4
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Twitch is ranked #232 in Tech Brands
Twitch is ranked #232 in Tech Brands
About Twitch's Brand
Twitch is where thousands of communities come together for whatever, every day. Together for streamers. Together for games we love. Together for each other. Twitch’s brand is ranked #682 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Twitch. When compared to other organizations within the Tech industry, Twitch is ranked #232. Among its major competitors, Twitch is ranked in 7th place for NPS while Valve is 1st, and Discord is 2nd.Their current market cap is $1.59T
Brand at a Glance
75%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Twitch CMO
Twitch Ranking
- #232 in Tech
- #4 / 4 of its competitors
Twitch NPS
Twitch's Net Promoter Score (NPS) is a 4 with 41% Promoters, 22% Passives, and 37% Detractors. Net Promoter Score tracks whether Twitch's customers would recommend using the product based on a scale of -100 to 100.
Twitch Overall NPS
| 41% | Promoters |
|---|---|
| 22% | Passives |
| 37% | Detractors |
Twitch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 8 | Nov 2024 | 8 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 6 | Feb 2025 | 6 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 6 | Apr 2025 | 6 |
May 2025 6 | May 2025 | 6 |
Jun 2025 6 | Jun 2025 | 6 |
Jul 2025 6 | Jul 2025 | 6 |
Aug 2025 4 | Aug 2025 | 4 |
Sep 2025 4 | Sep 2025 | 4 |
Oct 2025 4 | Oct 2025 | 4 |
Nov 2025 4 | Nov 2025 | 4 |
How Other Brands Compare
Twitch is ranked #4 for NPS among its competitors. Ubisoft and YouTube come in first and second, with TikTok coming in at third. Among those competitors, it is the lowest valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Twitch NPS by Gender
Male customers rated Twitch's NPS 6 points higher than Female customers.
Male
6
Twitch's NPS was rated 6 by Male customers on Comparably.
41%
Promoters
24%
Passives
35%
Detractors
Female
0
Twitch's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Twitch NPS by Ethnicity
Twitch's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -11 | Caucasian | -11 |
Hispanic or Latino 55 | Hispanic or Latino | 55 |
African American/Black -13 | African American/Black | -13 |
Asian or Pacific Islander -4 | Asian or Pacific Islander | -4 |
Other 27 | Other | 27 |
Twitch NPS by Age
Twitch's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Twitch NPS by Usage
Twitch's NPS was rated the highest by customers who have used Twitch's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 39 | Less than 1 Year | 39 |
1 to 2 Years 15 | 1 to 2 Years | 15 |
2 to 5 Years -5 | 2 to 5 Years | -5 |
5 to 10 Years 3 | 5 to 10 Years | 3 |
Over 10 Years -28 | Over 10 Years | -28 |
Twitch Customer Reviews
Out of the 23 Twitch customer reviews 17 were positive and 6 were constructive. Twitch customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Twitch Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Twitch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Twitch Customer Loyalty Score by Gender
Male customers rated Twitch's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Twitch.
Male
79%
Yes
Female
75%
Yes
Twitch Customer Loyalty Score by Ethnicity
Twitch's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Twitch.
76
out of 100
Caucasian
92
out of 100
Hispanic or Latino
44
out of 100
African American/Black
73
out of 100
Asian or Pacific Islander
92
out of 100
Other
Twitch Customer Loyalty Score by Age
Twitch's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Twitch.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 73% | 26-30 | 73% |
31-35 61% | 31-35 | 61% |
36-40 89% | 36-40 | 89% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
Twitch Customer Loyalty Score by Usage
Twitch's Customer Loyalty score was rated the highest by customers who have used Twitch's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Twitch Customer Loyalty Score by Industry
Twitch's Customer Loyalty score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Media and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Twitch Customer Loyalty vs. Competitors
Compared to its competitors, Twitch's Customer Loyalty score is rated right below Blizzard Entertainment.
Unlock Twitch Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Twitch Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, Twitch's Customer Loyalty score is rated right below Peloton.
