-7
NPS
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Konami
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About Konami's Brand
Konami develops, markets, and distributes video game software products for stationary and portable consoles, and personal computers. Among its major competitors, Konami is ranked in 4th place for NPS while Nintendo is 1st, and Capcom is 2nd.Their current valuation is $9.13B
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Konami Ranking
- #3 / 4 of its competitors
Konami NPS
Konami's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether Konami's customers would recommend using the product based on a scale of -100 to 100.
Konami Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
Konami NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -15 | Nov 2023 | -15 |
Jan 2024 -16 | Jan 2024 | -16 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -13 | Mar 2024 | -13 |
May 2024 -9 | May 2024 | -9 |
Aug 2024 -8 | Aug 2024 | -8 |
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -11 | Oct 2024 | -11 |
Nov 2024 -9 | Nov 2024 | -9 |
Feb 2025 -11 | Feb 2025 | -11 |
Mar 2025 -9 | Mar 2025 | -9 |
Apr 2025 -8 | Apr 2025 | -8 |
How Other Brands Compare
Konami is ranked third for NPS among its competitors. Nintendo and Capcom come in first and second, with Electronic Arts (EA) coming in at #4. Among those competitors, it is the third most valued company behind Nintendo.
Konami |  Nintendo |  Electronic Arts (EA) |  Capcom | |
| Global Ranking | #- | #17 | #- | #- |
| NPS | -7 | 55 | -11 | 38 |
| Valuation Updated every 24 hours for public companies | $9.13B | $85.71B | $41.98B | $8.92B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Konami NPS by Gender
Female customers rated Konami's NPS 1 points higher than Male customers.
Male
-35
Konami's NPS was rated -35 by Male customers on Comparably.
30%
Promoters
5%
Passives
65%
Detractors
Female
-34
Konami's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Konami NPS by Ethnicity
Konami's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other 34 | Other | 34 |
Konami NPS by Age
Konami's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Konami NPS by Usage
Konami's NPS was rated the highest by customers who have used Konami's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -45 | 2 to 5 Years | -45 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -34 | Over 10 Years | -34 |
Konami Customer Reviews
Out of the 5 Konami customer reviews 5 were positive and 0 were constructive. Konami customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Konami Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Konami users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Konami Customer Loyalty Score by Gender
Male customers rated Konami's Customer Loyalty score 3% higher than Female customers.
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Male
73%
Yes
Female
70%
Yes
Konami Customer Loyalty Score by Ethnicity
Konami's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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64
out of 100
Caucasian
100
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
100
out of 100
Other
Konami Customer Loyalty Score by Age
Konami's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 55% | 26-30 | 55% |
Konami Customer Loyalty Score by Usage
Konami's Customer Loyalty score was rated the highest by customers who have used Konami's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Konami Customer Loyalty Score by Industry
Konami's Customer Loyalty score was rated 70% by Tech industry customers.
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Konami Customer Loyalty vs. Competitors
Compared to its competitors, Konami's Customer Loyalty score is rated right above Sega, and is preceded by Nintendo.
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Konami Product Quality
3.3/5
Konami has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Konami Product Information
Konami’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Konami's product the highest.
- Website
- https://www.konami.com/en/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Gaming
Hardware and Devices
Healthcare
Media
Sports & Entertainment
Quick Insights into Konami Product Quality
Konami's Product Quality score was rated highest by customers who have used Konami's products/services for 5 to 10 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Konami Product Quality the Highest
Ranked Konami Product Quality the Lowest
Konami Product Quality Score by Gender
Male customers rated Konami's Product Quality score 0.4 stars higher than Female customers.
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Male
3/5
Female
2.6/5
Konami Product Quality Score by Ethnicity
Konami's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 3.5 | Other | 3.5 |
Konami Product Quality Score by Age
Konami's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 3.2 | 26-30 | 3.2 |
Konami Product Quality Score by Usage
Konami's Product Quality score was rated the highest by customers who have used Konami's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Konami Product Quality Score by Industry
Konami's Product Quality score was rated 2 stars by Tech industry customers.
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Konami Product Quality vs. Competitors
Compared to its competitors, Konami's Product Quality score is rated right above Electronic Arts (EA), and is preceded by Capcom.
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Konami Pricing
Konami ROI & Value For Money
2.9/5
Konami has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Konami Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Konami ROI
Konami's ROI score was rated highest by customers who have used Konami's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
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Ranked Konami ROI the Highest
Ranked Konami ROI the Lowest
Konami ROI Score by Gender
Female customers rated Konami's ROI score 0.5 stars higher than Male customers.
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Male
2.1/5
Female
2.6/5
Konami ROI Score by Ethnicity
Konami's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Other 1.8 | Other | 1.8 |
Konami ROI Score by Age
Konami's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 1.5 | 26-30 | 1.5 |
Konami ROI Score by Usage
Konami's ROI score was rated the highest by customers who have used Konami's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Konami ROI Score by Industry
Konami's ROI score was rated 1.5 stars by Tech industry customers.
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Konami Pricing vs. Competitors
Compared to its competitors, Konami's ROI score is rated right above Electronic Arts (EA), and is preceded by Sega.
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Konami Customer Satisfaction (CSAT)
Konami Customer Satisfaction (CSAT) Score
56 / 100
Konami has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
26%
Satisfied
30%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
9%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Konami Customer Satisfaction
Konami's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 26-30.
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Ranked Konami Customer Satisfaction the Highest
Ranked Konami Customer Satisfaction the Lowest
Konami Customer Satisfaction Score by Gender
Female customers rated Konami's Customer Satisfaction score 32 points higher than Male customers.
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35 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 15% | |
Very Dissatisfied | 45% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Konami Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Konami's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
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30 / 100
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
Konami's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
Konami's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Konami's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Konami Customer Satisfaction Score by Age
Konami's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 0% |
Konami Customer Satisfaction Score by Usage
Konami's Customer Satisfaction score was rated the highest by customers who have used Konami's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Konami Customer Satisfaction Score by Industry
Konami's Customer Satisfaction score was rated 17 points by Tech industry customers.
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"label": "Tech",
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}Konami Customer Satisfaction vs. Competitors
Compared to its competitors, Konami's Customer Satisfaction score is rated right above Electronic Arts (EA), and is preceded by Capcom.
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Konami Customer Service
2.8/5
Konami has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Konami's Customer Service
Website
https://www.konami.com/en/
Phone Number
+81 3-5770-0573
Quick Insights into Konami Customer Service
Konami's Customer Service score was rated highest by customers who have used Konami's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
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Ranked Konami Customer Service the Highest
Ranked Konami Customer Service the Lowest
Konami Customer Service Score by Gender
Male customers rated Konami's Customer Service score 0.6 stars higher than Female customers.
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Male
2.2/5
Female
1.6/5
Konami Customer Service Score by Ethnicity
Konami's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 2.1 | Other | 2.1 |
Konami Customer Service Score by Age
Konami's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 1.5 | 26-30 | 1.5 |
Konami Customer Service Score by Usage
Konami's Customer Service score was rated the highest by customers who have used Konami's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Konami Customer Service Score by Industry
Konami's Customer Service score was rated 1.5 stars by Tech industry customers.
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Konami Customer Service vs. Competitors
Compared to its competitors, Konami's Customer Service score is rated right above WayBetter, and is preceded by Electronic Arts (EA).
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Konami as an Employer
2.2/5
Konami has a 2.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Konami scored a -7 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Konami would recommend the brand to a friend. ENPS measures how likely Konami employees would recommend working at Konami to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
