10
NPS
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Epic Games
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About Epic Games' Brand
Founded in 1991, Epic Games is a leading interactive entertainment company and provider of 3D engine technology. Epic operates Fortnite, one of the world’s largest games with over 350 million accounts and 2.5 billion friend connections. Epic also develops Unreal Engine, which powers the world’s leading games and is adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content. Epic has over 40 offices worldwide with headquarters in Cary, North Carolina. Among its major competitors, Epic Games is ranked in 4th place for NPS while NVIDIA is 1st, and Capcom is 2nd.Their current valuation is $15.00B
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Epic Games Ranking
- #3 / 4 of its competitors
Epic Games NPS
Epic Games's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether Epic Games's customers would recommend using the product based on a scale of -100 to 100.
Epic Games Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
Epic Games NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 12 | Dec 2024 | 12 |
Jan 2025 12 | Jan 2025 | 12 |
Feb 2025 12 | Feb 2025 | 12 |
Mar 2025 12 | Mar 2025 | 12 |
Apr 2025 12 | Apr 2025 | 12 |
May 2025 12 | May 2025 | 12 |
Jul 2025 12 | Jul 2025 | 12 |
Sep 2025 12 | Sep 2025 | 12 |
Oct 2025 12 | Oct 2025 | 12 |
Nov 2025 12 | Nov 2025 | 12 |
Dec 2025 12 | Dec 2025 | 12 |
Jan 2026 10 | Jan 2026 | 10 |
How Other Brands Compare
Epic Games is ranked third for NPS among its competitors. NVIDIA and Ubisoft come in first and second, with Activision Blizzard coming in at #4. Among those competitors, it is the lowest valued company behind NVIDIA.
Epic Games |  NVIDIA |  Ubisoft |  Activision Blizzard | |
| Global Ranking | #- | #34 | #80 | #527 |
| NPS | 10 | 47 | 13 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $15.00B | $369.58B | - | $74.97B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Epic Games NPS by Gender
Female customers rated Epic Games's NPS 18 points higher than Male customers.
Male
-8
Epic Games's NPS was rated -8 by Male customers on Comparably.
41%
Promoters
10%
Passives
49%
Detractors
Female
10
Epic Games's NPS was rated 10 by Female customers on Comparably.
46%
Promoters
18%
Passives
36%
Detractors
Epic Games NPS by Ethnicity
Epic Games's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -27 | Caucasian | -27 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
African American/Black 10 | African American/Black | 10 |
Asian or Pacific Islander 15 | Asian or Pacific Islander | 15 |
Native American -42 | Native American | -42 |
Other 5 | Other | 5 |
Epic Games NPS by Age
Epic Games's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Epic Games NPS by Usage
Epic Games's NPS was rated the highest by customers who have used Epic Games's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years 22 | 1 to 2 Years | 22 |
2 to 5 Years -11 | 2 to 5 Years | -11 |
5 to 10 Years -21 | 5 to 10 Years | -21 |
Over 10 Years 12 | Over 10 Years | 12 |
Epic Games NPS vs. Competitors
Compared to its competitors, Epic Games's NPS is rated right above Tencent, and is preceded by Ubisoft.
| COMPANY | NPS Score | |
|---|---|---|
| NVIDIA | 47 |
 | Capcom | 38 |
| Ubisoft | 13 |
| Epic Games | 10 |
 | Tencent | 5 |
 | Crytek | N/A |
 | Trion Worlds | N/A |
| Activision Blizzard | -13 |
 | GameFly | -100 |
Epic Games Customer Reviews
Out of the 36 Epic Games customer reviews 24 were positive and 12 were constructive. Epic Games customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Epic Games Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Epic Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Epic Games Customer Loyalty Score by Gender
Female customers rated Epic Games's Customer Loyalty score 8% higher than Male customers.
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Male
78%
Yes
Female
86%
Yes
Epic Games Customer Loyalty Score by Ethnicity
Epic Games's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Epic Games.
79
out of 100
Caucasian
69
out of 100
Hispanic or Latino
90
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
100
out of 100
Native American
72
out of 100
Other
Epic Games Customer Loyalty Score by Age
Epic Games's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
26-30 73% | 26-30 | 73% |
31-35 71% | 31-35 | 71% |
36-40 83% | 36-40 | 83% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
56-60 100% | 56-60 | 100% |
61-65 82% | 61-65 | 82% |
66+ 70% | 66+ | 70% |
Epic Games Customer Loyalty Score by Usage
Epic Games's Customer Loyalty score was rated the highest by customers who have used Epic Games's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Epic Games Customer Loyalty Score by Industry
Epic Games's Customer Loyalty score was rated the highest by Computer Hardware industry customers, and the lowest by Business and Consumer Services industry customers.
