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NPS
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IHS Markit
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About IHS Markit's Brand
IHS Markit is a global leader in information, analytics and solutions for the major industries and markets that drive economies worldwide. Our company partners with clients in business, finance and government to help them see the big picture with unrivaled insights that lead to well-informed, confident decisions. IHS Markit serves more than 50,000 key customers in over 140 countries, including 85 percent of the Fortune Global 500. Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth. Among its major competitors, IHS Markit is ranked in 6th place for NPS while FactSet is 1st, and Bloomberg is 2nd.Their current market cap is $45.80B
Brand at a Glance
70%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
IHS Markit Ranking
- #4 / 4 of its competitors
IHS Markit NPS
IHS Markit's Net Promoter Score (NPS) is a 2 with 35% Promoters, 32% Passives, and 33% Detractors. Net Promoter Score tracks whether IHS Markit's customers would recommend using the product based on a scale of -100 to 100.
IHS Markit Overall NPS
| 35% | Promoters |
|---|---|
| 32% | Passives |
| 33% | Detractors |
IHS Markit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -3 | Dec 2022 | -3 |
Jan 2023 -6 | Jan 2023 | -6 |
Apr 2023 -3 | Apr 2023 | -3 |
May 2023 -3 | May 2023 | -3 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 -3 | Sep 2023 | -3 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 1 | Jan 2024 | 1 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 2 | Mar 2024 | 2 |
Apr 2024 2 | Apr 2024 | 2 |
Dec 2024 2 | Dec 2024 | 2 |
How Other Brands Compare
IHS Markit is ranked #4 for NPS among its competitors. Bloomberg and Gartner come in first and second, with Thomson Reuters coming in at third. Among those competitors, it is the most valued company.
IHS Markit |  Bloomberg |  Thomson Reuters |  Gartner | |
| Global Ranking | #- | #129 | #227 | #477 |
| NPS | 2 | 31 | 7 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $45.80B | $1.09B | $40.72B | $16.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IHS Markit NPS by Gender
Female customers rated IHS Markit's NPS 4 points higher than Male customers.
Male
12
IHS Markit's NPS was rated 12 by Male customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Female
16
IHS Markit's NPS was rated 16 by Female customers on Comparably.
33%
Promoters
50%
Passives
17%
Detractors
IHS Markit NPS by Ethnicity
IHS Markit's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Asian or Pacific Islander 43 | Asian or Pacific Islander | 43 |
IHS Markit NPS by Age
IHS Markit's NPS was rated 0 points by customers ages 18-25 and customers ages 31-35 on Comparably.
IHS Markit NPS by Usage
IHS Markit's NPS was rated the highest by customers who have used IHS Markit's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
IHS Markit NPS vs. Competitors
Compared to its competitors, IHS Markit's NPS is rated right above Wood Mackenzie, and is preceded by Thomson Reuters.
| COMPANY | NPS Score | |
|---|---|---|
 | FactSet | 35 |
| Bloomberg | 31 |
| Gartner | 27 |
 | Value Line | 13 |
| Thomson Reuters | 7 |
| IHS Markit | 2 |
 | Wood Mackenzie | N/A |
IHS Markit Customer Reviews
Out of the 3 IHS Markit customer reviews 2 were positive and 1 was constructive. IHS Markit customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
IHS Markit Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of IHS Markit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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IHS Markit Customer Loyalty Score by Gender
Male customers rated IHS Markit's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
IHS Markit Customer Loyalty Score by Ethnicity
IHS Markit's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IHS Markit.
55
out of 100
Caucasian
87
out of 100
Asian or Pacific Islander
IHS Markit Customer Loyalty Score by Age
IHS Markit's Customer Loyalty score was rated 40% by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
31-35 40% | 31-35 | 40% |
IHS Markit Customer Loyalty Score by Usage
IHS Markit's Customer Loyalty score was rated the highest by customers who have used IHS Markit's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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IHS Markit Customer Loyalty Score by Industry
IHS Markit's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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IHS Markit Customer Loyalty vs. Competitors
Compared to its competitors, IHS Markit's Customer Loyalty score is rated right above Value Line, and is preceded by FactSet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thomson Reuters | 80% |
| Gartner | 79% |
| Bloomberg | 77% |
| FactSet | 72% |
| IHS Markit | 70% |
| Value Line | 46% |
| Wood Mackenzie | N/A |
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IHS Markit Product Quality
3.3/5
IHS Markit has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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IHS Markit Product Information
IHS Markit’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated IHS Markit's product the highest. Reviewers from the Tech industry rated IHS Markit the lowest at 2.
- Website
- www.ihsmarkit.com
- Company Size
- 5,001-10,000 Employees
Industry
Consulting
Quick Insights into IHS Markit Product Quality
IHS Markit's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 31-35.
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Ranked IHS Markit Product Quality the Highest
Ranked IHS Markit Product Quality the Lowest
IHS Markit Product Quality Score by Gender
Male customers rated IHS Markit's Product Quality score 0.8 stars higher than Female customers.
