17
NPS
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Clarivate
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About Clarivate's Brand
Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. Among its major competitors, Clarivate is ranked in 2nd place for NPS while RELX is 1st, and Thomson Reuters is 3rd. Overall, Clarivate has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $8.22B
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Clarivate CMO
Julia Mair
Julia Mair serves as the Chief Marketing Officer of Clarivate Analytics. Julia started at Clarivate Analytics in May of 2017. Julia currently resides in the Greater New York City Area.
Clarivate Ranking
- #2 / 4 of its competitors
Clarivate NPS
Clarivate's Net Promoter Score (NPS) is a 17 with 49% Promoters, 19% Passives, and 32% Detractors. Net Promoter Score tracks whether Clarivate's customers would recommend using the product based on a scale of -100 to 100.
Clarivate Overall NPS
| 49% | Promoters |
|---|---|
| 19% | Passives |
| 32% | Detractors |
Clarivate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 21 | Feb 2024 | 21 |
Mar 2024 21 | Mar 2024 | 21 |
Jun 2024 17 | Jun 2024 | 17 |
Jul 2024 19 | Jul 2024 | 19 |
Aug 2024 17 | Aug 2024 | 17 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 16 | Dec 2024 | 16 |
Feb 2025 18 | Feb 2025 | 18 |
Mar 2025 19 | Mar 2025 | 19 |
Jun 2025 19 | Jun 2025 | 19 |
Jul 2025 19 | Jul 2025 | 19 |
Oct 2025 17 | Oct 2025 | 17 |
How Other Brands Compare
Clarivate is ranked second for NPS among its competitors. RELX and Thomson Reuters come in first and third, with IHS Markit coming in at #4. Among those competitors, it is the lowest valued company behind IHS Markit.
Clarivate |  Thomson Reuters |  IHS Markit |  RELX | |
| Global Ranking | #- | #227 | #- | #- |
| NPS | 17 | 7 | 2 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $8.22B | $40.72B | $45.80B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clarivate NPS by Gender
Male customers rated Clarivate's NPS 52 points higher than Female customers.
Male
52
Clarivate's NPS was rated 52 by Male customers on Comparably.
64%
Promoters
24%
Passives
12%
Detractors
Female
0
Clarivate's NPS was rated by Female customers on Comparably.
36%
Promoters
28%
Passives
36%
Detractors
Clarivate NPS by Ethnicity
Clarivate's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Native American 0 | Native American | 0 |
Other 23 | Other | 23 |
Clarivate NPS by Age
Clarivate's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Clarivate NPS by Usage
Clarivate's NPS was rated the highest by customers who have used Clarivate's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 56 | 1 to 2 Years | 56 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
Over 10 Years -33 | Over 10 Years | -33 |
Clarivate NPS vs. Competitors
Compared to its competitors, Clarivate's NPS is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | NPS Score | |
|---|---|---|
| RELX | 43 |
| Clarivate | 17 |
| Thomson Reuters | 7 |
| IHS Markit | 2 |
 | CPA Global | N/A |
Clarivate Customer Reviews
Out of the 3 Clarivate customer reviews 3 were positive and 0 were constructive. Clarivate customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Clarivate Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Clarivate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clarivate Customer Loyalty Score by Gender
Male customers rated Clarivate's Customer Loyalty score 22% higher than Female customers.
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Male
89%
Yes
Female
67%
Yes
Clarivate Customer Loyalty Score by Ethnicity
Clarivate's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clarivate.
55
out of 100
Caucasian
40
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Native American
90
out of 100
Other
Clarivate Customer Loyalty Score by Age
Clarivate's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 87% | 26-30 | 87% |
31-35 74% | 31-35 | 74% |
46-50 55% | 46-50 | 55% |
Clarivate Customer Loyalty Score by Usage
Clarivate's Customer Loyalty score was rated the highest by customers who have used Clarivate's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Clarivate Customer Loyalty Score by Industry
Clarivate's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Clarivate Customer Loyalty vs. Competitors
Compared to its competitors, Clarivate's Customer Loyalty score is rated right above RELX, and is preceded by Thomson Reuters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thomson Reuters | 80% |
| Clarivate | 78% |
| RELX | 73% |
| IHS Markit | 70% |
| CPA Global | N/A |
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Clarivate Product Quality
4/5
Clarivate has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Clarivate Product Information
Clarivate’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Clarivate's product the highest. Reviewers from the Education industry rated Clarivate the lowest at 3.6.
- Website
- http://www.clarivate.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Clarivate Product Quality
Clarivate's Product Quality score was rated highest by customers who have used Clarivate's products/services for 1 to 2 Years, and rated lowest by customers who have used Clarivate's products/services for Over 10 Years.