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Epic Games Customer Loyalty vs. Competitors
Compared to its competitors, Epic Games's Customer Loyalty score is rated right above Tencent, and is preceded by NVIDIA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GameFly | 100% |
| Capcom | 91% |
| NVIDIA | 83% |
| Epic Games | 78% |
| Tencent | 78% |
| Ubisoft | 75% |
| Activision Blizzard | 70% |
| Crytek | N/A |
| Trion Worlds | N/A |
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Epic Games Product Quality
3.4/5
Epic Games has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Epic Games Product Information
Epic Games’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Epic Games's product the highest. Reviewers from the Computer Hardware industry rated Epic Games the lowest at 2.6.
- Website
- http://epicgames.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Epic Games Product Quality
Epic Games's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers from the Beverage, Wine and Spirits industry.
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Ranked Epic Games Product Quality the Highest
Ranked Epic Games Product Quality the Lowest
Epic Games Product Quality Score by Gender
Female customers rated Epic Games's Product Quality score 0.5 stars higher than Male customers.
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Male
3.1/5
Female
3.6/5
Epic Games Product Quality Score by Ethnicity
Epic Games's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Epic Games.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 2.9 | Native American | 2.9 |
Other 3.3 | Other | 3.3 |
Epic Games Product Quality Score by Age
Epic Games's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.7 | 41-45 | 3.7 |
46-50 2.6 | 46-50 | 2.6 |
56-60 3.2 | 56-60 | 3.2 |
61-65 4.3 | 61-65 | 4.3 |
66+ 3.5 | 66+ | 3.5 |
Epic Games Product Quality Score by Usage
Epic Games's Product Quality score was rated the highest by customers who have used Epic Games's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epic Games Product Quality Score by Industry
Epic Games's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Epic Games Product Quality vs. Competitors
Compared to its competitors, Epic Games's Product Quality score is rated right above Activision Blizzard, and is preceded by Tencent.
| COMPANY | Product Quality Score | |
|---|---|---|
| GameFly | 5/5 |
| NVIDIA | 4.2/5 |
| Capcom | 4.2/5 |
| Ubisoft | 3.7/5 |
| Tencent | 3.7/5 |
| Epic Games | 3.4/5 |
| Activision Blizzard | 3/5 |
| Crytek | N/A |
| Trion Worlds | N/A |
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Epic Games Pricing
Epic Games ROI & Value For Money
3.3/5
Epic Games has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Epic Games Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Construction industry think that they had the lowest ROI from Epic Games.
Quick Insights into Epic Games ROI
Epic Games's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Construction industry.
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Ranked Epic Games ROI the Highest
Ranked Epic Games ROI the Lowest
Epic Games ROI Score by Gender
Female customers rated Epic Games's ROI score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Epic Games ROI Score by Ethnicity
Epic Games's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 2.6 | Native American | 2.6 |
Other 3.2 | Other | 3.2 |
Epic Games ROI Score by Age
Epic Games's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.1 | 31-35 | 2.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.2 | 46-50 | 2.2 |
56-60 3.8 | 56-60 | 3.8 |
61-65 4 | 61-65 | 4 |
66+ 4.5 | 66+ | 4.5 |
Epic Games ROI Score by Usage
Epic Games's ROI score was rated the highest by customers who have used Epic Games's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epic Games ROI Score by Industry
Epic Games's ROI score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
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Epic Games Pricing vs. Competitors
Compared to its competitors, Epic Games's ROI score is rated right above Activision Blizzard, and is preceded by Ubisoft.
| COMPANY | Pricing Score | |
|---|---|---|
| NVIDIA | 4/5 |
| Capcom | 4/5 |
| GameFly | 4/5 |
| Tencent | 3.7/5 |
| Ubisoft | 3.4/5 |
| Epic Games | 3.3/5 |
| Activision Blizzard | 2.8/5 |
| Crytek | N/A |
| Trion Worlds | N/A |
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Epic Games Customer Satisfaction (CSAT)
Epic Games Customer Satisfaction (CSAT) Score
63 / 100
Epic Games has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Epic Games Customer Satisfaction
Epic Games's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers from the Retail industry.
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Ranked Epic Games Customer Satisfaction the Highest
Ranked Epic Games Customer Satisfaction the Lowest
Epic Games Customer Satisfaction Score by Gender
Female customers rated Epic Games's Customer Satisfaction score 7 points higher than Male customers.