Unlock Twitch Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Twitch Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
Twitch Product Quality
3.5/5
Twitch has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Twitch's overall Product Quality score rated by its users and customers.
Twitch Product Information
Twitch’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Twitch's product the highest. Reviewers from the Aerospace and Aviation industry rated Twitch the lowest at 3.2.
- Website
- http://twitch.tv
- Company Size
- 1,001-5,000 Employees
Industry
Media and Entertainment
Quick Insights into Twitch Product Quality
Twitch's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers who have used Twitch's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Twitch's Product Quality.
Ranked Twitch Product Quality the Highest
Ranked Twitch Product Quality the Lowest
Twitch Product Quality Score by Gender
Female customers rated Twitch's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Twitch.
Male
3.4/5
Female
3.7/5
Twitch Product Quality Score by Ethnicity
Twitch's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Twitch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.5 | Other | 3.5 |
Twitch Product Quality Score by Age
Twitch's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Twitch.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.2 | 36-40 | 3.2 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.1 | 46-50 | 4.1 |
Twitch Product Quality Score by Usage
Twitch's Product Quality score was rated the highest by customers who have used Twitch's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Twitch Product Quality Score by Industry
Twitch's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Twitch Product Quality vs. Competitors
Compared to its competitors, Twitch's Product Quality score is rated right above YouTube, and is preceded by Blizzard Entertainment.
Unlock Twitch Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Twitch Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, Twitch's Product Quality score is rated right below ROBLOX.
Unlock Twitch Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Twitch Product Quality vs. Companies in Tech data and gain insights into your customers today.
Twitch Pricing
Twitch ROI & Value For Money
3.3/5
Twitch has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Twitch's overall ROI score rated by its users and customers.
Twitch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Twitch.
Quick Insights into Twitch ROI
Twitch's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked Twitch's ROI score.
Ranked Twitch ROI the Highest
Ranked Twitch ROI the Lowest
Twitch ROI Score by Gender
Female customers rated Twitch's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Twitch.
Male
3.1/5
Female
3.2/5
Twitch ROI Score by Ethnicity
Twitch's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Twitch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.3 | Other | 3.3 |
Twitch ROI Score by Age
Twitch's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Twitch.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 2.7 | 26-30 | 2.7 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.4 | 41-45 | 2.4 |
46-50 3.5 | 46-50 | 3.5 |
Twitch ROI Score by Usage
Twitch's ROI score was rated the highest by customers who have used Twitch's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Twitch ROI Score by Industry
Twitch's ROI score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Twitch Pricing vs. Competitors
Compared to its competitors, Twitch's ROI score is rated right above Blizzard Entertainment, and is preceded by Ubisoft.
Unlock Twitch ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Twitch ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, Twitch's ROI score is rated right below ROBLOX.
Unlock Twitch ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Twitch ROI vs. Companies in Tech data and gain insights into your customers today.
Twitch Customer Satisfaction (CSAT)
Twitch Customer Satisfaction (CSAT) Score
58 / 100
Twitch has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
27%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Twitch Customer Satisfaction
Twitch's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers from the Media and Entertainment industry.
Sign Up to unlock insights into how customers have ranked Twitch's Customer Satisfaction.
Ranked Twitch Customer Satisfaction the Highest
Ranked Twitch Customer Satisfaction the Lowest
Twitch Customer Satisfaction Score by Gender
Female customers rated Twitch's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Twitch.
48 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 5% | |
Very Dissatisfied | 23% |
73 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
Twitch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Twitch's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Twitch.
53 / 100
Very Satisfied
24%
Satisfied
29%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
7%
Very Dissatisfied
18%
CSAT according to Hispanic or Latino
Twitch's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Twitch.
80 / 100
Very Satisfied
10%
Satisfied
70%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Twitch's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Twitch.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Twitch's Customer Satisfaction (CSAT) score was rated 55% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Twitch.
55 / 100
Very Satisfied
32%
Satisfied
23%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
4%
Very Dissatisfied
14%
CSAT according to Other
Twitch's Customer Satisfaction (CSAT) score was rated 55% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Twitch.