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Ranked Clarivate Product Quality the Highest
Ranked Clarivate Product Quality the Lowest
Clarivate Product Quality Score by Gender
Male customers rated Clarivate's Product Quality score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Clarivate Product Quality Score by Ethnicity
Clarivate's Product Quality score was rated the highest by Other customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 3.5 | Native American | 3.5 |
Other 4.5 | Other | 4.5 |
Clarivate Product Quality Score by Age
Clarivate's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.5 | 31-35 | 4.5 |
46-50 3.5 | 46-50 | 3.5 |
Clarivate Product Quality Score by Usage
Clarivate's Product Quality score was rated the highest by customers who have used Clarivate's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Clarivate Product Quality Score by Industry
Clarivate's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Clarivate Product Quality vs. Competitors
Compared to its competitors, Clarivate's Product Quality score is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | Product Quality Score | |
|---|---|---|
| RELX | 4.1/5 |
| Clarivate | 4/5 |
| Thomson Reuters | 3.7/5 |
| IHS Markit | 3.3/5 |
| CPA Global | N/A |
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Clarivate Pricing
Clarivate ROI & Value For Money
3.8/5
Clarivate has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Clarivate Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Clarivate.
Quick Insights into Clarivate ROI
Clarivate's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 46-50.
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Ranked Clarivate ROI the Highest
Ranked Clarivate ROI the Lowest
Clarivate ROI Score by Gender
Male customers rated Clarivate's ROI score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Clarivate ROI Score by Ethnicity
Clarivate's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 3.3 | Native American | 3.3 |
Other 3.9 | Other | 3.9 |
Clarivate ROI Score by Age
Clarivate's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.4 | 31-35 | 4.4 |
46-50 2.5 | 46-50 | 2.5 |
Clarivate ROI Score by Usage
Clarivate's ROI score was rated the highest by customers who have used Clarivate's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Clarivate ROI Score by Industry
Clarivate's ROI score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Clarivate Pricing vs. Competitors
Compared to its competitors, Clarivate's ROI score is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | Pricing Score | |
|---|---|---|
| RELX | 3.8/5 |
| Clarivate | 3.8/5 |
| Thomson Reuters | 3.6/5 |
| IHS Markit | 3.4/5 |
| CPA Global | N/A |
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Clarivate Customer Satisfaction (CSAT)
Clarivate Customer Satisfaction (CSAT) Score
80 / 100
Clarivate has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
46%
Satisfied
34%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
3%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clarivate Customer Satisfaction
Clarivate's Customer Satisfaction score was rated highest by customers who have used Clarivate's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
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Ranked Clarivate Customer Satisfaction the Highest
Ranked Clarivate Customer Satisfaction the Lowest
Clarivate Customer Satisfaction Score by Gender
Female customers rated Clarivate's Customer Satisfaction score 4 points higher than Male customers.
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77 / 100
MaleVery Satisfied | 69% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
81 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Clarivate Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clarivate's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Clarivate's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Clarivate's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
Clarivate's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Clarivate's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
62%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Clarivate Customer Satisfaction Score by Age
Clarivate's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 46-50 | 25% |
Clarivate Customer Satisfaction Score by Usage
Clarivate's Customer Satisfaction score was rated the highest by customers who have used Clarivate's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Clarivate Customer Satisfaction Score by Industry
Clarivate's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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{
"title": "Clarivate Customer Satisfaction Score by Industry",
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}Clarivate Customer Satisfaction vs. Competitors
Compared to its competitors, Clarivate's Customer Satisfaction score is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RELX | 92% |
| Clarivate | 80% |
| Thomson Reuters | 68% |
| IHS Markit | 64% |
| CPA Global | 0% |
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Clarivate Customer Service
3.8/5
Clarivate has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Clarivate's Customer Service
Address
1500 Spring Garden St., Philadelphia, PA 19130
Website
http://www.clarivate.com
Quick Insights into Clarivate Customer Service
Clarivate's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
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Ranked Clarivate Customer Service the Highest
Ranked Clarivate Customer Service the Lowest
Clarivate Customer Service Score by Gender
Male customers rated Clarivate's Customer Service score 0.1 stars higher than Female customers.
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Male
4.1/5
Female
4/5
Clarivate Customer Service Score by Ethnicity
Clarivate's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clarivate.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.5 | Native American | 3.5 |
Other 4.2 | Other | 4.2 |
Clarivate Customer Service Score by Age
Clarivate's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clarivate.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.5 | 31-35 | 4.5 |
46-50 3.1 | 46-50 | 3.1 |
Clarivate Customer Service Score by Usage
Clarivate's Customer Service score was rated the highest by customers who have used Clarivate's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Clarivate Customer Service Score by Industry
Clarivate's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Clarivate Customer Service vs. Competitors
Compared to its competitors, Clarivate's Customer Service score is rated right above Thomson Reuters, and is preceded by RELX.
| COMPANY | Customer Service Score | |
|---|---|---|
| RELX | 3.9/5 |
| Clarivate | 3.8/5 |
| Thomson Reuters | 3.5/5 |
| IHS Markit | 3.5/5 |
| CPA Global | N/A |
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Clarivate as an Employer
4.2/5
Clarivate has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Clarivate scored a 17 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Clarivate would recommend the brand to a friend. ENPS measures how likely Clarivate employees would recommend working at Clarivate to a friend.
Net Promoter Score
17
NPS Score
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 46% | Promoters |
|---|---|
| 20% | Passive |
| 34% | Detractors |
