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Elsevier is

Ranked

#77

Media and Entertainment Brands

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Elsevier is ranked #77 in Media and Entertainment Brands

About Elsevier's Brand

Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. Elsevier’s brand is ranked #653 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Elsevier. When compared to other organizations within the Media and Entertainment industry, Elsevier is ranked #77. Among its major competitors, Elsevier is ranked in 1st place for NPS while Wiley is 2nd, and Clarivate is 3rd. Overall, Elsevier has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $47.90B

Brand at a Glance

78%

Customer Loyalty

3.8/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

Elsevier Ranking

Elsevier NPS

Elsevier's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether Elsevier's customers would recommend using the product based on a scale of -100 to 100.

Elsevier Overall NPS

NPS

55%	Promoters
16%	Passives
29%	Detractors

Elsevier NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 41	Apr 2023	41
May 2023 42	May 2023	42
Jun 2023 38	Jun 2023	38
Nov 2023 38	Nov 2023	38
Feb 2024 37	Feb 2024	37
Mar 2024 35	Mar 2024	35
Jun 2024 37	Jun 2024	37
Oct 2024 33	Oct 2024	33
Jan 2025 30	Jan 2025	30
Jun 2025 27	Jun 2025	27
Jul 2025 25	Jul 2025	25
Aug 2025 25	Aug 2025	25

How Other Brands Compare

Elsevier is ranked first for NPS among its competitors. Wiley and Clarivate come in second and third, with Taylor and Francis coming in at #4. Among those competitors, it is the most valued company.

	Elsevier	Wiley	Clarivate	Taylor and Francis
Global Ranking	#653	#473	#-	#-
NPS	26	22	17	0
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$47.90B	$2.04B	$8.22B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Elsevier NPS by Gender

Female customers rated Elsevier's NPS 17 points higher than Male customers.

Male

-17

Elsevier's NPS was rated -17 by Male customers on Comparably.

33%

Promoters

17%

Passives

50%

Detractors

Female

Elsevier's NPS was rated by Female customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Elsevier NPS by Ethnicity

Elsevier's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -75	Caucasian	-75
African American/Black 0	African American/Black	0

Elsevier NPS by Age

Elsevier's NPS was rated 0 points by customers ages 26-30 and customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

40%

20%

40%

31-35

33%

34%

33%

Elsevier NPS by Usage

Elsevier's NPS was rated the highest by customers who have used Elsevier's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -1	1 to 2 Years	-1
2 to 5 Years 100	2 to 5 Years	100
5 to 10 Years 58	5 to 10 Years	58

Elsevier NPS vs. Competitors

Compared to its competitors, Elsevier's NPS is rated right above Wiley.

COMPANY		NPS Score
	Elsevier	26
	Wiley	22
	Clarivate	17
	Taylor and Francis	0

Elsevier NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Elsevier's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Elsevier	26
	Instagram	21

Elsevier Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Elsevier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

Elsevier Customer Loyalty Score by Gender

Male customers rated Elsevier's Customer Loyalty score 21% higher than Female customers.

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Male

85%

Yes

Female

64%

Yes

Elsevier Customer Loyalty Score by Ethnicity

Elsevier's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

Elsevier Customer Loyalty Score by Age

Elsevier's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Elsevier.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
31-35 40%	31-35	40%

Elsevier Customer Loyalty Score by Usage

Elsevier's Customer Loyalty score was rated the highest by customers who have used Elsevier's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	100%
1 to 2 Years	82%

Elsevier Customer Loyalty Score by Industry

Elsevier's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.

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Education	78%
Healthcare, Hospitals and Medicine	100%

Elsevier Customer Loyalty vs. Competitors

Compared to its competitors, Elsevier's Customer Loyalty score is rated right above Wiley, and is preceded by Taylor and Francis.

COMPANY		Customer Loyalty Score
	Taylor and Francis	100%
	Elsevier	78%
	Wiley	78%
	Clarivate	78%

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Elsevier's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	Elsevier	78%

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Elsevier Product Quality

3.8/5

Elsevier has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Elsevier Product Information

Elsevier serves markets in the United States, Europe, and Germany. Elsevier supports Web devices and offers products for medium and large sized businesses.

Elsevier’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Elsevier's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Elsevier the lowest at 3.4.

