-100
NPS
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Brand Page
GameFly
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About GameFly's Brand
GameFly is an online video game rental service that allows users to rent video games via post for a monthly subscription fee.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
GameFly NPS
GameFly's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether GameFly's customers would recommend using the product based on a scale of -100 to 100.
GameFly Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
GameFly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GameFly Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GameFly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GameFly Product Quality
5/5
GameFly has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GameFly's overall Product Quality score rated by its users and customers.
GameFly Product Information
GameFly’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.gamefly.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Gaming
Media
SaaS
Sports & Entertainment
GameFly Pricing
GameFly ROI & Value For Money
4/5
GameFly has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GameFly's overall ROI score rated by its users and customers.
GameFly Customer Satisfaction (CSAT)
GameFly Customer Satisfaction (CSAT) Score
100 / 100
GameFly has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GameFly Customer Service
3.5/5
GameFly has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GameFly's overall Customer Service score rated by its users and customers.
About GameFly's Customer Service
Address
11405, Suite 110, Los Angeles, CA
Website
http://www.gamefly.com
Phone Number
3106646400
GameFly as an Employer
4.1/5
GameFly has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GameFly scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of GameFly would recommend the brand to a friend. ENPS measures how likely GameFly employees would recommend working at GameFly to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
