

Koch Industries, Inc. is an American multinational corporation based in Wichita, Kansas with subsidiaries in numerous industries. Koch Industries’s brand is ranked #654 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Koch Industries. When compared to other organizations within the Energy and Manufacturing industry, Koch Industries is ranked #51. Among its major competitors, Koch Industries is ranked in 2nd place for NPS while Handy & Harman is 1st, and Chevron Corporation is 3rd.
Koch Industries's Net Promoter Score (NPS) is a 42 with 65% Promoters, 12% Passives, and 23% Detractors. Net Promoter Score tracks whether Koch Industries's customers would recommend using the product based on a scale of -100 to 100.
| 65% | Promoters |
|---|---|
| 12% | Passives |
| 23% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2024 45 | Aug 2024 | 45 |
Oct 2024 47 | Oct 2024 | 47 |
Nov 2024 45 | Nov 2024 | 45 |
Dec 2024 46 | Dec 2024 | 46 |
Jan 2025 44 | Jan 2025 | 44 |
Feb 2025 43 | Feb 2025 | 43 |
Mar 2025 41 | Mar 2025 | 41 |
Jun 2025 39 | Jun 2025 | 39 |
Aug 2025 41 | Aug 2025 | 41 |
Sep 2025 41 | Sep 2025 | 41 |
Nov 2025 41 | Nov 2025 | 41 |
Dec 2025 42 | Dec 2025 | 42 |
Koch Industries is ranked first for NPS among its competitors. Chevron Corporation and Mosaic North America come in second and third, with CRH coming in at #4.
![]() Koch Industries | ![]() Chevron Corporation | ![]() CRH | ![]() Mosaic North America | |
| Global Ranking | #654 | #159 | #- | #- |
| NPS | 42 | 30 | 10 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.43B | $36.96B | $11.68B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Koch Industries's NPS 2 points higher than Female customers.
Koch Industries's NPS was rated 42 by Male customers on Comparably.
Koch Industries's NPS was rated 40 by Female customers on Comparably.
Koch Industries's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 34 | Other | 34 |
Koch Industries's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Koch Industries's NPS was rated the highest by customers who have used Koch Industries's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 42 | 5 to 10 Years | 42 |
Compared to its competitors, Koch Industries's NPS is rated right above Chevron Corporation, and is preceded by Handy & Harman.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Handy & Harman | 100 |
![]() | Koch Industries | 42 |
![]() | Chevron Corporation | 30 |
![]() | Lubrizol | 16 |
![]() | Mosaic North America | 13 |
![]() | CRH | 10 |
![]() | Tecumseh Products | 0 |
In the Energy and Manufacturing industry, Koch Industries's NPS is rated right above Mercedes-Benz USA, and is preceded by Toyota.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Toyota | 43 |
![]() | Koch Industries | 42 |
![]() | Mercedes-Benz USA | 39 |
![]() | Honda | 37 |
![]() | Audi | 34 |
![]() | Tesla | 29 |
![]() | 3M | 22 |
![]() | Stanley Black & Decker | 22 |
![]() | Ford Motor Company | 13 |
Out of the 2 Koch Industries customer reviews 2 were positive and 0 were constructive. Koch Industries customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Koch Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Koch Industries's Customer Loyalty score 14% higher than Male customers.
Koch Industries's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Koch Industries's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
31-35 100% | 31-35 | 100% |
41-45 100% | 41-45 | 100% |
51-55 55% | 51-55 | 55% |
Koch Industries's Customer Loyalty score was rated the highest by customers who have used Koch Industries's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Koch Industries's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Koch Industries's Customer Loyalty score is rated right above Lubrizol, and is preceded by Handy & Harman.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Handy & Harman | 100% |
![]() | Koch Industries | 85% |
![]() | Lubrizol | 80% |
![]() | Chevron Corporation | 76% |
![]() | CRH | 73% |
![]() | Tecumseh Products | 55% |
![]() | Mosaic North America | 51% |
In the Energy and Manufacturing industry, Koch Industries's Customer Loyalty score is rated right above Audi, and is preceded by Honda.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Honda | 86% |
![]() | Koch Industries | 85% |
![]() | Audi | 84% |
![]() | Mercedes-Benz USA | 84% |
![]() | Toyota | 83% |
![]() | Stanley Black & Decker | 82% |
![]() | 3M | 80% |
![]() | Ford Motor Company | 80% |
![]() | Tesla | 77% |
Koch Industries has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Koch Industries’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Koch Industries's product the highest. Reviewers from the Accounting industry rated Koch Industries the lowest at 3.9.
