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NPS
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UBM
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About UBM's Brand
UBM provides business-to-business events-led marketing and communication services. Among its major competitors, UBM is ranked in 5th place for NPS while RELX is 1st, and Euromoney Institutional Investor is 2nd.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
UBM Ranking
- #4 / 4 of its competitors
UBM NPS
UBM's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether UBM's customers would recommend using the product based on a scale of -100 to 100.
UBM Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
UBM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
How Other Brands Compare
UBM is ranked #4 for NPS among its competitors. RELX and Euromoney Institutional Investor come in first and second, with Wolters Kluwer coming in at third.
UBM |  Wolters Kluwer |  RELX |  Euromoney Institutional Investor | |
| Global Ranking | #- | #658 | #- | #- |
| NPS | 0 | 22 | 43 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.93B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UBM NPS vs. Competitors
Compared to its competitors, UBM's NPS is rated right above OCT, and is preceded by George P Johnson.
| COMPANY | NPS Score | |
|---|---|---|
| RELX | 43 |
| Euromoney Institutional Investor | 34 |
| Wolters Kluwer | 22 |
 | George P Johnson | 19 |
| UBM | 0 |
 | OCT | N/A |
 | WTWH Media LLC | N/A |
UBM Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of UBM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UBM Customer Loyalty vs. Competitors
Compared to its competitors, UBM's Customer Loyalty score is rated right above OCT, and is preceded by Euromoney Institutional Investor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| George P Johnson | 90% |
| Wolters Kluwer | 84% |
| RELX | 73% |
| Euromoney Institutional Investor | 55% |
| UBM | 10% |
| OCT | N/A |
| WTWH Media LLC | N/A |
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UBM Product Quality
3.7/5
UBM has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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UBM Product Information
UBM’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ubm.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
UBM Product Quality vs. Competitors
Compared to its competitors, UBM's Product Quality score is rated right above George P Johnson, and is preceded by Wolters Kluwer.
| COMPANY | Product Quality Score | |
|---|---|---|
| RELX | 4.1/5 |
| Euromoney Institutional Investor | 3.7/5 |
| Wolters Kluwer | 3.7/5 |
| UBM | 3.7/5 |
| George P Johnson | 3.6/5 |
| OCT | N/A |
| WTWH Media LLC | N/A |
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UBM Pricing
UBM ROI & Value For Money
1.5/5
UBM has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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UBM Pricing vs. Competitors
Compared to its competitors, UBM's ROI score is rated right above OCT, and is preceded by George P Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| Euromoney Institutional Investor | 4.2/5 |
| RELX | 3.8/5 |
| Wolters Kluwer | 3.7/5 |
| George P Johnson | 3.1/5 |
| UBM | 1.5/5 |
| OCT | N/A |
| WTWH Media LLC | N/A |
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UBM Customer Satisfaction (CSAT)
UBM Customer Satisfaction (CSAT) Score
100 / 100
UBM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UBM Customer Satisfaction vs. Competitors
Compared to its competitors, UBM's Customer Satisfaction score is rated right above RELX, and is preceded by Euromoney Institutional Investor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Euromoney Institutional Investor | 100% |
| UBM | 100% |
| RELX | 92% |
| Wolters Kluwer | 64% |
| George P Johnson | 40% |
| OCT | 0% |
| WTWH Media LLC | 0% |
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UBM Customer Service
1.5/5
UBM has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About UBM's Customer Service
Address
London, MN
Website
http://www.ubm.com/
UBM Customer Service vs. Competitors
Compared to its competitors, UBM's Customer Service score is rated right above OCT, and is preceded by George P Johnson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Euromoney Institutional Investor | 4.2/5 |
| RELX | 3.9/5 |
| Wolters Kluwer | 3.6/5 |
| George P Johnson | 3.1/5 |
| UBM | 1.5/5 |
| OCT | N/A |
| WTWH Media LLC | N/A |
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UBM as an Employer
2.4/5
UBM has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
UBM scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of UBM would recommend the brand to a friend. ENPS measures how likely UBM employees would recommend working at UBM to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
