawley

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Telltale Games scored a 65 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Telltale Games would recommend the brand to a friend. ENPS measures how likely Telltale Games employees would recommend working at Telltale Games to a friend.

Net Promoter Score

NPS Score

79%	Promoters
7%	Passive
14%	Detractors

Employee Net Promoter Score

-51

eNPS Score

16%	Promoters
17%	Passive
67%	Detractors

Global Ranking Snapshot

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