38
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Capcom
Marketing or Exec? Claim Your Free Account
About Capcom's Brand
Capcom is a Japanese manufacturer and distributor of video games and electronic game machines engaged in the digital content business. Among its major competitors, Capcom is ranked in 3rd place for NPS while Naughty Dog is 1st, and Nintendo is 2nd.Their current market cap is $8.92B
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Capcom Ranking
- #3 / 4 of its competitors
Capcom NPS
Capcom's Net Promoter Score (NPS) is a 38 with 55% Promoters, 28% Passives, and 17% Detractors. Net Promoter Score tracks whether Capcom's customers would recommend using the product based on a scale of -100 to 100.
Capcom Overall NPS
| 55% | Promoters |
|---|---|
| 28% | Passives |
| 17% | Detractors |
Capcom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 37 | May 2024 | 37 |
Jun 2024 37 | Jun 2024 | 37 |
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 41 | Oct 2024 | 41 |
Nov 2024 41 | Nov 2024 | 41 |
Dec 2024 44 | Dec 2024 | 44 |
Mar 2025 42 | Mar 2025 | 42 |
May 2025 42 | May 2025 | 42 |
Aug 2025 42 | Aug 2025 | 42 |
Oct 2025 40 | Oct 2025 | 40 |
Nov 2025 38 | Nov 2025 | 38 |
Dec 2025 38 | Dec 2025 | 38 |
How Other Brands Compare
Capcom is ranked third for NPS among its competitors. Naughty Dog and Nintendo come in first and second, with Epic Games coming in at #4. Among those competitors, it is the lowest valued company behind Nintendo.
Capcom |  Nintendo |  Naughty Dog |  Epic Games | |
| Global Ranking | #- | #17 | #736 | #- |
| NPS | 38 | 55 | 60 | 10 |
| Valuation Updated every 24 hours for public companies | $8.92B | $85.71B | - | $15.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capcom NPS by Gender
Female customers rated Capcom's NPS 5 points higher than Male customers.
Male
70
Capcom's NPS was rated 70 by Male customers on Comparably.
82%
Promoters
6%
Passives
12%
Detractors
Female
75
Capcom's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Capcom NPS by Ethnicity
Capcom's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Hispanic or Latino 75 | Hispanic or Latino | 75 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 60 | Other | 60 |
Capcom NPS by Age
Capcom's NPS was rated 61 points by customers ages 18-25 on Comparably.
Capcom NPS by Usage
Capcom's NPS was rated the highest by customers who have used Capcom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 72 | 2 to 5 Years | 72 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 70 | Over 10 Years | 70 |
Capcom NPS vs. Competitors
Compared to its competitors, Capcom's NPS is rated right above Sega, and is preceded by Nintendo.
| COMPANY | NPS Score | |
|---|---|---|
| Naughty Dog | 60 |
| Nintendo | 55 |
| Capcom | 38 |
 | Sega | 37 |
| Epic Games | 10 |
 | MarketShare | N/A |
Capcom Customer Reviews
Out of the 2 Capcom customer reviews 2 were positive and 0 were constructive. Capcom customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Capcom Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Capcom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Capcom Customer Loyalty Score by Gender
Female customers rated Capcom's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Capcom.
Male
95%
Yes
Female
100%
Yes
Capcom Customer Loyalty Score by Ethnicity
Capcom's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Capcom.
100
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Capcom Customer Loyalty Score by Age
Capcom's Customer Loyalty score was rated 94% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Capcom.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 94% | 18-25 | 94% |
Capcom Customer Loyalty Score by Usage
Capcom's Customer Loyalty score was rated the highest by customers who have used Capcom's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Capcom Customer Loyalty Score by Industry
Capcom's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Capcom Customer Loyalty vs. Competitors
Compared to its competitors, Capcom's Customer Loyalty score is rated right above Naughty Dog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Capcom | 91% |
| Naughty Dog | 90% |
| Nintendo | 89% |
| Epic Games | 78% |
| Sega | 75% |
| MarketShare | N/A |
Unlock Capcom Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capcom Customer Loyalty vs. Competitors data and gain insights into your customers today.
Capcom Product Quality
4.2/5
Capcom has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Capcom's overall Product Quality score rated by its users and customers.
Capcom Product Information
Capcom’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Capcom's product the highest. Reviewers from the Tech industry rated Capcom the lowest at 3.9.
- Website
- http://www.capcom.com
- Company Size
- 1,001-5,000 Employees
Industry
Gaming
Hardware and Devices
SaaS
Quick Insights into Capcom Product Quality
Capcom's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Capcom's Product Quality.
Ranked Capcom Product Quality the Highest
Ranked Capcom Product Quality the Lowest
Capcom Product Quality Score by Gender
Male customers rated Capcom's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Capcom.
