RELX NPS & Customer Reviews

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RELX

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About RELX's Brand

RELX is a global provider of information-based analytics and decision tools for professional and business customers. We help researchers make new discoveries, doctors and nurses improve the lives of patients, and lawyers develop winning strategies. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events combine in-person and digital experiences to help customers learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. Among its major competitors, RELX is ranked in 2nd place for NPS while Random House is 1st, and PitchBook is 3rd.

Brand at a Glance

73%

Customer Loyalty

4.1/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

RELX Ranking

^#2 / 4 of its competitors

RELX NPS

RELX's Net Promoter Score (NPS) is a 43 with 67% Promoters, 9% Passives, and 24% Detractors. Net Promoter Score tracks whether RELX's customers would recommend using the product based on a scale of -100 to 100.

RELX Overall NPS

NPS

67%	Promoters
9%	Passives
24%	Detractors

RELX NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 44	Mar 2023	44
Apr 2023 37	Apr 2023	37
May 2023 42	May 2023	42
Jul 2023 39	Jul 2023	39
Nov 2023 33	Nov 2023	33
Mar 2024 32	Mar 2024	32
Apr 2024 31	Apr 2024	31
Nov 2024 35	Nov 2024	35
Feb 2025 37	Feb 2025	37
Apr 2025 38	Apr 2025	38
May 2025 40	May 2025	40
Jan 2026 42	Jan 2026	42

How Other Brands Compare

RELX is ranked second for NPS among its competitors. Random House and PitchBook come in first and third, with Thomson Reuters coming in at #4.

	RELX	Thomson Reuters	Random House	PitchBook
Global Ranking	#-	#227	#-	#-
NPS	43	7	100	14
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$40.72B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

RELX NPS by Gender

Male customers rated RELX's NPS 56 points higher than Female customers.

Male

RELX's NPS was rated 56 by Male customers on Comparably.

67%

Promoters

22%

Passives

11%

Detractors

Female

RELX's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

RELX NPS by Ethnicity

RELX's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 25	Caucasian	25
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 50	Other	50

RELX NPS by Age

RELX's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

26-30

60%

20%

36-40

67%

33%

RELX NPS by Usage

RELX's NPS was rated the highest by customers who have used RELX's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 83	2 to 5 Years	83

RELX NPS vs. Competitors

Compared to its competitors, RELX's NPS is rated right above PitchBook, and is preceded by Random House.

COMPANY		NPS Score
	Random House	100
	RELX	43
	PitchBook	14
	Thomson Reuters	7
	UBM	0

RELX Customer Reviews

RELX Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of RELX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73%

27%

RELX Customer Loyalty Score by Gender

Female customers rated RELX's Customer Loyalty score 8% higher than Male customers.

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Male

70%

Yes

Female

78%

Yes

RELX Customer Loyalty Score by Ethnicity

RELX's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

100

out of 100

Other

RELX Customer Loyalty Score by Age

RELX's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 46%	26-30	46%
36-40 100%	36-40	100%

RELX Customer Loyalty Score by Usage

RELX's Customer Loyalty score was rated the highest by customers who have used RELX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	78%
2 to 5 Years	70%

RELX Customer Loyalty Score by Industry

RELX's Customer Loyalty score was rated 85% by Tech industry customers.

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Tech	85%

RELX Customer Loyalty vs. Competitors

Compared to its competitors, RELX's Customer Loyalty score is rated right above PitchBook, and is preceded by Thomson Reuters.

COMPANY		Customer Loyalty Score
	Random House	100%
	Thomson Reuters	80%
	RELX	73%
	PitchBook	72%
	UBM	10%

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RELX Product Quality

4.1/5

RELX has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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RELX Product Information

RELX’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated RELX's product the highest.

Website: http://www.relx.com/

Company Size: 10,000+ Employees

Industry

Tech

Government & Legal

Healthcare

Media

Quick Insights into RELX Product Quality

RELX's Product Quality score was rated highest by customers who have used RELX's products/services for 2 to 5 Years, and rated lowest by customers who have used RELX's products/services for 1 to 2 Years.

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Ranked RELX Product Quality the Highest

2 to 5 Years	4.8
Tech	4.6
26-30	4.5

Ranked RELX Product Quality the Lowest

Female	3.9
Asian or Pacific Islander	3.8
1 to 2 Years	3.6

RELX Product Quality Score by Gender

Male customers rated RELX's Product Quality score 0.5 stars higher than Female customers.

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Male

4.4/5

Female

3.9/5

RELX Product Quality Score by Ethnicity

RELX's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4.2	Other	4.2

RELX Product Quality Score by Age

RELX's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
26-30 4.5	26-30	4.5
36-40 4	36-40	4

RELX Product Quality Score by Usage

RELX's Product Quality score was rated the highest by customers who have used RELX's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.6
2 to 5 Years	4.8

RELX Product Quality Score by Industry

RELX's Product Quality score was rated 4.6 stars by Tech industry customers.

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Tech	4.6

RELX Product Quality vs. Competitors

Compared to its competitors, RELX's Product Quality score is rated right above Thomson Reuters, and is preceded by Random House.

