0
NPS
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Taylor and Francis
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About Taylor and Francis' Brand
Among its major competitors, Taylor and Francis is ranked in 2nd place for NPS while Elsevier is 1st.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Taylor and Francis Ranking
- #2 / 2 of its competitors
Taylor and Francis NPS
Taylor and Francis's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Taylor and Francis's customers would recommend using the product based on a scale of -100 to 100.
Taylor and Francis Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Taylor and Francis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
Taylor and Francis is ranked second for NPS among its competitors. Elsevier comes in first.
Taylor and Francis |  Elsevier | |
| Global Ranking | #- | #653 |
| NPS | 0 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $47.90B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Taylor and Francis NPS vs. Competitors
Compared to its competitors, Taylor and Francis's NPS is rated right below Elsevier.
| COMPANY | NPS Score | |
|---|---|---|
| Elsevier | 26 |
| Taylor and Francis | 0 |
Taylor and Francis Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Taylor and Francis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Taylor and Francis Customer Loyalty vs. Competitors
Compared to its competitors, Taylor and Francis's Customer Loyalty score is rated right above Elsevier.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Taylor and Francis | 100% |
| Elsevier | 78% |
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Taylor and Francis Product Quality
4/5
Taylor and Francis has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Taylor and Francis Product Information
Taylor and Francis’s product quality score is a 4 out of 5 as rated by its users and customers.
Taylor and Francis Product Quality vs. Competitors
Compared to its competitors, Taylor and Francis's Product Quality score is rated right above Elsevier.
| COMPANY | Product Quality Score | |
|---|---|---|
| Taylor and Francis | 4/5 |
| Elsevier | 3.8/5 |
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Taylor and Francis Pricing
Taylor and Francis ROI & Value For Money
3.5/5
Taylor and Francis has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Taylor and Francis Pricing vs. Competitors
Compared to its competitors, Taylor and Francis's ROI score is rated right below Elsevier.
| COMPANY | Pricing Score | |
|---|---|---|
| Elsevier | 3.8/5 |
| Taylor and Francis | 3.5/5 |
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Taylor and Francis Customer Satisfaction (CSAT)
Taylor and Francis Customer Satisfaction (CSAT) Score
100 / 100
Taylor and Francis has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Taylor and Francis Customer Satisfaction vs. Competitors
Compared to its competitors, Taylor and Francis's Customer Satisfaction score is rated right above Elsevier.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Taylor and Francis | 100% |
| Elsevier | 65% |
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Taylor and Francis Customer Service
3/5
Taylor and Francis has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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Taylor and Francis Customer Service vs. Competitors
Compared to its competitors, Taylor and Francis's Customer Service score is rated right below Elsevier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Elsevier | 3.8/5 |
| Taylor and Francis | 3/5 |
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Consumer vs. Employees
Taylor and Francis scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Taylor and Francis would recommend the brand to a friend. ENPS measures how likely Taylor and Francis employees would recommend working at Taylor and Francis to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
