13
NPS
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Value Line
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About Value Line's Brand
Value Line is a complete, multidimensional investment management solution that enables both new and experienced investors to make timely,
Brand at a Glance
46%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Value Line NPS
Value Line's Net Promoter Score (NPS) is a 13 with 44% Promoters, 25% Passives, and 31% Detractors. Net Promoter Score tracks whether Value Line's customers would recommend using the product based on a scale of -100 to 100.
Value Line Overall NPS
| 44% | Promoters |
|---|---|
| 25% | Passives |
| 31% | Detractors |
Value Line NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 66 | Feb 2022 | 66 |
Jan 2023 40 | Jan 2023 | 40 |
Apr 2023 34 | Apr 2023 | 34 |
May 2023 43 | May 2023 | 43 |
Jun 2023 25 | Jun 2023 | 25 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 18 | Mar 2024 | 18 |
May 2024 16 | May 2024 | 16 |
Jun 2024 22 | Jun 2024 | 22 |
Sep 2025 13 | Sep 2025 | 13 |
Dec 2025 12 | Dec 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Value Line NPS by Gender
Value Line's NPS was rated -10 by Male customers on Comparably.
Male
-10
Value Line's NPS was rated -10 by Male customers on Comparably.
30%
Promoters
30%
Passives
40%
Detractors
Female
N/A
Value Line's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Value Line NPS by Ethnicity
Value Line's NPS was rated -22 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -22 | Caucasian | -22 |
Value Line NPS by Age
Value Line's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Value Line NPS by Usage
Value Line's NPS was rated the highest by customers who have used Value Line's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -25 | Over 10 Years | -25 |
Value Line Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of Value Line users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Value Line Customer Loyalty Score by Gender
Value Line's Customer Loyalty score was rated 46 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Value Line.
Male
46%
Yes
Female
N/A
Yes
Value Line Customer Loyalty Score by Ethnicity
Value Line's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Value Line.
40
out of 100
Caucasian
Value Line Customer Loyalty Score by Age
Value Line's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Value Line.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 40% | 61-65 | 40% |
66+ 49% | 66+ | 49% |
Value Line Customer Loyalty Score by Usage
Value Line's Customer Loyalty score was rated the highest by customers who have used Value Line's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Value Line Customer Loyalty Score by Industry
Value Line's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Value Line Product Quality
3.5/5
Value Line has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Value Line Product Information
Value Line’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Value Line's product the highest.
- Website
- http://www.valueline.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Quick Insights into Value Line Product Quality
Value Line's Product Quality score was rated highest by customers who have used Value Line's products/services for 5 to 10 Years, and rated lowest by customers who have used Value Line's products/services for Over 10 Years.
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Ranked Value Line Product Quality the Highest
Ranked Value Line Product Quality the Lowest
Value Line Product Quality Score by Gender
Value Line's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Value Line Product Quality Score by Ethnicity
Value Line's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Value Line.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Value Line Product Quality Score by Age
Value Line's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Value Line.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 3.4 | 66+ | 3.4 |
Value Line Product Quality Score by Usage
Value Line's Product Quality score was rated the highest by customers who have used Value Line's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Value Line Product Quality Score by Industry
Value Line's Product Quality score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Value Line Pricing
Value Line ROI & Value For Money
3.1/5
Value Line has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Value Line Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Value Line ROI
Value Line's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Value Line's products/services for Over 10 Years.
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Ranked Value Line ROI the Highest
Ranked Value Line ROI the Lowest
Value Line ROI Score by Gender
Value Line's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Value Line.
Male
2.8/5
Female
N/A
Value Line ROI Score by Ethnicity
Value Line's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Value Line.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Value Line ROI Score by Age
Value Line's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Value Line.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 2.7 | 66+ | 2.7 |
Value Line ROI Score by Usage
Value Line's ROI score was rated the highest by customers who have used Value Line's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Value Line ROI Score by Industry
Value Line's ROI score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Value Line Customer Satisfaction (CSAT)
Value Line Customer Satisfaction (CSAT) Score
69 / 100
Value Line has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Value Line Customer Satisfaction
Value Line's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Value Line's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Value Line's Customer Satisfaction.
Ranked Value Line Customer Satisfaction the Highest
Ranked Value Line Customer Satisfaction the Lowest
Value Line Customer Satisfaction Score by Gender
Value Line's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Value Line.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
Value Line Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Value Line's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Value Line.
56 / 100
Very Satisfied
22%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
22%
Value Line Customer Satisfaction Score by Age
Value Line's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Value Line.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 67% | |||||||||||||||
| 66+ | 58% |
Value Line Customer Satisfaction Score by Usage
Value Line's Customer Satisfaction score was rated the highest by customers who have used Value Line's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Value Line Customer Satisfaction Score by Industry
Value Line's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Value Line Customer Satisfaction Score by Industry",
"text": "Value Line's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Value Line's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
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}Value Line Customer Service
3.2/5
Value Line has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Value Line's overall Customer Service score rated by its users and customers.
About Value Line's Customer Service
Address
485 Lexington Avenue, 9th Floor, New York City, NY
Website
http://www.valueline.com/
Phone Number
212-907-1500
Quick Insights into Value Line Customer Service
Value Line's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Value Line's Customer Service score.
Ranked Value Line Customer Service the Highest
Ranked Value Line Customer Service the Lowest
Value Line Customer Service Score by Gender
Value Line's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Value Line.
Male
2.7/5
Female
N/A
Value Line Customer Service Score by Ethnicity
Value Line's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Value Line.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Value Line Customer Service Score by Age
Value Line's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Value Line.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
66+ 2.8 | 66+ | 2.8 |
Value Line Customer Service Score by Usage
Value Line's Customer Service score was rated the highest by customers who have used Value Line's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Value Line Customer Service Score by Industry
Value Line's Customer Service score was rated 3.5 stars by Tech industry customers.
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Value Line as an Employer
2.6/5
Value Line has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Value Line scored a 13 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Value Line would recommend the brand to a friend. ENPS measures how likely Value Line employees would recommend working at Value Line to a friend.
Net Promoter Score
13
NPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