Male
4.3/5
Female
3.6/5
Capcom Product Quality Score by Ethnicity
Capcom's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Capcom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 4.8 | Other | 4.8 |
Capcom Product Quality Score by Age
Capcom's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Capcom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Capcom Product Quality Score by Usage
Capcom's Product Quality score was rated the highest by customers who have used Capcom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Capcom Product Quality Score by Industry
Capcom's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Capcom Product Quality vs. Competitors
Compared to its competitors, Capcom's Product Quality score is rated right above Epic Games, and is preceded by Sega.
| COMPANY | Product Quality Score | |
|---|---|---|
| Naughty Dog | 4.5/5 |
| Nintendo | 4.4/5 |
| Sega | 4.3/5 |
| Capcom | 4.2/5 |
| Epic Games | 3.4/5 |
| MarketShare | N/A |
Unlock Capcom Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capcom Product Quality vs. Competitors data and gain insights into your customers today.
Capcom Pricing
Capcom ROI & Value For Money
4/5
Capcom has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Capcom's overall ROI score rated by its users and customers.
Capcom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Capcom.
Quick Insights into Capcom ROI
Capcom's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Capcom's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Capcom's ROI score.
Ranked Capcom ROI the Highest
Ranked Capcom ROI the Lowest
Capcom ROI Score by Gender
Female customers rated Capcom's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Capcom.
Male
4.2/5
Female
4.4/5
Capcom ROI Score by Ethnicity
Capcom's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Capcom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.4 | Other | 4.4 |
Capcom ROI Score by Age
Capcom's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Capcom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Capcom ROI Score by Usage
Capcom's ROI score was rated the highest by customers who have used Capcom's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Capcom ROI Score by Industry
Capcom's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Capcom Pricing vs. Competitors
Compared to its competitors, Capcom's ROI score is rated right above Sega, and is preceded by Nintendo.
| COMPANY | Pricing Score | |
|---|---|---|
| Naughty Dog | 4.2/5 |
| Nintendo | 4/5 |
| Capcom | 4/5 |
| Sega | 4/5 |
| Epic Games | 3.3/5 |
| MarketShare | N/A |
Unlock Capcom ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capcom ROI vs. Competitors data and gain insights into your customers today.
Capcom Customer Satisfaction (CSAT)
Capcom Customer Satisfaction (CSAT) Score
81 / 100
Capcom has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
37%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
1%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Capcom Customer Satisfaction
Capcom's Customer Satisfaction score was rated highest by customers who have used Capcom's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Capcom's Customer Satisfaction.
Ranked Capcom Customer Satisfaction the Highest
Ranked Capcom Customer Satisfaction the Lowest
Capcom Customer Satisfaction Score by Gender
Male customers rated Capcom's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Capcom.
82 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Capcom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Capcom's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Capcom.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Capcom's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Capcom.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Capcom's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Capcom.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Capcom's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Capcom.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Capcom's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Capcom.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Capcom Customer Satisfaction Score by Age
Capcom's Customer Satisfaction score was rated 87 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Capcom.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 87% |
Capcom Customer Satisfaction Score by Usage
Capcom's Customer Satisfaction score was rated the highest by customers who have used Capcom's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Capcom Customer Satisfaction Score by Industry
Capcom's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Capcom Customer Satisfaction Score by Industry",
"text": "Capcom's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 81,
"stars": 0,
"csatScore": 81,
"text": "Capcom's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 81
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Capcom's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Capcom's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
}
]
}Capcom Customer Satisfaction vs. Competitors
Compared to its competitors, Capcom's Customer Satisfaction score is rated right above Epic Games, and is preceded by Sega.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Naughty Dog | 86% |
| Sega | 84% |
| Capcom | 82% |
| Epic Games | 63% |
| MarketShare | 0% |
Unlock Capcom Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capcom Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Capcom Customer Service
3.9/5
Capcom has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Capcom's overall Customer Service score rated by its users and customers.
About Capcom's Customer Service
Address
200 – 4401 Still Creek Drive, Chunky, MS
Website
http://www.capcom.com
Phone Number
650-350-6500
Quick Insights into Capcom Customer Service
Capcom's Customer Service score was rated highest by customers who have used Capcom's products/services for 5 to 10 Years, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Capcom's Customer Service score.
Ranked Capcom Customer Service the Highest
Ranked Capcom Customer Service the Lowest
Capcom Customer Service Score by Gender
Female customers rated Capcom's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Capcom.
Male
3.9/5
Female
4.4/5
Capcom Customer Service Score by Ethnicity
Capcom's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Capcom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.4 | Other | 4.4 |
Capcom Customer Service Score by Age
Capcom's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Capcom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Capcom Customer Service Score by Usage
Capcom's Customer Service score was rated the highest by customers who have used Capcom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Capcom Customer Service Score by Industry
Capcom's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Capcom Customer Service vs. Competitors
Compared to its competitors, Capcom's Customer Service score is rated right above Epic Games, and is preceded by Sega.
| COMPANY | Customer Service Score | |
|---|---|---|
| Naughty Dog | 4.2/5 |
| Nintendo | 4/5 |
| Sega | 4/5 |
| Capcom | 3.9/5 |
| Epic Games | 3.2/5 |
| MarketShare | N/A |
Unlock Capcom Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Capcom Customer Service vs. Competitors data and gain insights into your customers today.
Capcom as an Employer
3.7/5
Capcom has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Capcom scored a 38 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Capcom would recommend the brand to a friend. ENPS measures how likely Capcom employees would recommend working at Capcom to a friend.
Net Promoter Score
38
NPS Score
| 55% | Promoters |
|---|---|
| 28% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
