10
NPS
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Brand Page
CRH
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About CRH's Brand
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
CRH NPS
CRH's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether CRH's customers would recommend using the product based on a scale of -100 to 100.
CRH Overall NPS
| 40% | Promoters |
|---|---|
| 30% | Passives |
| 30% | Detractors |
CRH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 40 | Mar 2023 | 40 |
Jun 2023 34 | Jun 2023 | 34 |
Jul 2023 13 | Jul 2023 | 13 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -15 | Feb 2024 | -15 |
Jul 2024 -7 | Jul 2024 | -7 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 0 | Oct 2024 | 0 |
May 2025 4 | May 2025 | 4 |
Jul 2025 10 | Jul 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CRH Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of CRH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CRH Product Quality
3.8/5
CRH has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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CRH Product Information
CRH’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.crh.com
- Company Size
- 10,000+ Employees
CRH Pricing
CRH ROI & Value For Money
3.8/5
CRH has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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CRH Customer Satisfaction (CSAT)
CRH Customer Satisfaction (CSAT) Score
68 / 100
CRH has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
37%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CRH Customer Service
3.7/5
CRH has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About CRH's Customer Service
Address
Stonemason's Way, Dublin, D16 KH51
Website
www.crh.com
Phone Number
7
CRH as an Employer
4.1/5
CRH has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
CRH scored a 10 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of CRH would recommend the brand to a friend. ENPS measures how likely CRH employees would recommend working at CRH to a friend.
Net Promoter Score
10
NPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