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Male
3.7/5
Female
2.9/5
IHS Markit Product Quality Score by Ethnicity
IHS Markit's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
IHS Markit Product Quality Score by Age
IHS Markit's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 1.6 | 31-35 | 1.6 |
IHS Markit Product Quality Score by Usage
IHS Markit's Product Quality score was rated the highest by customers who have used IHS Markit's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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IHS Markit Product Quality Score by Industry
IHS Markit's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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IHS Markit Product Quality vs. Competitors
Compared to its competitors, IHS Markit's Product Quality score is rated right above Wood Mackenzie, and is preceded by Value Line.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bloomberg | 4/5 |
| Gartner | 3.9/5 |
| FactSet | 3.7/5 |
| Thomson Reuters | 3.7/5 |
| Value Line | 3.5/5 |
| IHS Markit | 3.3/5 |
| Wood Mackenzie | N/A |
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IHS Markit Pricing
IHS Markit ROI & Value For Money
3.4/5
IHS Markit has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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IHS Markit Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Tech industry think that they had the lowest ROI from IHS Markit.
Quick Insights into IHS Markit ROI
IHS Markit's ROI score was rated highest by customers who have used IHS Markit's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked IHS Markit ROI the Highest
Ranked IHS Markit ROI the Lowest
IHS Markit ROI Score by Gender
Female customers rated IHS Markit's ROI score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
IHS Markit ROI Score by Ethnicity
IHS Markit's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
IHS Markit ROI Score by Age
IHS Markit's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 3.1 | 31-35 | 3.1 |
IHS Markit ROI Score by Usage
IHS Markit's ROI score was rated the highest by customers who have used IHS Markit's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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IHS Markit ROI Score by Industry
IHS Markit's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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IHS Markit Pricing vs. Competitors
Compared to its competitors, IHS Markit's ROI score is rated right above Value Line, and is preceded by Thomson Reuters.
| COMPANY | Pricing Score | |
|---|---|---|
| FactSet | 4/5 |
| Bloomberg | 3.9/5 |
| Gartner | 3.8/5 |
| Thomson Reuters | 3.6/5 |
| IHS Markit | 3.4/5 |
| Value Line | 3.1/5 |
| Wood Mackenzie | N/A |
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IHS Markit Customer Satisfaction (CSAT)
IHS Markit Customer Satisfaction (CSAT) Score
64 / 100
IHS Markit has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IHS Markit Customer Satisfaction
IHS Markit's Customer Satisfaction score was rated highest by customers who have used IHS Markit's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked IHS Markit Customer Satisfaction the Highest
Ranked IHS Markit Customer Satisfaction the Lowest
IHS Markit Customer Satisfaction Score by Gender
Female customers rated IHS Markit's Customer Satisfaction score 17 points higher than Male customers.
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63 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 37% |
80 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
IHS Markit Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
IHS Markit's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
IHS Markit's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
IHS Markit Customer Satisfaction Score by Age
IHS Markit's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
IHS Markit Customer Satisfaction Score by Usage
IHS Markit's Customer Satisfaction score was rated the highest by customers who have used IHS Markit's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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IHS Markit Customer Satisfaction Score by Industry
IHS Markit's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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}IHS Markit Customer Satisfaction vs. Competitors
Compared to its competitors, IHS Markit's Customer Satisfaction score is rated right above Wood Mackenzie, and is preceded by Thomson Reuters.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FactSet | 84% |
| Gartner | 78% |
| Bloomberg | 76% |
| Value Line | 69% |
| Thomson Reuters | 68% |
| IHS Markit | 64% |
| Wood Mackenzie | 0% |
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IHS Markit Customer Service
3.5/5
IHS Markit has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About IHS Markit's Customer Service
Address
New York City, NY 10001
Website
www.ihsmarkit.com
Phone Number
6
Quick Insights into IHS Markit Customer Service
IHS Markit's Customer Service score was rated highest by customers who have used IHS Markit's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked IHS Markit Customer Service the Highest
Ranked IHS Markit Customer Service the Lowest
IHS Markit Customer Service Score by Gender
Female customers rated IHS Markit's Customer Service score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
IHS Markit Customer Service Score by Ethnicity
IHS Markit's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
IHS Markit Customer Service Score by Age
IHS Markit's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 3 | 31-35 | 3 |
IHS Markit Customer Service Score by Usage
IHS Markit's Customer Service score was rated the highest by customers who have used IHS Markit's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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IHS Markit Customer Service Score by Industry
IHS Markit's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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IHS Markit Customer Service vs. Competitors
Compared to its competitors, IHS Markit's Customer Service score is rated right above Value Line, and is preceded by Thomson Reuters.
| COMPANY | Customer Service Score | |
|---|---|---|
| FactSet | 4/5 |
| Bloomberg | 4/5 |
| Gartner | 3.9/5 |
| Thomson Reuters | 3.5/5 |
| IHS Markit | 3.5/5 |
| Value Line | 3.2/5 |
| Wood Mackenzie | N/A |
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IHS Markit as an Employer
4.2/5
IHS Markit has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
IHS Markit scored a 2 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of IHS Markit would recommend the brand to a friend. ENPS measures how likely IHS Markit employees would recommend working at IHS Markit to a friend.
Net Promoter Score
2
NPS Score
| 35% | Promoters |
|---|---|
| 32% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