COMPANY		Product Quality Score
	Random House	5/5
	RELX	4.1/5
	Thomson Reuters	3.7/5
	UBM	3.7/5
	PitchBook	3.6/5

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RELX Pricing

RELX ROI & Value For Money

3.8/5

RELX has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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RELX Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into RELX ROI

RELX's ROI score was rated highest by customers who have used RELX's products/services for 2 to 5 Years, and rated lowest by customers who have used RELX's products/services for 1 to 2 Years.

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Ranked RELX ROI the Highest

2 to 5 Years	4.5
26-30	4.2
Tech	4.1

Ranked RELX ROI the Lowest

Female	3.7
Caucasian	3.5
1 to 2 Years	2.9

RELX ROI Score by Gender

Male customers rated RELX's ROI score 0.2 stars higher than Female customers.

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Male

3.9/5

Female

3.7/5

RELX ROI Score by Ethnicity

RELX's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4	Other	4

RELX ROI Score by Age

RELX's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
26-30 4.2	26-30	4.2
36-40 3.8	36-40	3.8

RELX ROI Score by Usage

RELX's ROI score was rated the highest by customers who have used RELX's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4
1 to 2 Years	2.9
2 to 5 Years	4.5

RELX ROI Score by Industry

RELX's ROI score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

RELX Pricing vs. Competitors

Compared to its competitors, RELX's ROI score is rated right above PitchBook, and is preceded by Random House.

COMPANY		Pricing Score
	Random House	5/5
	RELX	3.8/5
	PitchBook	3.6/5
	Thomson Reuters	3.6/5
	UBM	1.5/5

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RELX Customer Satisfaction (CSAT)

RELX Customer Satisfaction (CSAT) Score

92 / 100

RELX has an overall Customer Satisfaction score of 92 rated by its users and customers.

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Very Satisfied	54%
Satisfied	38%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	4%
Very Dissatisfied	4%

Very Satisfied

54%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into RELX Customer Satisfaction

RELX's Customer Satisfaction score was rated highest by customers who have used RELX's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.

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Ranked RELX Customer Satisfaction the Highest

2 to 5 Years	100%
26-30	100%
Female	100%

Ranked RELX Customer Satisfaction the Lowest

Male	89%
1 to 2 Years	75%
Caucasian	75%

RELX Customer Satisfaction Score by Gender

Female customers rated RELX's Customer Satisfaction score 11 points higher than Male customers.

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89 / 100

Male

	Very Satisfied	56%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	11%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

RELX Customer Satisfaction Score by Ethnicity

Caucasian
75%
Other
100%

CSAT according to Caucasian

RELX's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

RELX's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

RELX Customer Satisfaction Score by Age

RELX's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

26-30

100%

36-40

100%

RELX Customer Satisfaction Score by Usage

RELX's Customer Satisfaction score was rated the highest by customers who have used RELX's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	75
2 to 5 Years	100

RELX Customer Satisfaction Score by Industry

RELX's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

RELX Customer Satisfaction vs. Competitors

Compared to its competitors, RELX's Customer Satisfaction score is rated right above Thomson Reuters, and is preceded by UBM.

COMPANY		Customer Satisfaction (CSAT) Score
	UBM	100%
	RELX	92%
	Thomson Reuters	68%
	PitchBook	67%
	Random House	0%

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RELX Customer Service

3.9/5

RELX has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About RELX's Customer Service

Address

1-3 Strand, London WC2N 5JR United Kingdom

Website

http://www.relx.com/

Phone Number

44 20 7166 5500

RELX's Social Links

Quick Insights into RELX Customer Service

RELX's Customer Service score was rated highest by customers who have used RELX's products/services for 2 to 5 Years, and rated lowest by customers who have used RELX's products/services for 1 to 2 Years.

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Ranked RELX Customer Service the Highest

2 to 5 Years	4.6
Tech	4.2
26-30	4.1

Ranked RELX Customer Service the Lowest

Female	3.6
Caucasian	3.5
1 to 2 Years	3.1

RELX Customer Service Score by Gender

Male customers rated RELX's Customer Service score 0.5 stars higher than Female customers.

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Male

4.1/5

Female

3.6/5

RELX Customer Service Score by Ethnicity

RELX's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 4.1	Other	4.1

RELX Customer Service Score by Age

RELX's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
26-30 4.1	26-30	4.1
36-40 3.8	36-40	3.8

RELX Customer Service Score by Usage

RELX's Customer Service score was rated the highest by customers who have used RELX's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.1
2 to 5 Years	4.6

RELX Customer Service Score by Industry

RELX's Customer Service score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

RELX Customer Service vs. Competitors

Compared to its competitors, RELX's Customer Service score is rated right above PitchBook, and is preceded by Random House.

COMPANY		Customer Service Score
	Random House	5/5
	RELX	3.9/5
	PitchBook	3.7/5
	Thomson Reuters	3.5/5
	UBM	1.5/5

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RELX as an Employer

4.6/5

RELX has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of RELX

Erik Engstrom

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

RELX scored a 43 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of RELX would recommend the brand to a friend. ENPS measures how likely RELX employees would recommend working at RELX to a friend.

Net Promoter Score

NPS Score

67%	Promoters
9%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
23%	Passive
21%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail