56
NPS
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Trunk Club
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About Trunk Club's Brand
Among its major competitors, Trunk Club is ranked in 2nd place for NPS while Destination XL Group is 1st, and Stitch Fix is 3rd.Their current valuation is $5.97B
Brand at a Glance
73%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Trunk Club Ranking
- #1 / 4 of its competitors
Trunk Club NPS
Trunk Club's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether Trunk Club's customers would recommend using the product based on a scale of -100 to 100.
Trunk Club Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
Trunk Club NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Sep 2020 100 | Sep 2020 | 100 |
Mar 2021 66 | Mar 2021 | 66 |
Sep 2021 75 | Sep 2021 | 75 |
Oct 2021 60 | Oct 2021 | 60 |
Jan 2022 43 | Jan 2022 | 43 |
Jun 2022 50 | Jun 2022 | 50 |
Jan 2023 55 | Jan 2023 | 55 |
How Other Brands Compare
Trunk Club is ranked first for NPS among its competitors. Stitch Fix and EXPRESS come in second and third, with Bonobos coming in at #4. Among those competitors, it is the most valued company.
Trunk Club |  Bonobos |  Stitch Fix |  EXPRESS | |
| Global Ranking | #- | #451 | #645 | #- |
| NPS | 56 | -9 | 16 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $5.97B | - | $3.36B | $257.95M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trunk Club NPS vs. Competitors
Compared to its competitors, Trunk Club's NPS is rated right above Stitch Fix, and is preceded by Destination XL Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Destination XL Group | 60 |
| Trunk Club | 56 |
| Stitch Fix | 16 |
 | Trumaker | N/A |
| EXPRESS | -4 |
| Bonobos | -9 |
Trunk Club Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Trunk Club users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Trunk Club Customer Loyalty vs. Competitors
Compared to its competitors, Trunk Club's Customer Loyalty score is rated right above EXPRESS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trunk Club | 73% |
| EXPRESS | 72% |
| Destination XL Group | 68% |
| Bonobos | 64% |
| Stitch Fix | 63% |
| Trumaker | N/A |
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Trunk Club Product Quality
4.3/5
Trunk Club has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Trunk Club Product Information
Trunk Club’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.trunkclub.com/
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Consumer Services
Ecommerce and Marketplaces
Trunk Club Product Quality vs. Competitors
Compared to its competitors, Trunk Club's Product Quality score is rated right above Destination XL Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trunk Club | 4.3/5 |
| Destination XL Group | 4/5 |
| Stitch Fix | 3.9/5 |
| EXPRESS | 3.6/5 |
| Bonobos | 3.2/5 |
| Trumaker | N/A |
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Trunk Club Pricing
Trunk Club ROI & Value For Money
4.3/5
Trunk Club has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Trunk Club Pricing vs. Competitors
Compared to its competitors, Trunk Club's ROI score is rated right above Destination XL Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Trunk Club | 4.3/5 |
| Destination XL Group | 4/5 |
| Stitch Fix | 3.6/5 |
| EXPRESS | 3.4/5 |
| Bonobos | 3.1/5 |
| Trumaker | N/A |
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Trunk Club Customer Satisfaction (CSAT)
Trunk Club Customer Satisfaction (CSAT) Score
100 / 100
Trunk Club has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trunk Club Customer Satisfaction vs. Competitors
Compared to its competitors, Trunk Club's Customer Satisfaction score is rated right above Stitch Fix, and is preceded by Destination XL Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination XL Group | 100% |
| Trunk Club | 100% |
| Stitch Fix | 70% |
| EXPRESS | 69% |
| Bonobos | 37% |
| Trumaker | 0% |
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Trunk Club Customer Service
4.2/5
Trunk Club has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Trunk Club's Customer Service
Address
325 W Ohio St,
Website
https://www.trunkclub.com/
Phone Number
(312) 801-7200
Trunk Club Customer Service vs. Competitors
Compared to its competitors, Trunk Club's Customer Service score is rated right above Stitch Fix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trunk Club | 4.2/5 |
| Stitch Fix | 3.9/5 |
| EXPRESS | 3.5/5 |
| Destination XL Group | 3.4/5 |
| Bonobos | 3.1/5 |
| Trumaker | N/A |
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Trunk Club as an Employer
2.8/5
Trunk Club has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Trunk Club scored a 56 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Trunk Club would recommend the brand to a friend. ENPS measures how likely Trunk Club employees would recommend working at Trunk Club to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