Koch Industries's Product Quality score was rated highest by African American/Black customers, and rated lowest by Asian or Pacific Islander customers.
Female customers rated Koch Industries's Product Quality score 0.2 stars higher than Male customers.
Koch Industries's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.3 | Other | 4.3 |
Koch Industries's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 3.9 | 31-35 | 3.9 |
41-45 4.5 | 41-45 | 4.5 |
51-55 4.7 | 51-55 | 4.7 |
Koch Industries's Product Quality score was rated the highest by customers who have used Koch Industries's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Koch Industries's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, Koch Industries's Product Quality score is rated right above Chevron Corporation, and is preceded by Handy & Harman.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Handy & Harman | 5/5 |
![]() | Koch Industries | 4.2/5 |
![]() | Chevron Corporation | 3.9/5 |
![]() | CRH | 3.8/5 |
![]() | Mosaic North America | 3.5/5 |
![]() | Lubrizol | 3.4/5 |
![]() | Tecumseh Products | 3.4/5 |
In the Energy and Manufacturing industry, Koch Industries's Product Quality score is rated right above Mercedes-Benz USA.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Koch Industries | 4.2/5 |
![]() | Mercedes-Benz USA | 4.2/5 |
![]() | Honda | 4.1/5 |
![]() | Toyota | 4.1/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.9/5 |
![]() | Audi | 3.9/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | Ford Motor Company | 3.5/5 |
Koch Industries has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Tech industry think that they had the lowest ROI from Koch Industries.
Koch Industries's ROI score was rated highest by customers from the Chemicals industry, and rated lowest by customers from the Tech industry.
Female customers rated Koch Industries's ROI score 0.6 stars higher than Male customers.
Koch Industries's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.5 | Other | 4.5 |
Koch Industries's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 4.3 | 31-35 | 4.3 |
41-45 4.2 | 41-45 | 4.2 |
51-55 4.2 | 51-55 | 4.2 |
Koch Industries's ROI score was rated the highest by customers who have used Koch Industries's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Koch Industries's ROI score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Koch Industries's ROI score is rated right above Lubrizol, and is preceded by Handy & Harman.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Handy & Harman | 5/5 |
![]() | Koch Industries | 4.1/5 |
![]() | Lubrizol | 3.9/5 |
![]() | CRH | 3.8/5 |
![]() | Chevron Corporation | 3.7/5 |
![]() | Tecumseh Products | 3.2/5 |
![]() | Mosaic North America | 2.9/5 |
In the Energy and Manufacturing industry, Koch Industries's ROI score is rated right above Toyota.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Koch Industries | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Mercedes-Benz USA | 4/5 |
![]() | Honda | 3.9/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.7/5 |
![]() | Ford Motor Company | 3.4/5 |
Koch Industries has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Koch Industries's Customer Satisfaction score was rated highest by customers who have used Koch Industries's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
Female customers rated Koch Industries's Customer Satisfaction score 6 points higher than Male customers.
