28
NPS
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Skanska
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About Skanska's Brand
Skanska is a project development and construction group, concentrated on selected home markets.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Skanska NPS
Skanska's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Skanska's customers would recommend using the product based on a scale of -100 to 100.
Skanska Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Skanska NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 15 | Mar 2023 | 15 |
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 21 | Sep 2023 | 21 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 21 | Nov 2023 | 21 |
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 24 | Apr 2024 | 24 |
Jul 2024 28 | Jul 2024 | 28 |
Jan 2025 30 | Jan 2025 | 30 |
Mar 2025 28 | Mar 2025 | 28 |
May 2025 29 | May 2025 | 29 |
Jun 2025 27 | Jun 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skanska NPS by Gender
Female customers rated Skanska's NPS 11 points higher than Male customers.
Male
56
Skanska's NPS was rated 56 by Male customers on Comparably.
78%
Promoters
0%
Passives
22%
Detractors
Female
67
Skanska's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Skanska NPS by Ethnicity
Skanska's NPS was rated 34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other 34 | Other | 34 |
Skanska NPS by Age
Skanska's NPS was rated 34 points by customers ages 41-45 on Comparably.
Skanska NPS by Usage
Skanska's NPS was rated the highest by customers who have used Skanska's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
Over 10 Years 34 | Over 10 Years | 34 |
Skanska Customer Reviews
Out of the 2 Skanska customer reviews 2 were positive and 0 were constructive. Skanska customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Skanska Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Skanska users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Skanska Customer Loyalty Score by Gender
Female customers rated Skanska's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Skanska Customer Loyalty Score by Ethnicity
Skanska's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Skanska.
40
out of 100
Caucasian
100
out of 100
Other
Skanska Customer Loyalty Score by Age
Skanska's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Skanska.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Skanska Customer Loyalty Score by Usage
Skanska's Customer Loyalty score was rated the highest by customers who have used Skanska's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Skanska Customer Loyalty Score by Industry
Skanska's Customer Loyalty score was rated 100% by Accounting industry customers.
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Skanska Product Quality
3.6/5
Skanska has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Skanska Product Information
Skanska’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Skanska's product the highest.
- Website
- http://skanska.com
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
Construction
Quick Insights into Skanska Product Quality
Skanska's Product Quality score was rated highest by customers who have used Skanska's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Skanska Product Quality the Highest
Ranked Skanska Product Quality the Lowest
Skanska Product Quality Score by Gender
Female customers rated Skanska's Product Quality score 1.4 stars higher than Male customers.
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Male
3.2/5
Female
4.6/5
Skanska Product Quality Score by Ethnicity
Skanska's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Skanska.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 3.5 | Other | 3.5 |
Skanska Product Quality Score by Age
Skanska's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Skanska.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Skanska Product Quality Score by Usage
Skanska's Product Quality score was rated the highest by customers who have used Skanska's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skanska Product Quality Score by Industry
Skanska's Product Quality score was rated 4.6 stars by Accounting industry customers.
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Skanska Pricing
Skanska ROI & Value For Money
3.7/5
Skanska has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Skanska Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Skanska ROI
Skanska's ROI score was rated highest by customers who have used Skanska's products/services for Less than 1 Year, and rated lowest by customers who have used Skanska's products/services for Over 10 Years.
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Ranked Skanska ROI the Highest
Ranked Skanska ROI the Lowest
Skanska ROI Score by Gender
Female customers rated Skanska's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Skanska.
Male
4.1/5
Female
4.5/5
Skanska ROI Score by Ethnicity
Skanska's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Skanska.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 3.3 | Other | 3.3 |
Skanska ROI Score by Age
Skanska's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Skanska.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Skanska ROI Score by Usage
Skanska's ROI score was rated the highest by customers who have used Skanska's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Skanska ROI Score by Industry
Skanska's ROI score was rated 4.5 stars by Accounting industry customers.
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Skanska Customer Satisfaction (CSAT)
Skanska Customer Satisfaction (CSAT) Score
71 / 100
Skanska has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
33%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Skanska Customer Satisfaction
Skanska's Customer Satisfaction score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Skanska's Customer Satisfaction.
Ranked Skanska Customer Satisfaction the Highest
Skanska Customer Satisfaction Score by Gender
Skanska's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Skanska.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Skanska Customer Satisfaction Score by Industry
Skanska's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Skanska Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
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}Skanska Customer Service
3.6/5
Skanska has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Skanska's overall Customer Service score rated by its users and customers.
About Skanska's Customer Service
Address
Stockholm, ME
Website
http://skanska.com
Phone Number
54 11 4341 7000
Quick Insights into Skanska Customer Service
Skanska's Customer Service score was rated highest by customers who have used Skanska's products/services for Less than 1 Year, and rated lowest by customers who have used Skanska's products/services for Over 10 Years.
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Ranked Skanska Customer Service the Highest
Ranked Skanska Customer Service the Lowest
Skanska Customer Service Score by Gender
Female customers rated Skanska's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Skanska.
Male
4.1/5
Female
4.5/5
Skanska Customer Service Score by Ethnicity
Skanska's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Skanska.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 3.5 | Other | 3.5 |
Skanska Customer Service Score by Age
Skanska's Customer Service score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Skanska.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Skanska Customer Service Score by Usage
Skanska's Customer Service score was rated the highest by customers who have used Skanska's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Skanska Customer Service Score by Industry
Skanska's Customer Service score was rated 4.5 stars by Accounting industry customers.
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Skanska as an Employer
4.1/5
Skanska has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Skanska scored a 28 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Skanska would recommend the brand to a friend. ENPS measures how likely Skanska employees would recommend working at Skanska to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