Website: http://www.elsevier.com/

Company Size: 5,001-10,000 Employees

Industry

Information Services

Tech

AI, Big Data and Analytics

Healthcare

Languages Supported

English

Product Type

Electronic Data Capture Software

Clinical Trial Management Software

Quick Insights into Elsevier Product Quality

Elsevier's Product Quality score was rated highest by customers who have used Elsevier's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.

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Ranked Elsevier Product Quality the Highest

5 to 10 Years	4.6
Marketing, Advertising and Research	4.4
Male	3.9

Ranked Elsevier Product Quality the Lowest

Less than 1 Year	2.8
Female	2.6
Caucasian	2.5

Elsevier Product Quality Score by Gender

Male customers rated Elsevier's Product Quality score 1.3 stars higher than Female customers.

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Male

3.9/5

Female

2.6/5

Elsevier Product Quality Score by Ethnicity

Elsevier's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
African American/Black 3.6	African American/Black	3.6

Elsevier Product Quality Score by Age

Elsevier's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 3.5	26-30	3.5
31-35 3.1	31-35	3.1

Elsevier Product Quality Score by Usage

Elsevier's Product Quality score was rated the highest by customers who have used Elsevier's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.8
1 to 2 Years	3.9
2 to 5 Years	4.3
5 to 10 Years	4.6

Elsevier Product Quality Score by Industry

Elsevier's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Education	3.9
Healthcare, Hospitals and Medicine	3.4
Marketing, Advertising and Research	4.4

Elsevier Product Quality vs. Competitors

Compared to its competitors, Elsevier's Product Quality score is rated right below Taylor and Francis.

COMPANY		Product Quality Score
	Clarivate	4/5
	Wiley	4/5
	Taylor and Francis	4/5
	Elsevier	3.8/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Elsevier's Product Quality score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Elsevier	3.8/5
	Instagram	3.7/5

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Elsevier Pricing

Elsevier ROI & Value For Money

3.8/5

Elsevier has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Elsevier Pricing Plans

Elsevier has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Elsevier.

Who Uses Elsevier?

Medium Businesses

Large Enterprises

Quick Insights into Elsevier ROI

Elsevier's ROI score was rated highest by customers who have used Elsevier's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.

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Ranked Elsevier ROI the Highest

1 to 2 Years	4
Education	3.6
African American/Black	3.4

Ranked Elsevier ROI the Lowest

Female	2.6
Less than 1 Year	2.6
Caucasian	2.2

Elsevier ROI Score by Gender

Male customers rated Elsevier's ROI score 0.8 stars higher than Female customers.

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Male

3.4/5

Female

2.6/5

Elsevier ROI Score by Ethnicity

Elsevier's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
African American/Black 3.4	African American/Black	3.4

Elsevier ROI Score by Age

Elsevier's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 3.2	26-30	3.2
31-35 3.1	31-35	3.1

Elsevier ROI Score by Usage

Elsevier's ROI score was rated the highest by customers who have used Elsevier's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	4

Elsevier ROI Score by Industry

Elsevier's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Education	3.6
Healthcare, Hospitals and Medicine	3.2

Elsevier Pricing vs. Competitors

Compared to its competitors, Elsevier's ROI score is rated right above Wiley.

COMPANY		Pricing Score
	Elsevier	3.8/5
	Wiley	3.8/5
	Clarivate	3.8/5
	Taylor and Francis	3.5/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Elsevier's ROI score is rated right above Rockstar Games, and is preceded by Apple.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Elsevier	3.8/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5

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Elsevier Customer Satisfaction (CSAT)

Elsevier Customer Satisfaction (CSAT) Score

65 / 100

Elsevier has an overall Customer Satisfaction score of 65 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	25%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

40%

Satisfied

25%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

10%

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Elsevier Customer Satisfaction

Elsevier's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Elsevier Customer Satisfaction the Highest

Male	83%
1 to 2 Years	80%
26-30	75%

Ranked Elsevier Customer Satisfaction the Lowest

31-35	33%
Caucasian	25%
Female	0%

Elsevier Customer Satisfaction Score by Gender

Male customers rated Elsevier's Customer Satisfaction score 0 points higher than Female customers.

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83 / 100

Male

	Very Satisfied	33%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	0%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	34%
	Very Dissatisfied	33%

Elsevier Customer Satisfaction Score by Ethnicity

Caucasian
25%
African American/Black
75%

CSAT according to Caucasian

Elsevier's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

25%

CSAT according to African American/Black

Elsevier's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

Elsevier Customer Satisfaction Score by Age

Elsevier's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

26-30

75%

31-35

33%

Elsevier Customer Satisfaction Score by Usage

Elsevier's Customer Satisfaction score was rated 80 points by customers who have used Elsevier's products/services for 1 to 2 Years.