Very Satisfied | 41% | |
|---|---|---|
Satisfied | 53% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Very Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Koch Industries' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Koch Industries' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Koch Industries' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Koch Industries' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Koch Industries's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 51-55 on Comparably.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 100% |
Koch Industries's Customer Satisfaction score was rated 100 points by customers who have used Koch Industries's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Koch Industries's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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"label": "Accounting",
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}Compared to its competitors, Koch Industries's Customer Satisfaction score is rated right above Chevron Corporation, and is preceded by Mosaic North America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Handy & Harman | 100% |
![]() | Mosaic North America | 80% |
![]() | Koch Industries | 79% |
![]() | Chevron Corporation | 69% |
![]() | CRH | 69% |
![]() | Lubrizol | 67% |
![]() | Tecumseh Products | 67% |
In the Energy and Manufacturing industry, Koch Industries's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Toyota | 82% |
![]() | Honda | 81% |
![]() | Mercedes-Benz USA | 80% |
![]() | Koch Industries | 79% |
![]() | 3M | 75% |
![]() | Tesla | 74% |
![]() | Audi | 74% |
![]() | Stanley Black & Decker | 70% |
![]() | Ford Motor Company | 61% |
Koch Industries has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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Wichita, KS 67201
http://www.kochind.com
316-828-5500
Koch Industries's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Koch Industries's products/services for 1 to 2 Years.
Female customers rated Koch Industries's Customer Service score 0.3 stars higher than Male customers.
Koch Industries's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.6 | Other | 4.6 |
Koch Industries's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 4.3 | 31-35 | 4.3 |
41-45 4.2 | 41-45 | 4.2 |
51-55 4.1 | 51-55 | 4.1 |
Koch Industries's Customer Service score was rated the highest by customers who have used Koch Industries's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Koch Industries's Customer Service score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Koch Industries's Customer Service score is rated right above Lubrizol, and is preceded by Handy & Harman.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Handy & Harman | 5/5 |
![]() | Koch Industries | 4.2/5 |
![]() | Lubrizol | 4/5 |
![]() | Chevron Corporation | 3.7/5 |
![]() | CRH | 3.7/5 |
![]() | Mosaic North America | 3.4/5 |
![]() | Tecumseh Products | 3/5 |
In the Energy and Manufacturing industry, Koch Industries's Customer Service score is rated right above Mercedes-Benz USA.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Koch Industries | 4.2/5 |
![]() | Mercedes-Benz USA | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Honda | 4/5 |
![]() | Tesla | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | 3M | 3.8/5 |
![]() | Ford Motor Company | 3.4/5 |
Koch Industries has a 4.3/5 stars for its overall company culture rated by their employees

Koch Industries scored a 42 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Koch Industries would recommend the brand to a friend. ENPS measures how likely Koch Industries employees would recommend working at Koch Industries to a friend.
| 65% | Promoters |
|---|---|
| 12% | Passive |
| 23% | Detractors |
| 48% | Promoters |
|---|---|
| 24% | Passive |
| 28% | Detractors |
Koch Industries is ranked #654 in the Global Top 100 Brands. It ranks just behind Elsevier and just ahead of TaskRabbit.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
652 | ![]() | Bass Pro Shops | ![]() | John Morris | Retail |
653 | ![]() | Elsevier | ![]() | Kumsal Bayazit | Media and Entertainment |
654 | ![]() | Koch Industries | ![]() | Charles Koch | Energy and Manufacturing |
655 | ![]() | TaskRabbit | ![]() | Stacy Brown-Philpot | Tech |
656 | ![]() | Salesloft | ![]() | Patrick Nichols (interim) | Tech |
657 | ![]() | Ogilvy | ![]() | John Seifert | Business and Consumer Services |
658 | ![]() | Wolters Kluwer | ![]() | Nancy McKinstry | Media and Entertainment |
Koch Industries is ranked #51 in the Energy and Manufacturing Industry. It ranks just behind Raytheon Technologies and just ahead of Lennox International.
| RANK | COMPANY | Location | |
|---|---|---|---|
49 | ![]() | Schlumberger | |
50 | ![]() | Raytheon Technologies | Waltham, MA |
51 | ![]() | Koch Industries | Wichita, KS |
52 | ![]() | Lennox International | Richardson, TX |
53 | ![]() | Nissan | Smyrna, TN |
54 | ![]() | Baker Hughes | Houston, TX |
55 | ![]() | Fluke Corporation |