55 / 100
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
11%
Twitch Customer Satisfaction Score by Age
Twitch's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Twitch.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 70% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 37% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 60% |
Twitch Customer Satisfaction Score by Usage
Twitch's Customer Satisfaction score was rated the highest by customers who have used Twitch's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Twitch Customer Satisfaction Score by Industry
Twitch's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Media and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Twitch Customer Satisfaction Score by Industry",
"text": "Twitch's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Media and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 54,
"stars": 0,
"csatScore": 54,
"text": "Twitch's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 54
},
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Twitch's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Twitch's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Twitch's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Twitch's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Twitch's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Twitch Customer Satisfaction vs. Competitors
Compared to its competitors, Twitch's Customer Satisfaction score is rated right above Blizzard Entertainment, and is preceded by YouTube.
Unlock Twitch Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Twitch Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, Twitch's Customer Satisfaction score is rated right below Peloton.
Unlock Twitch Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Twitch Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
Twitch Customer Service
3.2/5
Twitch has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Twitch's overall Customer Service score rated by its users and customers.
About Twitch's Customer Service
Address
350 Bush St, San Francisco, CA 94104
Website
http://twitch.tv
Phone Number
888-888-8888
Twitch's Social Links
Quick Insights into Twitch Customer Service
Twitch's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers who have used Twitch's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Twitch's Customer Service score.
Ranked Twitch Customer Service the Highest
Ranked Twitch Customer Service the Lowest
Twitch Customer Service Score by Gender
Female customers rated Twitch's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Twitch.
Male
3/5
Female
3.3/5
Twitch Customer Service Score by Ethnicity
Twitch's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Twitch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.4 | Other | 3.4 |
Twitch Customer Service Score by Age
Twitch's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Twitch.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.4 | 46-50 | 3.4 |
Twitch Customer Service Score by Usage
Twitch's Customer Service score was rated the highest by customers who have used Twitch's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Twitch Customer Service Score by Industry
Twitch's Customer Service score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Twitch Customer Service vs. Competitors
Compared to its competitors, Twitch's Customer Service score is rated right above YouTube, and is preceded by Blizzard Entertainment.
Unlock Twitch Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Twitch Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, Twitch's Customer Service score is rated right below ROBLOX.
Unlock Twitch Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Twitch Customer Service vs. Companies in Tech data and gain insights into your customers today.
Twitch as an Employer
3.6/5
Twitch has a 3.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Twitch scored a 4 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Twitch would recommend the brand to a friend. ENPS measures how likely Twitch employees would recommend working at Twitch to a friend.
Net Promoter Score
4
NPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 43% | Promoters |
|---|---|
| 11% | Passive |
| 46% | Detractors |
Global Ranking Snapshot
Twitch is ranked #682 in the Global Top 100 Brands. It ranks just behind Rolls-Royce and just ahead of AMC Theaters.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
680 |  | TopGolf |  | Artie Starrs | Media and Entertainment |
681 |  | Rolls-Royce |  | Warren East | Automotive and Transportation |
682 | | Twitch | | Daniel Clancy | Tech |
683 |  | AMC Theaters |  | Adam Aron | Media and Entertainment |
684 |  | AMC Networks |  | Kristin Dolan | Media and Entertainment |
685 |  | Halliburton |  | Jeffrey Miller | Energy and Manufacturing |
686 |  | Culture Amp |  | Didier Elzinga | Tech |
Tech Ranking Snapshot
Twitch is ranked #232 in the Tech Industry. It ranks just behind Allergan and just ahead of Culture Amp.
| RANK | COMPANY | Location | |
|---|---|---|---|
230 |  | SAS | Cary, NC |
231 |  | Allergan | Parsippany, NJ |
232 | | Twitch | San Francisco, CA |
233 | | Culture Amp | San Francisco, CA |
234 |  | Simon and Schuster | New York City, NY |
235 |  | Giant Eagle | Pittsburgh, PA |
236 |  | Belkin International | Los Angeles, CA |
