19
NPS
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George P Johnson
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About George P Johnson's Brand
GPJ is the world's premier event marketing and experience marketing agency.
Brand at a Glance
90%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
George P Johnson NPS
George P Johnson's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether George P Johnson's customers would recommend using the product based on a scale of -100 to 100.
George P Johnson Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
George P Johnson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2023 -20 | Mar 2023 | -20 |
Jun 2023 -15 | Jun 2023 | -15 |
Oct 2023 -13 | Oct 2023 | -13 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 10 | Mar 2024 | 10 |
May 2024 18 | May 2024 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
George P Johnson Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of George P Johnson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
George P Johnson Product Quality
3.6/5
George P Johnson has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock George P Johnson's overall Product Quality score rated by its users and customers.
George P Johnson Product Information
George P Johnson’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://gpj.com
- Company Size
- 1,001-5,000 Employees
Industry
AdTech
Business Services
Media
Social
Sports & Entertainment
George P Johnson Pricing
George P Johnson ROI & Value For Money
3.1/5
George P Johnson has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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George P Johnson Customer Satisfaction (CSAT)
George P Johnson Customer Satisfaction (CSAT) Score
40 / 100
George P Johnson has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
George P Johnson Customer Service
3.1/5
George P Johnson has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About George P Johnson's Customer Service
Address
Auburn Hills, MI
Website
http://gpj.com
George P Johnson as an Employer
2.8/5
George P Johnson has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
George P Johnson scored a 19 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of George P Johnson would recommend the brand to a friend. ENPS measures how likely George P Johnson employees would recommend working at George P Johnson to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 45% | Promoters |
|---|---|
| 5% | Passive |
| 50% | Detractors |
