13
NPS
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Mosaic North America
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About Mosaic North America's Brand
Mosaic is a experiential, retail, shopper and content marketing.
Brand at a Glance
51%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.4/5
Customer Service
Mosaic North America NPS
Mosaic North America's Net Promoter Score (NPS) is a 13 with 44% Promoters, 25% Passives, and 31% Detractors. Net Promoter Score tracks whether Mosaic North America's customers would recommend using the product based on a scale of -100 to 100.
Mosaic North America Overall NPS
| 44% | Promoters |
|---|---|
| 25% | Passives |
| 31% | Detractors |
Mosaic North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -50 | Mar 2021 | -50 |
Dec 2021 -20 | Dec 2021 | -20 |
Apr 2022 -1 | Apr 2022 | -1 |
May 2022 -13 | May 2022 | -13 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 10 | Sep 2022 | 10 |
Nov 2022 9 | Nov 2022 | 9 |
Dec 2022 -1 | Dec 2022 | -1 |
Feb 2023 8 | Feb 2023 | 8 |
Oct 2023 6 | Oct 2023 | 6 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 12 | Apr 2024 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mosaic North America NPS by Gender
Mosaic North America's NPS was rated 25 by Male customers on Comparably.
Male
25
Mosaic North America's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Mosaic North America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mosaic North America NPS by Usage
Mosaic North America's NPS was rated 25 points by customers who have used Mosaic North America's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
Mosaic North America Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Mosaic North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mosaic North America Customer Loyalty Score by Gender
Mosaic North America's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mosaic North America.
Male
78%
Yes
Female
N/A
Yes
Mosaic North America Customer Loyalty Score by Usage
Mosaic North America's Customer Loyalty score was rated 78% by customers who have used Mosaic North America's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mosaic North America Product Quality
3.5/5
Mosaic North America has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Mosaic North America Product Information
Mosaic North America’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.mosaic.com/
- Company Size
- 1,001-5,000 Employees
Industry
AdTech
Business Services
Quick Insights into Mosaic North America Product Quality
Mosaic North America's Product Quality score was rated highest by customers who have used Mosaic North America's products/services for 1 to 2 Years.
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Ranked Mosaic North America Product Quality the Highest
Mosaic North America Product Quality Score by Gender
Mosaic North America's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mosaic North America.
Male
3.9/5
Female
N/A
Mosaic North America Product Quality Score by Usage
Mosaic North America's Product Quality score was rated 3.9 stars by customers who have used Mosaic North America's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mosaic North America Pricing
Mosaic North America ROI & Value For Money
2.9/5
Mosaic North America has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Mosaic North America ROI
Mosaic North America's ROI score was rated highest by customers who have used Mosaic North America's products/services for 1 to 2 Years.
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Ranked Mosaic North America ROI the Highest
Mosaic North America ROI Score by Gender
Mosaic North America's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mosaic North America.
Male
3.7/5
Female
N/A
Mosaic North America ROI Score by Usage
Mosaic North America's ROI score was rated 3.7 stars by customers who have used Mosaic North America's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mosaic North America Customer Satisfaction (CSAT)
Mosaic North America Customer Satisfaction (CSAT) Score
80 / 100
Mosaic North America has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mosaic North America Customer Satisfaction
Mosaic North America's Customer Satisfaction score was rated highest by customers who have used Mosaic North America's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Mosaic North America's Customer Satisfaction.
Ranked Mosaic North America Customer Satisfaction the Highest
Mosaic North America Customer Satisfaction Score by Gender
Mosaic North America's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mosaic North America.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Mosaic North America Customer Satisfaction Score by Usage
Mosaic North America's Customer Satisfaction score was rated 50 points by customers who have used Mosaic North America's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mosaic North America Customer Service
3.4/5
Mosaic North America has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Mosaic North America's Customer Service
Address
Irving, TX
Website
http://www.mosaic.com/
Phone Number
(877)870-4800
Quick Insights into Mosaic North America Customer Service
Mosaic North America's Customer Service score was rated highest by customers who have used Mosaic North America's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Mosaic North America's Customer Service score.
Ranked Mosaic North America Customer Service the Highest
Mosaic North America Customer Service Score by Gender
Mosaic North America's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mosaic North America.
Male
3.9/5
Female
N/A
Mosaic North America Customer Service Score by Usage
Mosaic North America's Customer Service score was rated 3.9 stars by customers who have used Mosaic North America's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mosaic North America as an Employer
3.8/5
Mosaic North America has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Mosaic North America scored a 13 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Mosaic North America would recommend the brand to a friend. ENPS measures how likely Mosaic North America employees would recommend working at Mosaic North America to a friend.
Net Promoter Score
13
NPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 54% | Promoters |
|---|---|
| 26% | Passive |
| 20% | Detractors |
