37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sega
Marketing or Exec? Claim Your Free Account
About Sega's Brand
SEGA is one of the world's premier video games developers and publishers. Among its major competitors, Sega is ranked in 3rd place for NPS while Nintendo is 1st, and Capcom is 2nd.
Brand at a Glance
75%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4/5
Customer Service
Sega Ranking
- #3 / 4 of its competitors
Sega NPS
Sega's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Sega's customers would recommend using the product based on a scale of -100 to 100.
Sega Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Sega NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 38 | May 2024 | 38 |
Jun 2024 40 | Jun 2024 | 40 |
Sep 2024 37 | Sep 2024 | 37 |
Oct 2024 36 | Oct 2024 | 36 |
Jan 2025 37 | Jan 2025 | 37 |
Feb 2025 36 | Feb 2025 | 36 |
Apr 2025 36 | Apr 2025 | 36 |
May 2025 33 | May 2025 | 33 |
Jun 2025 35 | Jun 2025 | 35 |
Aug 2025 37 | Aug 2025 | 37 |
Oct 2025 36 | Oct 2025 | 36 |
Nov 2025 37 | Nov 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sega NPS by Gender
Female customers rated Sega's NPS 44 points higher than Male customers.
Male
13
Sega's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
57
Sega's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Sega NPS by Ethnicity
Sega's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
Sega NPS by Age
Sega's NPS was rated 23 points by customers ages 18-25 on Comparably.
Sega NPS by Usage
Sega's NPS was rated the highest by customers who have used Sega's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 25 | Over 10 Years | 25 |
Sega Customer Reviews
Out of the 5 Sega customer reviews 4 were positive and 1 was constructive. Sega customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sega Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Sega users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sega Customer Loyalty Score by Gender
Sega's Customer Loyalty score was rated 87 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sega.
Male
87%
Yes
Female
87%
Yes
Sega Customer Loyalty Score by Ethnicity
Sega's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sega.
82
out of 100
Caucasian
78
out of 100
Hispanic or Latino
Sega Customer Loyalty Score by Age
Sega's Customer Loyalty score was rated 80% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sega.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
Sega Customer Loyalty Score by Usage
Sega's Customer Loyalty score was rated the highest by customers who have used Sega's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sega Customer Loyalty Score by Industry
Sega's Customer Loyalty score was rated 100% by both Arts and Entertainment and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sega Customer Loyalty vs. Competitors
Compared to its competitors, Sega's Customer Loyalty score is rated right above Atari, and is preceded by Konami.
Unlock Sega Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sega Customer Loyalty vs. Competitors data and gain insights into your customers today.
Sega Product Quality
4.3/5
Sega has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sega's overall Product Quality score rated by its users and customers.
Sega Product Information
Sega’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Sega's product the highest. Reviewers from the Tech industry rated Sega the lowest at 3.8.
- Website
- http://www.sega.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Gaming
Media
Sports & Entertainment
Quick Insights into Sega Product Quality
Sega's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sega's Product Quality.
Ranked Sega Product Quality the Highest
Ranked Sega Product Quality the Lowest
Sega Product Quality Score by Gender
Female customers rated Sega's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sega.
Male
4/5
Female
4.5/5
Sega Product Quality Score by Ethnicity
Sega's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sega.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Sega Product Quality Score by Age
Sega's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sega.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Sega Product Quality Score by Usage
Sega's Product Quality score was rated the highest by customers who have used Sega's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sega Product Quality Score by Industry
Sega's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sega Product Quality vs. Competitors
Compared to its competitors, Sega's Product Quality score is rated right above Capcom, and is preceded by Nintendo.
Unlock Sega Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sega Product Quality vs. Competitors data and gain insights into your customers today.
Sega Pricing
Sega ROI & Value For Money
4/5
Sega has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sega's overall ROI score rated by its users and customers.
Sega Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Sega.
Quick Insights into Sega ROI
Sega's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Sega's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Sega's ROI score.
Ranked Sega ROI the Highest
Ranked Sega ROI the Lowest
Sega ROI Score by Gender
Female customers rated Sega's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sega.
Male
3.5/5
Female
4/5
Sega ROI Score by Ethnicity
Sega's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sega.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
Sega ROI Score by Age
Sega's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sega.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Sega ROI Score by Usage
Sega's ROI score was rated the highest by customers who have used Sega's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sega ROI Score by Industry
Sega's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sega Pricing vs. Competitors
Compared to its competitors, Sega's ROI score is rated right above Konami, and is preceded by Capcom.
Unlock Sega ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sega ROI vs. Competitors data and gain insights into your customers today.
Sega Customer Satisfaction (CSAT)
Sega Customer Satisfaction (CSAT) Score
84 / 100
Sega has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
39%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sega Customer Satisfaction
Sega's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Sega's Customer Satisfaction.
Ranked Sega Customer Satisfaction the Highest
Ranked Sega Customer Satisfaction the Lowest
Sega Customer Satisfaction Score by Gender
Sega's Customer Satisfaction score was rated 86 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sega.
86 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
86 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sega Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sega's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sega.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Sega's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sega.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sega Customer Satisfaction Score by Age
Sega's Customer Satisfaction score was rated 78 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sega.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% |
Sega Customer Satisfaction Score by Usage
Sega's Customer Satisfaction score was rated the highest by customers who have used Sega's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sega Customer Satisfaction Score by Industry
Sega's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sega Customer Satisfaction Score by Industry",
"text": "Sega's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Sega's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Sega's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Sega Customer Satisfaction vs. Competitors
Compared to its competitors, Sega's Customer Satisfaction score is rated right above Capcom, and is preceded by Nintendo.
Unlock Sega Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sega Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Sega Customer Service
4/5
Sega has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sega's overall Customer Service score rated by its users and customers.
About Sega's Customer Service
Address
San Francisco, CA
Website
http://www.sega.com
Phone Number
415-701-4200
Quick Insights into Sega Customer Service
Sega's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Sega's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Sega's Customer Service score.
Ranked Sega Customer Service the Highest
Ranked Sega Customer Service the Lowest
Sega Customer Service Score by Gender
Female customers rated Sega's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sega.
Male
3.8/5
Female
4.4/5
Sega Customer Service Score by Ethnicity
Sega's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sega.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
Sega Customer Service Score by Age
Sega's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sega.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Sega Customer Service Score by Usage
Sega's Customer Service score was rated the highest by customers who have used Sega's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sega Customer Service Score by Industry
Sega's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sega Customer Service vs. Competitors
Compared to its competitors, Sega's Customer Service score is rated right above Capcom, and is preceded by Nintendo.
Unlock Sega Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sega Customer Service vs. Competitors data and gain insights into your customers today.
Sega as an Employer
3.3/5
Sega has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sega scored a 37 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Sega would recommend the brand to a friend. ENPS measures how likely Sega employees would recommend working at Sega to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 25% | Promoters |
|---|---|
| 42% | Passive |
| 33% | Detractors |
