-100
NPS
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Wantable
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About Wantable's Brand
Wantable is an online lifestyle service for busy people on the go. Providing distinctly unique products tailored to your individual tastes, needs, and wants. Among its major competitors, Wantable is ranked in 5th place for NPS while Harrods is 1st, and Calvin Klein is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Wantable Ranking
- #4 / 4 of its competitors
Wantable NPS
Wantable's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Wantable's customers would recommend using the product based on a scale of -100 to 100.
Wantable Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Wantable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
Wantable is ranked #4 for NPS among its competitors. Harrods and Calvin Klein come in first and second, with Stitch Fix coming in at third.
Wantable |  Calvin Klein |  Stitch Fix |  Harrods | |
| Global Ranking | #- | #413 | #645 | #- |
| NPS | -100 | 30 | 16 | 47 |
| Valuation Updated every 24 hours for public companies | - | $5.25B | $3.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wantable NPS vs. Competitors
Compared to its competitors, Wantable's NPS is rated right below Matches Fashion.
| COMPANY | NPS Score | |
|---|---|---|
| Harrods | 47 |
| Calvin Klein | 30 |
| Stitch Fix | 16 |
 | Matches Fashion | 9 |
| Wantable | -100 |
Wantable Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Wantable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wantable Customer Loyalty vs. Competitors
Compared to its competitors, Wantable's Customer Loyalty score is rated right below Stitch Fix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Matches Fashion | 83% |
| Calvin Klein | 77% |
| Harrods | 76% |
| Stitch Fix | 63% |
| Wantable | 10% |
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Wantable Product Quality
1.5/5
Wantable has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Wantable Product Information
Wantable’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.wantable.com/
- Company Size
- 51-200 Employees
Industry
Fashion and Beauty
Retail
Wantable Product Quality vs. Competitors
Compared to its competitors, Wantable's Product Quality score is rated right below Stitch Fix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Calvin Klein | 4.1/5 |
| Matches Fashion | 4.1/5 |
| Harrods | 4.1/5 |
| Stitch Fix | 3.9/5 |
| Wantable | 1.5/5 |
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Wantable Pricing
Wantable ROI & Value For Money
1.5/5
Wantable has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Wantable Pricing vs. Competitors
Compared to its competitors, Wantable's ROI score is rated right below Stitch Fix.
| COMPANY | Pricing Score | |
|---|---|---|
| Matches Fashion | 4/5 |
| Calvin Klein | 3.9/5 |
| Harrods | 3.8/5 |
| Stitch Fix | 3.6/5 |
| Wantable | 1.5/5 |
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Wantable Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wantable Customer Satisfaction vs. Competitors
Compared to its competitors, Wantable's Customer Satisfaction score is rated right below Stitch Fix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Matches Fashion | 100% |
| Harrods | 81% |
| Calvin Klein | 80% |
| Stitch Fix | 70% |
| Wantable | 0% |
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Wantable Customer Service
1.5/5
Wantable has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Wantable's Customer Service
Address
112 E Mineral Street, Milwaukee, WI 53204
Website
https://www.wantable.com/
Phone Number
414-291-4105
Wantable Customer Service vs. Competitors
Compared to its competitors, Wantable's Customer Service score is rated right below Matches Fashion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Harrods | 4.1/5 |
| Calvin Klein | 4/5 |
| Stitch Fix | 3.9/5 |
| Matches Fashion | 3.9/5 |
| Wantable | 1.5/5 |
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Consumer vs. Employees
Wantable scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Wantable would recommend the brand to a friend. ENPS measures how likely Wantable employees would recommend working at Wantable to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