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57 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 8% | |
Very Dissatisfied | 28% |
64 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 3% | |
Very Dissatisfied | 12% |
Epic Games Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Epic Games' Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
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51 / 100
Very Satisfied
24%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
30%
CSAT according to Hispanic or Latino
Epic Games' Customer Satisfaction (CSAT) score was rated 64% according to Hispanic or Latino users and customers.
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64 / 100
Very Satisfied
35%
Satisfied
29%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
6%
Very Dissatisfied
12%
CSAT according to African American/Black
Epic Games' Customer Satisfaction (CSAT) score was rated 65% according to African American/Black users and customers.
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65 / 100
Very Satisfied
50%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
27%
CSAT according to Asian or Pacific Islander
Epic Games' Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
19%
Satisfied
38%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
10%
Very Dissatisfied
19%
CSAT according to Native American
Epic Games' Customer Satisfaction (CSAT) score was rated 57% according to Native American users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Other
Epic Games' Customer Satisfaction (CSAT) score was rated 61% according to Other users and customers.
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61 / 100
Very Satisfied
55%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
20%
Epic Games Customer Satisfaction Score by Age
Epic Games's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 68% | |||||||||||||||
| 26-30 | 31% | |||||||||||||||
| 31-35 | 43% | |||||||||||||||
| 36-40 | 55% | |||||||||||||||
| 41-45 | 62% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 75% |
Epic Games Customer Satisfaction Score by Usage
Epic Games's Customer Satisfaction score was rated the highest by customers who have used Epic Games's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epic Games Customer Satisfaction Score by Industry
Epic Games's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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{
"title": "Epic Games Customer Satisfaction Score by Industry",
"text": "Epic Games's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Retail industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 60,
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"label": "Accounting",
"groupId": 495,
"score": 76,
"stars": 0,
"csatScore": 76,
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"scoreClassName": "",
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{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 43,
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"score": 58,
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"scoreClassName": "",
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"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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"groupId": 504,
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"scoreClassName": "",
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{
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"groupId": 510,
"score": 43,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 80,
"stars": 0,
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{
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"scoreClassName": "",
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},
{
"label": "Retail",
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]
}Epic Games Customer Satisfaction vs. Competitors
Compared to its competitors, Epic Games's Customer Satisfaction score is rated right above Activision Blizzard, and is preceded by Ubisoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GameFly | 100% |
| NVIDIA | 82% |
| Capcom | 82% |
| Tencent | 75% |
| Ubisoft | 68% |
| Epic Games | 63% |
| Activision Blizzard | 47% |
| Crytek | 0% |
| Trion Worlds | 0% |
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Epic Games Customer Service
3.2/5
Epic Games has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Epic Games's Customer Service
Address
Epic Games HQ, Cary, NC 27518
Website
http://epicgames.com
Phone Number
919-854-0070
Epic Games's Social Links
Quick Insights into Epic Games Customer Service
Epic Games's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Retail industry.
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Ranked Epic Games Customer Service the Highest
Ranked Epic Games Customer Service the Lowest
Epic Games Customer Service Score by Gender
Female customers rated Epic Games's Customer Service score 0.6 stars higher than Male customers.
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Male
2.8/5
Female
3.4/5
Epic Games Customer Service Score by Ethnicity
Epic Games's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Epic Games.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Native American 2.6 | Native American | 2.6 |
Other 3 | Other | 3 |
Epic Games Customer Service Score by Age
Epic Games's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.2 | 31-35 | 2.2 |
36-40 3 | 36-40 | 3 |
41-45 3.3 | 41-45 | 3.3 |
46-50 1.9 | 46-50 | 1.9 |
56-60 3.9 | 56-60 | 3.9 |
61-65 4 | 61-65 | 4 |
66+ 4.3 | 66+ | 4.3 |
Epic Games Customer Service Score by Usage
Epic Games's Customer Service score was rated the highest by customers who have used Epic Games's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Epic Games Customer Service Score by Industry
Epic Games's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Epic Games Customer Service vs. Competitors
Compared to its competitors, Epic Games's Customer Service score is rated right above Activision Blizzard, and is preceded by Ubisoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| NVIDIA | 4/5 |
| Capcom | 3.9/5 |
| Tencent | 3.7/5 |
| GameFly | 3.5/5 |
| Ubisoft | 3.4/5 |
| Epic Games | 3.2/5 |
| Activision Blizzard | 2.7/5 |
| Crytek | N/A |
| Trion Worlds | N/A |
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Epic Games as an Employer
3.6/5
Epic Games has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Epic Games scored a 10 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Epic Games would recommend the brand to a friend. ENPS measures how likely Epic Games employees would recommend working at Epic Games to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 54% | Promoters |
|---|---|
| 9% | Passive |
| 37% | Detractors |