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1 to 2 Years	80

Elsevier Customer Satisfaction Score by Industry

Elsevier's Customer Satisfaction score was rated 67 points by Education industry customers.

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{
	"title": "Elsevier Customer Satisfaction Score by Industry",
	"text": "Elsevier's Customer Satisfaction score was rated 67 points by Education industry customers.",
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		{
			"label": "Education",
			"groupId": 515,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Elsevier's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
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Education	67

Elsevier Customer Satisfaction vs. Competitors

Compared to its competitors, Elsevier's Customer Satisfaction score is rated right below Wiley.

COMPANY		Customer Satisfaction (CSAT) Score
	Taylor and Francis	100%
	Clarivate	80%
	Wiley	78%
	Elsevier	65%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Elsevier's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Elsevier	65%
	Instagram	61%

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Elsevier Customer Service

3.8/5

Elsevier has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Elsevier's Customer Service

Address

Elsevier Inc., New York City, NY 10169

Website

http://www.elsevier.com/

Phone Number

61-03-9691-3344

Elsevier's Social Links

Quick Insights into Elsevier Customer Service

Elsevier's Customer Service score was rated highest by customers from the Education industry, and rated lowest by Caucasian customers.

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Ranked Elsevier Customer Service the Highest

Education	3.9
1 to 2 Years	3.8
Male	3.6

Ranked Elsevier Customer Service the Lowest

31-35	2.8
Female	2.5
Caucasian	2

Elsevier Customer Service Score by Gender

Male customers rated Elsevier's Customer Service score 1.1 stars higher than Female customers.

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Male

3.6/5

Female

2.5/5

Elsevier Customer Service Score by Ethnicity

Elsevier's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Elsevier.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2	Caucasian	2
African American/Black 3.4	African American/Black	3.4

Elsevier Customer Service Score by Age

Elsevier's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
26-30 3.4	26-30	3.4
31-35 2.8	31-35	2.8

Elsevier Customer Service Score by Usage

Elsevier's Customer Service score was rated the highest by customers who have used Elsevier's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	3.8

Elsevier Customer Service Score by Industry

Elsevier's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Education	3.9
Healthcare, Hospitals and Medicine	3.1

Elsevier Customer Service vs. Competitors

Compared to its competitors, Elsevier's Customer Service score is rated right above Taylor and Francis, and is preceded by Clarivate.

COMPANY		Customer Service Score
	Wiley	3.9/5
	Clarivate	3.8/5
	Elsevier	3.8/5
	Taylor and Francis	3/5

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Elsevier's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Elsevier	3.8/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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Elsevier as an Employer

4.9/5

Elsevier has a 4.9/5 stars for its overall company culture rated by their employees

top

CEO of Elsevier

Kumsal Bayazit

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Elsevier scored a 26 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Elsevier would recommend the brand to a friend. ENPS measures how likely Elsevier employees would recommend working at Elsevier to a friend.

Net Promoter Score

NPS Score

55%	Promoters
16%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

72%	Promoters
22%	Passive
6%	Detractors

Global Ranking Snapshot

Elsevier is ranked #653 in the Global Top 100 Brands. It ranks just behind Bass Pro Shops and just ahead of Koch Industries.

RANK			INDUSTRY
651	Tommy Bahama	Douglas Wood	Fashion and Beauty
652	Bass Pro Shops	John Morris	Retail
653	Elsevier	Kumsal Bayazit	Media and Entertainment
654	Koch Industries	Charles Koch	Energy and Manufacturing
655	TaskRabbit	Stacy Brown-Philpot	Tech
656	Salesloft	Patrick Nichols (interim)	Tech
657	Ogilvy	John Seifert	Business and Consumer Services

Media and Entertainment Ranking Snapshot

Elsevier is ranked #77 in the Media and Entertainment Industry. It ranks just behind Bass Pro Shops and just ahead of Wolters Kluwer.

RANK		Location
75	MasterClass	San Francisco, CA
76	Bass Pro Shops	Springfield, MO
77	Elsevier	New York City, NY
78	Wolters Kluwer	Fayetteville, AR
79	TopGolf	Dallas, TX
80	Twitch	San Francisco, CA
81	AMC Theaters	Atlanta, GA