57
NPS
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Daily Harvest
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About Daily Harvest's Brand
Daily Harvest is a direct-to-consumer brand delivering chef-prepared, organic, nourishing, clean food that can all be whipped up in minutes.
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Daily Harvest NPS
Daily Harvest's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Daily Harvest's customers would recommend using the product based on a scale of -100 to 100.
Daily Harvest Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Daily Harvest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 66 | Apr 2021 | 66 |
May 2021 75 | May 2021 | 75 |
Jun 2021 80 | Jun 2021 | 80 |
Jun 2023 83 | Jun 2023 | 83 |
Dec 2024 57 | Dec 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daily Harvest Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Daily Harvest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daily Harvest Product Quality
3.4/5
Daily Harvest has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Daily Harvest Product Information
Daily Harvest’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://daily-harvest.com
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Daily Harvest Pricing
Daily Harvest ROI & Value For Money
3.8/5
Daily Harvest has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Daily Harvest Customer Satisfaction (CSAT)
Daily Harvest Customer Satisfaction (CSAT) Score
50 / 100
Daily Harvest has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daily Harvest Customer Service
3.8/5
Daily Harvest has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Daily Harvest's Customer Service
Address
Madison Square Park, New York City, NY 10011
Website
http://daily-harvest.com
Phone Number
6363461625
Consumer vs. Employees
Daily Harvest scored a 57 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Daily Harvest would recommend the brand to a friend. ENPS measures how likely Daily Harvest employees would recommend working at Daily Harvest to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
